Customer service agent jobs in Orion, MI - 1,662 jobs
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Customer Service Representative
Aegis Worldwide 4.2
Customer service agent job in Lapeer, MI
The CustomerService Representative serves as the primary point of contact for customers, providing high-quality support that strengthens relationships and supports business growth. This role handles customer inquiries, orders, concerns, and complaints primarily via phone and email. The position requires sound judgment, strong problem-solving skills, and the ability to work both independently and under general supervision in a fast-paced manufacturing environment.
Key Responsibilities
Deliver a consistent, high-quality customer experience that meets or exceeds customer expectations
Professionally handle all incoming and outgoing customer phone calls and emails
Coordinate and respond to customerservice requests in a timely and accurate manner
Enter customer purchase orders into the ERP system and confirm order details
Process daily invoicing for customer shipments
Update customer portals with advance shipping notices (ASNs)
Act as a liaison between customers and internal teams (Quality, Warehouse, etc.) to resolve claims and disputes
Support and participate in continuous improvement initiatives
Perform additional duties as assigned
Required Skills & Competencies
Proficient in Microsoft Office, with strong skills in Excel and Word
Experience using ERP systems in a manufacturing environment
Strong communication and interpersonal skills
Ability to manage multiple customer situations with professionalism, tact, and enthusiasm
Ability to work effectively with all levels of internal teams and external customers
Strong organizational skills and attention to detail
Ability to follow company policies and procedures consistently
Education & Experience
High School Diploma or equivalent required
Minimum of 2 years of customerservice experience in a manufacturing environment required
Qualifications
Prior customerservice experience within the automotive industry required
Self-motivated with the ability to work independently and prioritize tasks
Strong problem-solving skills and ability to remain professional in high-pressure situations
Detail-oriented with a strong focus on accuracy and follow-through
$25k-30k yearly est. 2d ago
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Customer Service Representative
Jomar Valve
Customer service agent job in Warren, MI
*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE**
Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a CustomerService Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.
Responsibilities:
Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
Manage time effectively, meet performance goals, and work cooperatively with other members of the team
Accurately process customer transactions such as orders, quotes, etc.
Determine customer needs and expectations in order to recommend specific products and solutions
Provide accurate information regarding availability of in-stock items
Outbound sales calls to maintain ongoing customer relations and obtain new customer sales
Follow company policies and procedures
Present a professional image at all times to customers and during scheduled shift
Perform other duties as and when required
Job Requirements:
Bachelor's Degree in job related field preferred
A minimum of 1-3 years experience in CustomerService and Sales
Technical sales a plus
Attention to detail and accuracy
Outstanding interpersonal skills
Good organizational skills
Team Player
Customer focused
Computer efficient
Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.
$27k-36k yearly est. 1d ago
Service Dispatcher
Goyette Mechanical 3.7
Customer service agent job in Flint, MI
Goyette Mechanical, founded in 1928 in Flint, Michigan, is a third-generation, family-owned contractor specializing in plumbing, HVAC, electrical, and mechanical services for residential, commercial, and industrial clients. Known for its 24/7 responsive service, Goyette consistently ranks among the top contractors in Michigan. The Company is deeply committed to workforce development, community engagement, and maintaining a tradition of excellence, integrity, and innovation.
Goyette Mechanical provides a competitive salary for this position based on candidate experience, skills, and abilities. Additional perks include paid time off, 401k company match with profit sharing, and medical insurance.
The Service Dispatcher Position
The Service Dispatcher is responsible for coordinating and scheduling all service calls for the company's service department, while ensuring timely and efficient response to customer needs. Success in this position requires strong communication and computer proficiency, the ability to multi-task and work at a fast pace, attention to detail, and the ability to handle urgent situations with professionalism.
This role serves as the central communication point between customers, technicians, and internal teams, providing job details, updates, and follow-up to ensure quality service delivery.
Desired Experience, Skills, and Abilities for the Service Dispatcher Position
A high school diploma or equivalent is required
Strong verbal & written communication skills
Strong organizational skills are required
Intermediate knowledge of Microsoft Excel, Word and Outlook required
Ability to multi-task and prioritize work based on deadlines; excellent time management skills are necessary to succeed in a fast-paced environment
Attention to detail and accuracy highly critical in this role
Must be able to foster and support a team work environment, placing a high emphasis on excellent customerservice
Recruitment Process for the Service Dispatcher Position
The recruitment process includes a combination of preliminary phone screens, pre-employment assessments, interviews, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc., is designed to ensure that candidates are aligned with Goyette Mechanical's mission and vision.
Goyette Mechanical is an Equal Opportunity Employer!
$30k-36k yearly est. 2d ago
Customer Accounts Advisor
Aarons 4.2
Customer service agent job in Burton, MI
The hourly range for this position is $13.75 to $14.50. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$13.8-14.5 hourly 1d ago
Team Lead - Customer Service
Walker Healthforce
Customer service agent job in Detroit, MI
Team Lead
|
Hybrid
|
Detroit, MI
|
Contract to Hire
Walker Healthforce is seeking a
Team Lead
with 3
years of experience
in Detroit, MI. This is a 12-
month
contract to hire opportunity.
CORE REQUIREMENTS:
Three (3) years of customerservice experience or contact center experience
Two (2) years of demonstrated leadership ability
Demonstrated leadership ability - 2yrs exp. min. with supervising, coordinating, directing, training, and monitoring staff activities
Strong communication/ presentation skills, decision making, organizational, time management, change management, conflict resolution skills and analytical skills
Experience monitoring and analyzing proficiency and quality data and efforts of employees.
Bachelor's Degree required (need at least a minimum of 60 college credits)
JOB RESPONSIBILITIES:
Planning, coordinating, and supervising all administrative, operative and employee functions within assigned areas(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure efficient and qualitative operation through effective planning, leading, controlling and organizing.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
WHAT WE OFFER:
Competitive compensation package
Weekly pay via Direct Deposit
Medical, Dental & Vision available
401k options
WHY WORK WITH WALKER?
Access to our top ranked team of recruiting and placement specialists
Continuous, one-on-one support from a dedicated engagement manager
Professional resume development and interview preparation
Contact our Recruiting Team today to experience the Walker Healthforce difference!
ABOUT US:
Walker Healthforce
is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we're custom not commodity and we've been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today!
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
$32k-44k yearly est. 1d ago
Customer Service Representative
RMR Solutions LLC 3.9
Customer service agent job in Howell, MI
RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.
RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.
The CustomerService Representative Position
The CustomerService Representative provides exceptional customerservice by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The CustomerService Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.
Preferred Experience, Skills & Abilities of the CustomerService Representative Position
At least 2 years of experience in a CustomerService setting
Strong business communication and presentation skills, both verbal and written
Organizational skills, multitasking, and a strong self-motivation as a must!
Knowledge in shipping and warehousing is preferred, but not required
Compensation, Benefits & Structure of the CustomerService Representative Position
This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.
The Recruitment Process for the CustomerService Representative Position
The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values.
RMR Solutions, LLC is an Equal Opportunity Employer!
$28k-35k yearly est. 5d ago
Customer Service Representative
Activate Inc. 4.7
Customer service agent job in Ferndale, MI
Activate is seeking a detail-oriented and experienced CustomerService Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.
This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.
Key ResponsibilitiesCustomer Support
Provide professional, friendly customer support via phone and live chat during business hours.
Assist customers in navigating the private website and completing their gift selection.
Follow all client-specific service guidelines and brand standards.
Order & Data Management
Update and maintain customer information within an internal dashboard.
Track gift selections, shipments, and delivery status using ShipStation.
Accurately document all customer interactions, questions, and resolutions.
Inventory Management
Monitor available inventory levels.
Identify discrepancies or low-inventory notifications and escalate when appropriate.
Program Support
Manage fluctuating call and chat volumes during peak and slow periods.
Support program accuracy and customer satisfaction by following detailed procedures consistently.
Required Qualifications
Previous customerservice experience is required (phone and/or live chat).
Experience using dashboards, order management systems, or similar platforms.
Strong data entry skills and attention to detail.
Excellent written and verbal communication.
High reliability and consistency in meeting scheduled hours.
Ability to follow defined procedures and maintain accuracy under varying activity levels.
Tools & Systems
Internal client dashboard (customer data & inventory management)
Phone and live chat support system
ShipStation for shipment and fulfillment tracking
Standard computer workstation
Work Environment
Computer-based role with alternating periods of high and low activity.
In-office position during all scheduled hours.
Employment Term
Training begins the third week of January.
Program launches February 1.
Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.
$26k-33k yearly est. 3d ago
Call Center Representative
Re-Bath 4.3
Customer service agent job in Troy, MI
Job DescriptionBenefits:
401(k)
Dental insurance
Health insurance
Training & development
Vision insurance
Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!
RESPONSIBILITIES
Lead Generation Extraordinaire:
Dive into outbound calls with zest to generate leads and discover potential customers.
Explore diverse prospecting methods to expand our lead database.
Qualify leads like a pro based on our predetermined criteria.
Appointment Setting Maestro:
Master the art of setting appointments for our stellar sales representatives with qualified leads.
Juggle and coordinate appointments with finesse.
Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.
Database Rockstar:
Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
Record lead interactions in our cutting-edge CRM system.
Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.
Collaboration Champion:
Work closely with the call center supervisor and contemporaries to align lead generation strategies.
Have a can-do attitude, ready to tackle a fast-paced, fun environment.
Together, let's take our lead generation game to new heights!
Performance Metrics:
Meet and exceed monthly and quarterly lead generation targets.
Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.
QUALIFICATIONS:
5 Years of customerservice experience
Proficient with MS Word, Excel, and Outlook.
Your communication skills are top-notch.
Attention to detail with effective time management and organizational skills.
Navigate CRM software and lead tracking systems with ease.
Friendly, enthusiastic, and customer-service oriented
Goal-oriented and ready to achieve stellar results.
Self-motivated and strong work ethic
High school Diploma or GED Required.
Skills:
Persuasion and influence.
Relationship building and networking.
Ability to work independently and as part of a team.
Time management and organizational skills.
Adaptability to changing market trends.
Job Type: Full-time
Salary: $15.00 - $19.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift: 8-hour shift, some evenings, and weekends are required
Work setting: In-person
Education: High school or equivalent
$15-19 hourly 7d ago
Call Center Representative (On-Site)
Edcor Data Services LLC 3.8
Customer service agent job in Troy, MI
Job DescriptionSalary: $15.50 Hourly
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!
Summary:
Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.
Essential Duties and Responsibilities: (Other duties may be assigned)
Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
Maintains contact center database by entering call log notes and important call information.
Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Skills/ Qualifications:
Customer Focus
Effective Communication
Effective Listener
Problem-Solving
Job Requirements:
High School Diploma or equivalent.
1-4 years of customerservice experience, preferably within a call center environment.
Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
Ability to remain flexible and adaptable in a fast-paced environment.
Pay / Location:
$15.50/hour + quarterly quality bonus, depending on experience
In office - Troy, Michigan
$15.5 hourly 8d ago
Customer Service at PETS 'N' THINGS
PETS 'n' Things
Customer service agent job in Saline, MI
Job Description
Pets 'n' Things at 541 E. Michigan Ave. in Saline, Michigan is looking for a friendly, pet-loving customerservice associate to join our team. Our ideal candidate is attentive, motivated, and engaged. We have a part-time position with 15-30 hours available with. Weekend availability is necessary.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Clean work area as needed to maintain a tidy work environment
Provide daily care to the animals
Qualifications
Friendly attitude when dealing with guests and co-workers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Dog, cat, & exotic pet experience preferred, but not required
We are looking forward to receiving your application! Thank you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
$39k-79k yearly est. 28d ago
Freight Forwarding Operations and Customer Service Agent
DP World 4.7
Customer service agent job in Auburn Hills, MI
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.The Freight Forwarding Operations and CustomerServiceAgent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
Manage file creation and all services associated with freight forwarding and logistics
Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
At least 3 years of relevant and recent experience in Freight Forwarding Operations and CustomerService
Graduate in any field
Freight Forwarding experience is mandatory
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-HE2 #LI-Hybrid
$27k-34k yearly est. Auto-Apply 60d+ ago
Customer Service Agent
Sharpcontra
Customer service agent job in Detroit, MI
About Us: At Sharpcontra, we are committed to providing exceptional customerservice and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.
Job Description
We are currently seeking a CustomerServiceAgent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Provide accurate product and service information
Resolve complaints and escalate issues as needed
Maintain records of customer interactions and transactions
Collaborate with team members to improve customerservice processes
Ensure high levels of customer satisfaction and professionalism at all times
Qualifications
Qualifications
High school diploma or equivalent; associate degree preferred
Proven experience in a customerservice or call center environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work under pressure
Basic computer proficiency and familiarity with customer management software
Additional Information
Benefits
Competitive salary: $33,000 - $41,000 annually
Opportunities for career advancement and skill development
Paid training and onboarding
Health, dental, and vision insurance packages
Supportive team environment
Paid time off and holidays
$33k-41k yearly 60d+ ago
Call Center Representative - Full Time
Genisys Credit Union 4.1
Customer service agent job in Auburn Hills, MI
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customerservice and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.
Position Purpose:
Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.
Job Duties (include but not limited to):
Interact with members via phone, e-mail, chat and other media as appropriate.
Answer member questions concerning their accounts and Credit Union services.
Promote the sale of Credit Union products and services.
Provide members with information necessary to make informed decisions regarding their financial transactions.
Process a variety of member transactions such as check orders, balance information, fee disputes, etc.
Qualifications
High school graduate or equivalent
Up to two years of customerservice experience; sales/retail sales experience preferred
Skills/Abilities:
Strong typing abilities.
Good verbal public relations skills.
Communicate verbally and in writing.
Able to operate calculator, word processor, and related computer applications.
Well organized.
Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
Maintain confidentiality of member data.
Benefits
Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Tuition Reimbursement Program
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share
Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!
EOE M/F/Disability/Veteran
$34k-40k yearly est. Auto-Apply 5d ago
Customer Service Relations
Financial Services of America 4.2
Customer service agent job in Troy, MI
Job Description
Join the Financial Services of America Team as a Client Services Representative!
Are you looking for a dynamic role where your organizational skills and leadership make a real impact? At Financial Services of America, we've been recognized as a Top Workplace for 13 consecutive years, thanks to our commitment to fostering a supportive and rewarding environment for our team members.
Position: Full-time
Salary: $38,480
Location: On-site - Troy, MI
Why Work With Us?
Health Care Reimbursement: We care about your well-being, offering reimbursement to support your health and family needs.
401(k) Retirement Plan: Secure your future with our company-sponsored retirement savings plan.
Positive, Team-Oriented Culture: Join a collaborative environment that values your contributions and encourages personal and professional growth.
Direct Access to Leadership: Work closely with company leadership, ensuring guidance, mentorship, and clear communication of goals.
Daily Training and Development: Refine your skills with regular coaching and learning opportunities tailored to your role.
About the Role:
As a Client Services Representative, you'll oversee daily operations to ensure the smooth functioning of our office and team, enabling exceptional client service and efficiency. This position combines leadership, organization, and client interaction to help maintain a positive and professional environment.
Your Key Responsibilities:
Manage office workflows, ensuring seamless operations and supporting team efficiency.
Coordinate schedules, appointments, and meetings for team members and clients.
Supervise office organization, including supplies, equipment, and workspace optimization.
Prepare and maintain essential client and team documents, ensuring accuracy and confidentiality.
Maintain and update CRM systems, ensuring accurate client and operational records.
Act as the point of contact for vendors, clients, and team members to resolve issues promptly.
Facilitate onboarding and training for new hires, ensuring alignment with company standards.
Support financial advisors by organizing materials and logistics for client meetings.
Collaborate with leadership to identify and implement process improvements.
Foster a welcoming, professional environment for both clients and team members.
What We're Looking For:
Proven experience in office management, customerservice, or administrative roles (preferred but not required).
Exceptional organizational and multitasking abilities with attention to detail.
Strong interpersonal and communication skills with a professional demeanor.
Proficiency in Microsoft Office Suite and CRM systems.
Self-motivated with the ability to lead and inspire a team.
A proactive approach to problem-solving and process improvement.
Our Core Values:
We are guided by principles that define our approach to client and team success:
World Class: Delivering extraordinary service and exceeding client expectations.
Dedicated: Supporting your goals, career, and family.
One Team, One Goal: Working together for the success of our clients and the company.
Driven: Committed to continuous improvement and initiative.
Great Attitude: Loving what you do and embracing growth and change.
Why This Role Matters:
As a Client Services Representative, you are the backbone of our team operations, ensuring everything runs smoothly for clients and staff alike. Your leadership and organizational skills will directly contribute to the success of our company and the satisfaction of our clients.
Ready to Lead and Inspire?
If you're detail-oriented, team-focused, and eager to make a difference in a dynamic environment, apply today! Together, we'll continue to build a legacy of excellence and help clients achieve their financial goals.
$38.5k yearly 4d ago
Customer Service - Winner's Circle
Daveandbusters
Customer service agent job in Utica, MI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary Range:
10.33
-
16
We are an equal opportunity employer and participate in E-Verify in states where required.
$25k-33k yearly est. Auto-Apply 60d+ ago
Call Center Representative
R & R Car Company LLC 4.3
Customer service agent job in Mount Clemens, MI
Job DescriptionJoin our dynamic team at R&R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele.
The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success.
Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements.
Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099.
Duties include but are not limited to:
- Conduct market research to identify potential clients and industries for automotive sales
- Develop and implement strategic plans to target new clientele
- Build and maintain relationships with clients via phone calls, text messages, and emails
- Collaborate with the sales team to develop effective sales strategies
- Provide loan applications to customers and collect necessary documentation for approvals
- Track and report on self-performance, pipeline, and results using CRM software
- Stay up-to-date with industry trends, market conditions, and competitor activities
At R&R Car Company, located in Mt Clemens & Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele.
View our website here to see more about us: ****************************
& Our FaceBook page: *************************************
$14 hourly 17d ago
Field Service Dispatcher
Cad Engineering Resources
Customer service agent job in Utica, MI
Job DescriptionField Service Dispatcher - Shelby Township, Michigan - Day Shift (Mon-Fri 8:30am - 5:00pm) Pay Rate: up to $27.00 per hour (based on proven work history) Description of the Field Service Dispatcher: Schedules and coordinates CustomerServices resources. Coordinates Service activities with those of the Call Center and CustomerService Supervisor to ensure that all service requests are scheduled quickly to provide a competitive customer response. Identifies process improvements to increase efficiency, generate revenue, reduce costs, improve quality, and meet customer requirements.
Required Experience of the Field Service Dispatcher:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have basic computer skills and working knowledge of Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, and Word)
Experience with SAP and Salesforce a plus
Required Education of the Field Service Dispatcher:
Technical Associate's Degree (A.A.) from an accredited two-year college or technical school plus two-years of related experience or equivalent combination of education and related experience. Prior customerservice experience and customer contact via telephone.
Required Skills of the Field Service Dispatcher:
Including the following, other duties may be assigned.
Receives and processes internal and external service requests, including a scope of work review with the customer prior to scheduling to ensure both our client and their customer are prepared for visit
Reviews site requirements with the customer to ensure all relevant paperwork and training is handled proactively to ensure prompt site access
Reviews requests to ensure the necessary parts and materials are sent to the worksite on-time to meet or exceed the customer's expectations. This includes reviewing the project with the assigned Technician to ensure any relevant special tools are also included
Works with Spare Parts team to ensure all affected departments are aware of CustomerService parts needs to allow for proper planning thus allowing for a less reactive work environment
Updates customer (requestor) and internal system on any scheduling changes
Dispatches CustomerService resources per customer requirements
Contacts all customers after the service to ensure their needs were met and to determine if there are any open issues that need to be addressed
Maintains ownership until service request completion
Works closely with Service Supervisor to ensure resources are utilized effectively
Adheres to the Quality System and participates in continual improvement
#ff-dd-ov
$27 hourly 2d ago
Passenger Service Agent
G2 Secure Staff 4.6
Customer service agent job in Detroit, MI
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous CustomerService experience preferred
4. Must be 18 years of age or older.
5. Must have a working telephone number for contact.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to communicate clearly and concisely in verbal and written communication.
4. Must be able to read, write, understand and carry out instructions in English.
5. Must be able to stand/walk in terminal area throughout the scheduled shift.
6. Must be able to consistently push, pull and lift 50 to 70 lbs.
7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
8. Must pass pre-employment and random drug tests.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Greet passengers, clients and airline personnel in a courteous and professional manner.
2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
3. Provide general information to passengers, give directions and flight information.
4. Provide special services (courtesy chairs/bag carts) as required.
5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
9. Attend meetings and inservices as required.
10. Utilize appropriate communications channels and maintain records, reports and files as required.
11. Must be in proper uniform or business attire as directed by company officials.
12. Identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.
$24k-29k yearly est. 2h ago
Customer Accounts Advisor
Aarons 4.2
Customer service agent job in Lincoln Park, MI
The hourly range for this position is $14.25 to $15.00. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$14.3-15 hourly 2d ago
Service Dispatcher
Goyette Mechanical 3.7
Customer service agent job in Flint, MI
Job Description
Goyette Mechanical, founded in 1928 in Flint, Michigan, is a third-generation, family-owned contractor specializing in plumbing, HVAC, electrical, and mechanical services for residential, commercial, and industrial clients. Known for its 24/7 responsive service, Goyette consistently ranks among the top contractors in Michigan. The Company is deeply committed to workforce development, community engagement, and maintaining a tradition of excellence, integrity, and innovation.
Goyette Mechanical provides a competitive salary for this position based on candidate experience, skills, and abilities. Additional perks include paid time off, 401k company match with profit sharing, and medical insurance.
The Service Dispatcher Position
The Service Dispatcher is responsible for coordinating and scheduling all service calls for the company's service department, while ensuring timely and efficient response to customer needs. Success in this position requires strong communication and computer proficiency, the ability to multi-task and work at a fast pace, attention to detail, and the ability to handle urgent situations with professionalism.
This role serves as the central communication point between customers, technicians, and internal teams, providing job details, updates, and follow-up to ensure quality service delivery.
Desired Experience, Skills, and Abilities for the Service Dispatcher Position
A high school diploma or equivalent is required
Strong verbal & written communication skills
Strong organizational skills are required
Intermediate knowledge of Microsoft Excel, Word and Outlook required
Ability to multi-task and prioritize work based on deadlines; excellent time management skills are necessary to succeed in a fast-paced environment
Attention to detail and accuracy highly critical in this role
Must be able to foster and support a team work environment, placing a high emphasis on excellent customerservice
Recruitment Process for the Service Dispatcher Position
The recruitment process includes a combination of preliminary phone screens, pre-employment assessments, interviews, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc., is designed to ensure that candidates are aligned with Goyette Mechanical's mission and vision.
Goyette Mechanical is an Equal Opportunity Employer!
How much does a customer service agent earn in Orion, MI?
The average customer service agent in Orion, MI earns between $23,000 and $37,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Orion, MI
$29,000
What are the biggest employers of Customer Service Agents in Orion, MI?
The biggest employers of Customer Service Agents in Orion, MI are: