Customer service and serving vs beverage server

Differences between customer service and serving and beverage server duties and responsibilities

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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Beverage server example responsibilities.

• Open and close the register, provide credit card and cash reports, and batches on POS.
• Learned more about different liquor, cocktails and wine, drink mixes and special drink of the month.
• Work with large amounts of cash as well as credit cards, and knowledge of the POS system.
• Present menus to guest, answer and give information about menu items such as wine selections to pair with meal.
• Maintain cleanliness in assign section utilizing a silent service approach.
• Supervise daily operations to ensure food safety, product preparation, cleanliness standards are maintain.
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