Customer service and serving vs food server

Differences between customer service and serving and food server duties and responsibilities

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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Food server example responsibilities.

• Manage expediter window paying close attention to garnishes and presentation.
• Provide outstanding customer service by communicating clearly and effectively while maintaining the cleanliness and organization of the restaurant.
• Serve tables in a busy caf /bar environment.
• Handle all transactions, both in person and by headset in drive-thru.
• Work the Drive-Thru counter assisting numerous customers at a fast and friendly pace.
• Prepare and serve delicious espresso, coffee drinks, and smoothies according to memorize recipes.
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