Customer service and serving vs guest services

Differences between customer service and serving and guest services duties and responsibilities

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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Guest services example responsibilities.

• Manage crew by utilizing professional leadership skills.
• Train several employees during tenure on daily operations and Marriott policies.
• Complete Marriott stats workshop, and hone comprehension of sales tactics.
• Assist the front desk with answering the PBX systems and registering them in the hotel.
• Participate in leadership training sessions with senior counselors.
• Handle banking transactions/deposits and maintain POS system for daily accounting.
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