Customer service and serving vs room service server

Differences between customer service and serving and room service server duties and responsibilities

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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Room service server example responsibilities.

• Clean and defrost mini bars regularly.
• Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
• Perform various financial activities such as cash and credit card processing, daily revenue reports, bank deposits, and payroll.
• Assist in weekly payroll and scheduling responsibilities.
• Establish a positive relationship with co-workers and managers through a solid work ethic, positive attitude, punctuality and dependability.
• Build relationships with guests -help prepare for restaurant opening -Maintain restaurant at all times -Persuasive- positive use of upselling techniques