Customer service and serving vs waitstaff

Differences between customer service and serving and waitstaff duties and responsibilities

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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Waitstaff example responsibilities.

• Set up, work in, and manage the private room events as both bartender and waiter.
• Assist with stocking of pantry when groceries arrive.
• Cater private events and perform light bartending duties.
• Increase total restaurant sales by upselling specials and top-shelf liquors.
• Work regularly on the pass as well as a waiter.
• Offer meal suggestions base on diverse culinary repertoire and expert food knowledge.
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