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Customer service associate jobs in Cleveland, TN

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  • Customer Service and Sales Advisor Trainee

    EPB 3.7company rating

    Customer service associate job in Chattanooga, TN

    The Customer Service and Sales Advisor Trainee is responsible for providing exceptional customer service while learning the skills necessary to become a fully-trained Customer Service and Sales Advisor. The trainee will progress through various phases of training, gaining proficiency in systems, basic skills, complex orders, product positioning, and handling customer calls. DUTIES & RESPONSIBILITIES This is a training position with a structured progression. Successful completion of each phase is required to advance. Phase I: Foundations of Customer Service (6 Weeks) * Learn basic systems and skills related to customer accounts, outages, payments, and service reconnections. * Develop a strong understanding of company policies and procedures. * Participate in limited phone training to familiarize with customer interactions. Phase II: Advanced Product Knowledge (4 Weeks) * Acquire in-depth knowledge of complex electric and fiber orders. * Receive training on product positioning and sales techniques. * Continue with limited phone training to enhance customer service skills. Phase III: Full-Time Customer Service (60 Days) * Begin taking calls full-time under direct coaching and supervision. * Apply learned skills to provide effective customer service and support. * Receive ongoing feedback and coaching to improve performance. Phase IV: Transition to Customer Service and Sales Advisor (90 Days * Move to the call center floor to work a typical shift as a Customer Service and Sales Advisor. * Apply all acquired skills and knowledge to deliver exceptional customer service and drive sales. * Successfully complete the trial employment period to transition into the permanent role. EDUCATION & EXPERIENCE * High school diploma or equivalent is preferred, but relevant experience will be considered. * Previous customer service experience and/or training. * Basic knowledge of office tools provided on each PC (Word, Excel, Access, and Powerpoint). * Working knowledge and experience in Intranet software and Microsoft. CERTIFICATIONS & OTHER REQUIREMENTS * Successfully pass sales and call center pre-employment assessments. * Excellent written, verbal, and listening skills. * Ability to adjust to changing situations and work effectively in a dynamic environment. May perform other duties as assigned. All employees, pursuant to their job duties, should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines. EPB provides electric and communications services, which are considered critical infrastructure by the Department of Homeland Security. This EPB job is essential to support this critical infrastructure and may be required to work onsite or in the field to maintain these services.
    $23k-28k yearly est. 4d ago
  • Supervisor, Customer Services

    Envoy Air 4.0company rating

    Customer service associate job in Chattanooga, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $29k-37k yearly est. Auto-Apply 60d+ ago
  • Associate I, Customer Service (Customer Service Representative I)

    NDC Technologies 3.8company rating

    Customer service associate job in Chattanooga, TN

    Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The Associate, Customer Service will assist customers with RFQs, general inquiries, and PO processing. The role will involve cross-site responsibilities, including but not limited to working with cross site teams to get timely solutions and ensure an understanding of customer demand where applicable. They will be single point of contact for a given subset of customers as well as the single point of contact for the internal teams where related to this subset of customers. Essential Job Duties and Responsibilities Dedicated, single point of contact between both Nordson Medical manufacturing facilities and a subset of customer accounts, both internally and externally Responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments Complete ownership of customer contact from PO entry to shipping communications Respond to customer requests, and inquiries within 1-2 business days Delegate technical issues to the appropriate individuals/functions. If the Customer Service Associate cannot answer a technical question, they are responsible for ensuring the customer is connected with the appropriate person to meet their needs Close collaboration with Operations, Quality and RAMs to ensure customers are supported effectively Known in the organization to be “the customer inside” and based on customer tier, respond to inquiries at the expected timeline to ensure accurate, timely communications Understand the key internal stakeholders at the Nordson Medical facilities and have the right training and tools to view all necessary information for timely responses Identify new component opportunities by understanding interventional technologies via collateral Understanding of when and where any particular part is connected to a Top Customer Account as the “end customer” and accommodates accordingly with response times, internal communications, etc. (Looping in Customer Experience Account Manager and SAM where necessary). Responsible for obtaining and understanding customer forecasting as applicable Performs other duties and responsibilities as assigned Education and Experience Requirements Bachelor's degree in a related field preferred 3+ years' industry related experience in lieu of education 1+ years' experience in customer service preferred Skills and Abilities Collaborative team member and strong communication (written, verbal) skills Strong Attention to Detail Working Conditions and Physical Demands Office Environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #LI-LS1 Interested? If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV. About Nordson Medical At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
    $24k-31k yearly est. Auto-Apply 13d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service associate job in Chattanooga, TN

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $23k-31k yearly est. 28d ago
  • Customer Care Coordinator

    The Vincit Group 4.4company rating

    Customer service associate job in Chattanooga, TN

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Customer Care Coordinator will need to have a strong attention to detail and proven experience in data entry environment. The CCC will receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input orders and relative data into the computer. The ideal candidate will possess a strong customer service focus with a high level of accuracy entering orders. JOB SUMMARY: The Customer Care Coordinator will need to have a strong attention to detail and proven experience in data entry environment. The CCC will receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input orders and relative data into the computer. The ideal candidate will possess a strong customer service focus with a high level of accuracy entering orders. EDUCATION: Required: High school diploma or GED; or equivalent combination of education, training, and experience. Preferred: Associate Degree in Business or related field preferred; or equivalent combination of education, training, and experience. EXPERIENCE: Required: One to two years of previous customer service and data entry experience. Preferred: Working knowledge of Microsoft Outlook, Word, and Excel highly preferred. POSITION REQUIREMENT(S): Specialized Skills/License/Certification Required: Must possess strong customer service focus, social and interpersonal skills, and active listening skills. Ability to address concerns and communicate clearly and efficiently. Ability to excel in a fast paced environment and meet time-sensitive deadlines. Attention to detail and and the ability to follow through are required skills. Preferred: Beneficial to have strong critical thinking, persuasion, and comprehension skills. Ability to convey a positive, customer- friendly disposition. CORE COMPETENCIES (Essential Job Functions) Receive and process incoming orders from both sales team members and directly from the customer. Insert customer and account data by inputting text based and numerical information from source documents within time limits. Compile, sort and verify the accuracy of data before it is entered. Demonstrate high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays. Make changes to or cancel orders/backorders. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Direct specified departments or units to prepare and ship orders to designated locations. Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. Work closely with accounts payable to see that customer accounts are kept current. Cross-train with team members to develop the capability to act as a backup for other team members. Completes special projects upon requests, and other duties may be assigned. Pay: $16.00 - $18.00 per hour VIN123 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $16-18 hourly Auto-Apply 24d ago
  • Automotive Customer Service Advisor / Service Writer

    Growing Award-Winning Independent North-Nashville Auto Repair Shop

    Customer service associate job in Madisonville, TN

    Job DescriptionBenefits: Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance We seek an experienced Customer Service Advisor or Service Writer to join our team. We are looking for someone who is driven to grow their compensation by closing sales, with the opportunity to grow professionally and develop the skills needed to help us maintain and build our dedicated customer base. We have a structured process that we know works. If you are willing to follow our systems, you will be successful. Voted by the public as the best automotive service shop in our area, we plan for success and strive to have winners on our team. This is a commissioned-based position. Therefore, the successful candidates will already be service advisors or service writers with at least 2-3 years experience. Requirements A proven track record in the service advisor role (ARO, close rate, car count, etc.) Phone skills Ability to build sales quotations (so automotive knowledge required) Honesty and Integrity Valid drivers license Microsoft office and computer competency are a plus. Must have excellent written and verbal communication skills. Duties Greet arriving customers and provide exceptional service. Answer and greet incoming calls and appointment requests (by phone and internet). Start the repair order, obtaining all pertinent customer and vehicle information. Listen to customer concerns and accurately note them on the repair order. Build the sales quote addressing the customer's concerns and any other deficiencies noted by our technicians. Provide detailed information to the customer regarding recommended service/repairs. Obtain customer approval for repairs Maintain open communication with customers throughout the repair process. Process payments and handle customer inquiries. Follow up after the sale for satisfaction and to pursue any declined work (both benefit your compensation). Helping to maintain a clean and neat customer lobby. A quick note regarding skills Automotive knowledge is necessary. A desire to win and succeed is most important. Excellent customer service skills with the ability to effectively communicate technical information to non-technical customers. Detail-oriented with strong organizational skills to manage multiple tasks and prioritize work effectively. Ability to work in a fast-paced environment and handle stressful situations with professionalism. Proficient computer skills for entering and retrieving customer information. If you have a passion for a rewarding career, financially and professionally, and the necessary skills to excel in this role, we would love to hear from you. Join our team of dedicated professionals and take your career in the automotive industry to the next level. Apply now!
    $25k-33k yearly est. 9d ago
  • Customer Service

    Appliancepartspros.com 3.7company rating

    Customer service associate job in Cleveland, TN

    AppliancePartsPros.com(APP), founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the AppliancePartsPros.com family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day. We've won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team. We are looking for qualified candidates to fill openings within our Call Center. Our Call Center strives for excellence in customer service while working in a fun and friendly environment! Key Requirements: 2 years Customer Service experience required Call Center experience preferred Excellent communication skills verbal, written and listening Ability to analyze customer's needs quickly and efficiently Appliance Parts knowledge (helpful but not required) Demonstrated competency in Windows Strong Internet Search knowledge Ability to thrive in a lively working environment and multi-task The flexibility to work weekends and other varied schedules Company Perks: Competitive salary; annual performance bonuses 100% paid Medical/Dental/Vision benefits Paid vacation Paid sick time Paid company Holiday's Catered monthly lunch Quarterly Themed Parties Sunny, casual, creative office Kitchen with coffee and pastries available Entertainment room with ping pong table, TV and video games AppliancePartsPros.com is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. Applicants must be able to pass a drug screening and background investigation.
    $26k-34k yearly est. 60d+ ago
  • Customer Service and Office Coordinator

    Industrial Plating (Chattanooga

    Customer service associate job in Chattanooga, TN

    Job Description We are seeking a Customer Service and Office Coordinator who is driven, resourceful, and eager to learn. This is a hands-on role for someone who thrives in a fast-paced, growing industrial business and takes pride in turning operations into a well-oiled machine. You'll be at the heart of our administrative and customer service operations: ensuring every order, shipment, and customer interaction runs smoothly while also identifying opportunities to improve our systems and processes. The ideal candidate is a self-starter who combines meticulous attention to detail with the ability to see the bigger picture and drive continuous improvement. Key Responsibilities Customer Operations: Manage all customer service functions including order documentation, sales and work order entry, shipment processing, freight coordination, and invoicing. Operational Reporting: Prepare and distribute daily, weekly, and monthly reports on order status, backlog, outside services, and invoicing performance to support proactive decision-making. Purchasing & Inventory Management: Handle purchasing of outside services, shop inventory, and supplies. Maintain a reliable safety stock system for critical items and perform monthly cycle counts with reconciliations. Process Improvement & Systems Development: Identify inefficiencies or bottlenecks in administrative workflows and implement practical, scalable improvements to streamline operations. Compliance & HR Administration: Maintain OSHA documentation and reporting, manage MSDS records, and handle new hire paperwork, employee benefits administration, and other HR-related duties. Customer Credit & Vendor Coordination: Perform credit checks, manage vendor relationships, and ensure alignment with company credit policies and customer-first standards. General Office Support: Provide administrative support including answering phones, managing correspondence, filing, and assisting leadership with special projects as needed. Who You Are A self-directed, proactive problem solver who takes initiative and follows through. Highly organized with strong attention to detail and time management. Comfortable managing multiple priorities in a dynamic environment. Curious and eager to learn, improve, and grow within an entrepreneurial company. A team player who values integrity, accountability, and customer satisfaction. Qualifications 3-5 years of experience in a self-managed office, customer service, or operations coordination role. Strong computer skills, including Microsoft Office Suite; experience with JobBOSS/E2 or similar ERP software a plus. Bachelor's degree preferred (or equivalent experience in manufacturing, business, or operations). Excellent communication and problem-solving skills. Legally authorized to work in the U.S. without company sponsorship. About Industrial Plating Company Founded in 1963, Industrial Plating Company has built a strong reputation for innovation and technical excellence in surface finishing and industrial coatings. Our expertise helps Fortune 1000 manufacturers and growing industrial customers alike improve production efficiency, reduce costs, and enhance product quality. As we continue to grow, we're looking for team members who share our entrepreneurial mindset, commitment to integrity, and passion for helping customers succeed. Why Industrial Plating Company Be part of a growing, entrepreneurial industrial business with a strong legacy and forward-looking vision. Work directly with company leadership and influence operational improvements that drive growth. Join a team committed to ethics, customer success, and continuous learning. Competitive compensation and benefits, with opportunities for professional development. You should be proficient in: Customer Service Bachelor's Degree Business-to-Business (B2B) Sourcing and Procurement Experience
    $23k-31k yearly est. 9d ago
  • Retail Associate

    North Chatanooga Tn

    Customer service associate job in Chattanooga, TN

    GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $24k-31k yearly est. Auto-Apply 60d+ ago
  • Campus Retail Associate (Temporary) University of Tennessee at Chattanooga

    Bncollege

    Customer service associate job in Chattanooga, TN

    Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams and stores work to elevate lives through education. Overview You can enhance your success by joining our dynamic team today! As a Campus Retail Associate you will provide superior customer service to our customers and support store leaders in all facets of retail operations to ensure the store is operating at optimal performance. Perks Flexible Scheduling Sick time accrual from date of hire Generous employee discount - including course materials & textbooks Management Development Program Opportunities The opportunity to add valuable, transferrable experience and skills to your resume Responsibilities Expectations: Assist with processing sales transactions involving cash, credit, or financial aid payments. Provide a friendly atmosphere by greeting customers and focusing on their positive experience throughout their visit. Take initiative to support store operations including operating equipment and cash register while ensuring speed of service and accurate transactions. Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store. Temporary positions require availability to work on a weekly basis for a period of 90 days or less with occasional weekends, and flexibility in scheduling for opening, midday, or closing shifts. Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits available include: Get paid sooner! Daily Pay earned wage access is available to all store employees Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications Candidates must be a minimum of 16 years of age to be considered for employment. Confident and comfortable engaging customers to deliver an elevated experience. An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment. Basic math, keyboarding, and data entry skills. Flexible availability throughout the academic year including peak periods. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
    $24k-31k yearly est. Auto-Apply 3d ago
  • Retail Associate

    Hamilton Place Tn 3.7company rating

    Customer service associate job in Chattanooga, TN

    GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $24k-30k yearly est. Auto-Apply 60d+ ago
  • Service Writer

    Paul Thigpen Chevrolet of Lafayette

    Customer service associate job in LaFayette, GA

    Service Writer / Service Advisor We're looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you! What You'll Do Greet customers and assess their vehicle service and repair needs Communicate clearly and professionally about repair recommendations, costs, and timelines Build and maintain lasting relationships with customers to drive satisfaction and retention Coordinate repair orders between customers, technicians, and the parts department Monitor repair progress and provide frequent updates to customers Ensure proper documentation and adherence to dealership and manufacturer standards Maintain the company's reputation for integrity, professionalism, and quality service Support dealership profitability by maximizing sales opportunities and executing promotions Oversee technician efficiency, job completion times, and quality control standards Participate in the continuous improvement of service department procedures and operations What We're Looking For Proven automotive service advisor or writer experience required Excellent customer service, communication, and organizational skills Ability to multitask and perform effectively in a fast-paced environment High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred Proficient in computer systems and service management software Detail-oriented with strong time-management skills Valid driver's license with a clean driving record Why You'll Love Working with Us Competitive Pay Plan - Salary plus bonus and commission opportunities Career Growth - Ongoing training and advancement from within Positive, Professional Environment - Supportive team focused on customer satisfaction Company-Provided Training - Continuous education and skill development Fast-Paced, Rewarding Workplace - Every day brings new challenges and opportunities Comprehensive Benefits - Health, Dental, and Vision insurance Work Location: One dealership location Our Commitment to Diversity We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
    $32k-52k yearly est. Auto-Apply 38d ago
  • CHOICES Care Coordinator- Cocke, Hamblen, Greene and Jefferson Counties

    Bluecross Blueshield of Tennessee 4.7company rating

    Customer service associate job in Chattanooga, TN

    Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you. As a Care Coordinator, you will make a lasting impact on members' lives by ensuring their safety at home or within a community setting. In this role, you'll travel to member's homes for visits, while managing various demands and requests from both internal and external stakeholders. We're seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities. You will be a great match for this role if you have: • 3 years of experience in a clinical setting • Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW). • Exceptional customer service skills • Must live within the following counties: Cocke, Hamblen, Greene and Jefferson Counties • Available for an 8:00am - 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year. Job Responsibilities Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living. Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member. Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations. Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met. Valid Driver's License. TB Skin Test (applies to coordinators that work in the field). Position requires 24 months in role before eligible to post for other internal positions. Various immunizations and/or associated medical tests may be required for this position. Job Qualifications Experience 2 years - Clinical experience required Skills\Certifications PC Skills required (Basic Microsoft Office and E-Mail) Effective time management skills Excellent oral and written communication skills Strong interpersonal and organizational skills License Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW). Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver's license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
    $35k-42k yearly est. Auto-Apply 60d+ ago
  • Sales and Customer Service Agent

    T&V Marketing

    Customer service associate job in Chattanooga, TN

    We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to businesses that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily. Sales and Customer Service Agent Key Responsibilities: Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction Achieve daily and weekly sales metrics by effectively presenting product benefits Continuously update product knowledge to stay informed about AT&T's evolving portfolio Participate in training and development sessions to enhance sales and service skills Sales and Customer Service Agent Skills: Must be 18+ years of age and eligible to work in the US Proven experience in customer service, retail, or sales is a plus Genuine desire to help people Comfortable working in am in-person environment Ability to work independently and as part of a team Proficiency in basic computer applications and willingness to learn new systems A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on commissions earned with every sale. Average total compensation is reflected in the estimated earnings.
    $22k-28k yearly est. Auto-Apply 52d ago
  • Customer Service - Winner's Circle

    Daveandbusters

    Customer service associate job in Chattanooga, TN

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $26k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Experience Coordinator

    Marshalls of Ma

    Customer service associate job in Calhoun, GA

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 466 Highway 53 E Location: USA Marshalls Store 1626 Calhoun GAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 55d ago
  • Outpatient Care Coordinator - PRN - Days

    Hamilton Health Care System 4.4company rating

    Customer service associate job in Dalton, GA

    Job Details HAMILTON MEDICAL CENTER - DALTON, GA PRN Days OncologyDescription The Outpatient Care Coordinator is responsible for collecting, and processing patient information that will contribute to safe, efficient, compassionate, and competent care delivery in a timely manner. This position requires complex assistant skills, clinical knowledge, and sensitivity to patients needs including assessment of needs for referral to other care team members such as social worker, clergy, dietician, physical/occupational therapy, American Cancer Society, other outside agencies and Medical Practices. The Outpatient Care Coordinator also facilitates communication and workflow within and between the infusion center, radiation department and other departments of HMC as well as with external referral sources and medical practices. The Outpatient Care Coordinator performs various duties assisting in the treatment and care of patients in accordance with established methods and procedures of HMC. This position requires knowledge of scheduling, pre-registration, registration, check out, pre-authorization procedures as well as a thorough knowledge of procedure coding for order entry and billing. The Outpatient Care Coordinator collaborates with the Central Business Office to ensure correct charges are filed with insurance providers and works to correct and resolve denied claims, which may include the transcription of clinical notes or Letter of Medical Necessity. The Outpatient Care Coordinator should possess the ability to facilitate physician/patient interactions within and outside of the medical center on behalf of the Oncology Service Line. Requires the ability to obtain and interpret information appropriate for the age group of the patient served. This position includes maintaining supplies and equipment within the department, calling in work orders (Facility Ops/EVS) and submitting orders to replenish supplies. Qualifications JOB QUALIFICATIONS Education: High School Graduate or equivalent preferred. Experience: A minimum of 2 years working in an outpatient clinical setting or related setting preferred. Applicant should be familiar with medical terminology, coding and preauthorization processes, as well as with hospital policy and procedures in the outpatient health care work environment. Skills: This position requires use of medical equipment in direct/indirect patient care and communication equipment to include patient equipment, computer, copier, fax, phones, printer, and pagers. Must have effective organizational skills, possess written and verbal communication skills; utilizing interpreters as needed. Position requires communication with diverse types of ethnic and socioeconomic groups of people and behavior that projects responsible and personal interaction. Able to utilize EHR/EMR software.
    $30k-37k yearly est. 60d+ ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service associate job in Chattanooga, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 33d ago
  • Service Writer

    Paul Thigpen Chevrolet of Lafayette

    Customer service associate job in LaFayette, GA

    Job Description Service Writer / Service Advisor We're looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you! What You'll Do Greet customers and assess their vehicle service and repair needs Communicate clearly and professionally about repair recommendations, costs, and timelines Build and maintain lasting relationships with customers to drive satisfaction and retention Coordinate repair orders between customers, technicians, and the parts department Monitor repair progress and provide frequent updates to customers Ensure proper documentation and adherence to dealership and manufacturer standards Maintain the company's reputation for integrity, professionalism, and quality service Support dealership profitability by maximizing sales opportunities and executing promotions Oversee technician efficiency, job completion times, and quality control standards Participate in the continuous improvement of service department procedures and operations What We're Looking For Proven automotive service advisor or writer experience required Excellent customer service, communication, and organizational skills Ability to multitask and perform effectively in a fast-paced environment High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred Proficient in computer systems and service management software Detail-oriented with strong time-management skills Valid driver's license with a clean driving record Why You'll Love Working with Us Competitive Pay Plan - Salary plus bonus and commission opportunities Career Growth - Ongoing training and advancement from within Positive, Professional Environment - Supportive team focused on customer satisfaction Company-Provided Training - Continuous education and skill development Fast-Paced, Rewarding Workplace - Every day brings new challenges and opportunities Comprehensive Benefits - Health, Dental, and Vision insurance Work Location: One dealership location Our Commitment to Diversity We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
    $32k-52k yearly est. 7d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service associate job in Fort Oglethorpe, GA

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $23k-30k yearly est. 7d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Cleveland, TN?

The average customer service associate in Cleveland, TN earns between $20,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Cleveland, TN

$27,000

What are the biggest employers of Customer Service Associates in Cleveland, TN?

The biggest employers of Customer Service Associates in Cleveland, TN are:
  1. Walgreens
  2. Dollar Tree
  3. Family Dollar
  4. Lowe's Companies
  5. Variety Stores LLC
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