Customer Support Representative
Customer service associate job in Southaven, MS
Netlink Voice is a leading provider of innovative VoIP and unified communications solutions for businesses across the U.S. We pride ourselves on delivering reliable technology backed by responsive, personable customer support. As we continue to grow, we're expanding our team to ensure every customer experiences a seamless, stress-free onboarding journey.
Position Overview
The Customer Service Representative - VoIP Onboarding is responsible for guiding new customers through the setup and activation of their Netlink Voice VoIP services. This role combines customer service, technical coordination, and project management to ensure new clients are configured correctly, trained effectively, and set up for long-term success. You will serve as the primary point of contact during the onboarding process, ensuring exceptional communication and a positive customer experience.
Key Responsibilities
Serve as the main point of contact for new customers during the onboarding and VoIP system setup process.
Coordinate account setup, service activation, porting, and provisioning of new users, devices, and features.
Conduct onboarding calls or virtual meetings to review requirements, gather customer information, and explain next steps.
Troubleshoot basic VoIP setup issues and escalate technical matters to Tier 2/Tier 3 support when needed.
Work closely with internal teams-including Sales, Technical Support, Provisioning, and Billing-to ensure a smooth customer transition.
Provide clear instructions and training on using Netlink Voice features, portals, phones, and applications.
Track onboarding progress, keep customers informed, and ensure deadlines and expectations are met.
Document all customer communications, setup details, and service configurations in CRM and ticketing systems.
Follow up after onboarding completion to confirm customer satisfaction and hand off to ongoing support teams.
Identify opportunities for service improvements and contribute feedback to enhance the onboarding process.
Qualifications
Required:
1-2 years of customer service, onboarding, or account support experience.
Strong communication skills-professional, clear, and customer-focused.
Basic understanding of VoIP, hosted PBX, or networking concepts (or willingness to learn quickly).
Ability to multitask, prioritize, and manage multiple onboarding projects simultaneously.
Strong organizational skills and attention to detail.
Comfort using CRM systems, ticketing tools, and communication platforms.
Customer Support Specialist
Customer service associate job in Southaven, MS
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
Tarot Card Reader Work at Home
Customer service associate job in Memphis, TN
Unlock your potential with The Psychics Connection! We're hiring Tarot Card Readers for work-from-home positions. Earn $0. 30 per talk minute ($18. 00 per hour) with opportunities for bonuses and raises. Choose full or part-time hours with a schedule that fits your life.
Apply now!
Business Services Specialist BO
Customer service associate job in Germantown, TN
Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. Essential Functions Statement(s) * Greets visitors and patients to determine their needs and directs them accordingly
* Collects appropriate documentation from patient and enters into PM system
* Collects copay, coinsurance or other balances owed on account
* Prints billing slip for physician to mark services performed
* Schedules follow-up appointments and cancels patient appointments due to no show
* Enters charges same day of service
* Codes diagnosis
* Reconciles payments daily
* Ensures that claims are in drop status at charge entry
* Maintains cash drawer for making change and balances it daily
* Verifies that all billing slips are submitted at the end of the day
* Prints appropriate registration forms from medical record system for future appointments
* Obtains precertification
* Performs other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
* Accountability - Ability to accept responsibility and account for his/her actions.
* Accuracy - Ability to perform work accurately and thoroughly.
* Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Communication, Written - Ability to communicate in writing clearly and concisely.
* Customer Oriented - Ability to take care of the customers' needs while following company procedures.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Friendly - Ability to exhibit a cheerful demeanor toward others.
* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
* Medical / Dental / Vision Insurance
* HRA Option
* Flexible Spending Account
* Basic Life Insurance
* Voluntary Life Insurance Option
* Long-Term Disability
* Voluntary Short-Term Disability
* Accident Insurance
* Critical Illness Insurance
* 401(k) Plan Matching + Profit Sharing
* Employee Assistance Program
* Paid Time Off
* 8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled
Retail Associate
Customer service associate job in Memphis, TN
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Auto-ApplyCustomer Success Team Representative
Customer service associate job in Southaven, MS
Department:
Call Center
Reports to:
Call Center Supervisor
Positions Supervised :
None
Employee Classification:
☐ Temporary ☒ Regular Full Time ☐ Part-Time
FLSA Status:
☒ Non-Exempt ☐ Salary ☒ Hourly ☐ Exempt ☐ Commission
Position Summary:
The Call Center Representative and/or the Switchboard Operator must handle customer calls in an efficient and professional manner. They must have good listening skills and speak clearly. They must be able to work under pressure due to high call volume, must be a quick learner, have experience with Microsoft Office products, as well as able to operate a multi-line phone.
Essential Functions-Primary Responsibilities and Accountabilities (90%):
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Task Statement(s)
Branch Credit/Ownership (80%)
Assists customer with account inquiries, internet banking and Bill Pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks.
Retrieves and responds to voice mails and emails from customers.
Assists the switchboard operator in his/her absence.
Provides ongoing processing support for the Bank's various technology options.
Market the Bank's various products and services to call-in customers.
Research customer and branch inquiries as needed.
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve's “lettered” regulations, and Call Center Representative roles and responsibilities relating to each act.
Customer Service (10%)
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
Ensure continuing development of professional relationships with management and colleagues.
Follow all bank policies and procedures
Answer and assist incoming callers with questions and requests; subsequently route callers, as appropriate.
Receive incoming bank visitors and assist in directing them appropriately.
Additional Functions-Secondary Responsibilities and Accountabilities (10%)
Additional Task Statement(s)
Work overtime, as needed.
Ability to work on Saturday rotation schedule.
Follow all bank policies and procedures
Provide assistance to other departments as needed.
Perform other duties that may be assigned and requested.
Position Qualifications
Education: Required - High School Diploma or equivalent.
Preferred - Post -secondary certificate or degree, experience will be considered.
Experience: Required - 1 to 2 years of experience in banking or related field.
Preferred - 3 to 5 years of experience in banking or a related area
Licenses and
Certifications: Required - None
Preferred - None
Position Requirements
Competency Statement(s)
Accountability (core value) - Always do what we say and hold one another accountable.
Accuracy - Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
Active Listening - Gives full attention to what others are saying, attentive to others' ideas and concerns; asks questions to clarify understanding.
Conceptual Thinking - Notices similarities between different and apparently unrelated situations.
Confidentiality (Core Value) - Always maintains strict confidentiality .
Community Development (Core Value) - Always committed to community development.
Critical Thinking - Apply rules and logic to situations; considers factors beyond the initial information given.
Data entry - Proficient alpha/numeric data entry skills.
Detail oriented - Concentrates on routing work details; carefully monitors and examines one's own and others' work; ensures accuracy in documentation and data.
Ethical Conduct - Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
Integrity (Core Value) - Always act with integrity and honesty.
Respect (Core Value) - Always treats others with respect.
Physical Requirements:
Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.
Frequency
Lbs.
Sitting
30%
Standing
60%
Walking
10%
Fine Manipulation of hands
80%
Lifting
Daily
25 lbs.
Carrying
Daily
25 lbs.
Pushing/Pulling
Seldom
75 lbs.
Bending/Squatting
Frequent
Reaching/Overhead
Occasional
Stress Level
High at times
General notice:
The bank has reviewed the to ensure the essential functions and basic duties are current. This describes the general nature and level of work performed by the employee holding this position. It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position. This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate. This position does not constitute an employment agreement between the Bank and employee. This position description is subject to change as the needs of the bank and the requirements of the position change.
Auto-ApplySupervisor, Ramp and Customer Services
Customer service associate job in Memphis, TN
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customer service issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Valid state driver's license
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customer service experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Auto-ApplyCustomer Relations Specialist
Customer service associate job in Memphis, TN
GOSSETT MOTOR CARS
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities.
JOB SUMMARY
We are currently seeking a Customer Relations Specialist to join our team.
We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises.
Responsibilities
Answer incoming sales calls
Schedule appointments
Communicate with callers in a professional, friendly, and efficient manner
Provide basic information to callers who have general inquiries
Respond to all sales leads on time
Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance
Become an automotive product expert
Qualifications
Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers and employees while handling multiple tasks simultaneously
Gossett Motor Cars Benefits:
Team-oriented environment
Advancement opportunities
Affordable Medical Plan
Paid vacation (3 weeks)
Employee car purchase program
On-site mobile health clinic
Auto-ApplyCustomer Sales and Service Representative
Customer service associate job in Memphis, TN
We are the world's largest Fluid Power Distributor and we are looking to hire a Customer Sales & Service Representative to add to our team! Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
As a member of the Applied Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center.
Why join us?
There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay and all the benefits you'd expect from an industry leader (401K, insurance, time off, etc.) we also provide:
A LASTING CAREER - Career path for this role is moving up to a sales or management career.
Professional development and training
Great work/life balance
What you'll do:
This isn't a typical call center role. Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner and provide our customers with assistance to a wide variety of questions and problems and will build ongoing business relationships with our customers. You will also occasionally do some hands-on work that will require mechanical aptitude - (don't worry, as long as you don't feel overwhelmed at assembling furniture, that's enough of an aptitude for us to teach you.)
Requirements:
6 months + of customer service, call center or inside sales experience
High school diploma or equivalent
Excellent interpersonal and communication abilities
Solid organizational skills, including the ability to manage multiple competing priorities
Apply now for our industrial customer service rep role and watch your ideas and input drive what's next for our business.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
Auto-ApplyService Employee
Customer service associate job in Memphis, TN
First for a reason: **At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.**
Service Employee
The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student's Maintenance Department: dispenses fuel, checks oil, maintains accurate stick and meter readings, stocks required supplies and equipment, and coordinates the flow of buses to ensure safe operation. Performs light maintenance as necessary to buildings and grounds.
As a Service Employee, your major responsibilities will be to:
- Opens the gates to the lot and checks bus parking areas to ensure all can be dispatched in a timely manner. Re-positions any buses that may impede the traffic in the yard
- Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report
- Notifies the Location Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery
- Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on buses being fueled
- Performs light interior and exterior maintenance on buses as required
- Performs any other management requests or directives as requested
At First Student, each individual plays an integral part of the communities they serve. We care as much about you as we do our students and that is why we are Proud & Excited to offer the following:
- Tremendous Career Advancement Opportunities
- Competitive Wages
Service Employee Requirements:
- High school diploma or GED equivalent
- Knowledge of bus maintenance
- Ability to learn maintenance skills.
- Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
_In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis._
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request_ _https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf_ _._
Concern Customer Service & Marketing Liaison
Customer service associate job in Memphis, TN
Job Code 22321
FLSA Status
Job Family
CONCERN EAP
Job Summary
The Customer Service & Marketing Liaison serves as a high-performing, dual-function role responsible for providing exceptional front-line administrative support (60%) and executing marketing and outreach initiatives (40%). This position is the first point of contact for client companies and their employees, ensuring a professional, positive, and solution-focused experience. In addition, the role supports growth and visibility of the EAP through marketing, social media management, and community engagement.
Job Responsibilities
Administrative & Customer Service (60%)
Serve as the first point of contact for client companies and employees by answering and triaging phone calls, scheduling appointments, and routing inquiries appropriately with professionalism and efficiency.
Provide excellent customer service, ensuring all client requests are handled with accuracy, empathy, and confidentiality.
Ensure electronic intake forms are properly completed, filed, and maintained in compliance with standards.
Enter data into tracking systems and maintain accurate records for reporting purposes.
Assist counselors with schedule management and coordination.
Support the Director with contract monitoring, database updates, and administrative reporting.
Assist with office billing and affiliate provider claims processing.
Manage office supply and marketing material orders to ensure adequate inventory and timely distribution.
Contribute to the development and implementation of standard operating procedures to improve efficiency.
Marketing and Outreach (40%)
Serve as a marketing representative to strengthen existing client relationships and support new business development opportunities.
Assist in expanding the affiliate provider network, serving as a liaison for billing, claims, and authorizations when needed.
Manage and update Concern's social media platforms, ensuring consistent, professional, and accurate content.
Upload and maintain recorded trainings on YouTube, Buzz Sprout, and other platforms.
Coordinate and represent Concern at health fairs, orientations, community trainings, and outreach events.
Collaborate on marketing strategies and contribute to campaigns that enhance Concern's visibility and engagement.
Track and analyze marketing activities to identify opportunities for improvement.
Optimize use of the EMR system to streamline operations and improve client experiences.
Specifications
Experience
Description
Minimum Required
Preferred/Desired
Two years of administrative, customer service, or marketing experience.
One or more years of employee assistance program, behavioral health, or healthcare environment preferred.
Education
Description
Minimum Required
Preferred/Desired
Associate's degree in Business Administration, Marketing, or Communications.
Bachelor's degree in Business Administration, Marketing, Social Work Communications, or related field preferred.
Training
Description
Minimum Required
Preferred/Desired
Special Skills
Description
Minimum Required
Preferred/Desired
Proficiency in Microsoft Office Suites
Proficient verbal, written, and interpersonal communication skills
Professional demeanor, customer-focused, and self-motivated with a high level of initiative
Ability to prioritize multiple tasks and meet deadlines.
Ability to manage confidential information with integrity.
Proficiency in EPIC EMR and management of social media platforms.
Licensure
Description
Minimum Required
Preferred/Desired
None required.
None required.
Reporting Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
Reporting Relationships
Work Environment
Functional Demands
Label
Short Description
Full Description
Sedentary
Very light energy level
Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light
Moderate energy level
Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium
High energy level
Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
Heavy
Very high energy level
Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.
Functional Demands Rating
(Select which from above functional demands is applicable)
Activity Level Throughout Workday
Physical Activity Requirements - Sitting
Physical Activity Requirements - Standing
Physical Activity Requirements - Walking
Physical Activity Requirements - Climbing (e.g., stairs or ladders)
Physical Activity Requirements - Carry objects
Physical Activity Requirements - Push/Pull
Physical Activity Requirements - Twisting
Physical Activity Requirements - Bending
Physical Activity Requirements - Reaching Forward
Physical Activity Requirements - Reaching Overhead
Physical Activity Requirements - Squat/Kneel/Crawl
Physical Activity Requirements - Wrist position deviation
Physical Activity Requirements - Pinching/fine motor activities
Physical Activity Requirements - Keyboard use/repetitive motion
Physical Activity Requirements - Taste or smell
Physical Activity Requirements - Talk or hear
Sensory Requirements
Color Discrimination
Near Vision
Far Vision
Depth Perception
Hearing
Environmental Requirements - Blood-Borne Pathogens
Environmental Requirements - Chemical
Environmental Requirements - Airborne Communicable Diseases
Environmental Requirements - Extreme Temperatures
Environmental Requirements - Radiation
Environmental Requirements - Uneven Surfaces or Elevations
Environmental Requirements - Extreme Noise Levels
Environmental Requirements - Dust/Particular Matter
Environmental Requirements - Other
Auto-ApplyCustom Cabinet Sales Rep.
Customer service associate job in Memphis, TN
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Memphis area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Customer Sales and Service Representative
Customer service associate job in Memphis, TN
Job Description
A Farmers Insurance Customer Sales and Service Representative provides customer support by answering inquiries, resolving issues, and managing accounts, while also generating sales by providing quotes, cross-selling products, and asking for referrals. Key responsibilities include handling a variety of customer interactions via phone and email, documenting records, maintaining product knowledge, and meeting sales goals.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Meet new business production goals and objectives as established.
Develop insurance quotes, make sales presentations, and close sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Take premium payments from customers.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Prospecting and generating new business through leads & referral sources.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Exceptional Business Writing and Editing Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Strong work ethic and leadership skills.
Parking Customer Service Attendant
Customer service associate job in Memphis, TN
Chandler & Campbelle Investment Group (CCD) is seeking a customer-focused and detail-oriented Parking Customer Service Attendant to join our team at Memphis International Airport. This role is essential in ensuring a smooth and positive experience for passengers and guests by providing excellent customer service and supporting efficient parking operations.
Responsibilities:
Drive airport-owned vehicles through parking areas to count available spaces and ensure parking availability.
Assist customers with jump-starts, vehicle lockouts, locating vehicles, and flat tires, always demonstrating a helpful and patient attitude.
Install and maintain signage in parking areas to effectively guide customers.
Retrieve luggage carts and ensure they are returned to designated locations for passenger convenience.
Provide exceptional customer service, maintaining a professional and friendly demeanor at all times.
Adhere to all safety protocols and airport regulations to ensure a secure environment.
Perform other duties as assigned by management.
Requirements:
? Positive attitude and passion for delivering excellent customer service.
? Previous customer service experience preferred.
? Valid driver's license with no suspensions.
? Ability to obtain a TSA-issued airport badge (requires a clean criminal record).
? Must pass a pre-employment drug screening.
? Ability to work flexible hours, including weekends and holidays, as needed.
Join our team and become part of Chandler & Campbelle Investment Group's commitment to delivering outstanding service to travelers at Memphis International Airport!
Lead Customer Service Coordinator
Customer service associate job in Memphis, TN
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned.
Responsibilities
Completes daily front office operations through excellent organizational and time management skills.
Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
Demonstrates compliance with all revenue cycle responsibilities.
Specifications
Experience
Minimum Required
2 years directly related customer service experience in a clinic or family practice setting.
Preferred/Desired
Education
Minimum Required
High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Associate's Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Computer skills to include MS Work, Excellent organizational skills. Detail oriented.
Preferred/Desired
Experience with EMR and Clinical Trial Management System.
Licensure
None
Minimum Required
Preferred/Desired
Client Relationship Specialist
Customer service associate job in Memphis, TN
Veteran Marketing Group is a growing organization driven by results, passionate about exploring potential, and dedicated to obliterating the boundaries that define success. Our goal is to exceed client expectations and provide superior customer service with every interaction. The entry level team is responsible for building upon existing sales systems and ensuring continual brand satisfaction in our Southeast division. So, if you are excited about growing with a nationally known brand and jump starting a career, this role is perfect for you!
BASIC RESPONSIBILITIES:
· Exceeding weekly sales goals both as an individual and as a team
· Relationship building with current and prospective clients
· Effectively executing sales systems and product campaigns
· Attending/leading and scheduling product presentations
· Professional networking and relationship building
· Managing client accounts and appointments
CANDIDATE REQUIREMENTS:
· Stellar interpersonal skills
· Critical thinking and problem solving ability
· Positive and professional attitude
· Ability to work in a fast paced environment
· Self-motivated team player
· Unmatched work ethic
Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
Auto-ApplySenior Client Specialist - Asset Based Lending and International
Customer service associate job in Memphis, TN
The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Open new accounts and ensure complete, accurate documentation is obtained from clients
- Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements
- Image and index all deposit and client documentation to ensure proper recordkeeping
- Perform account maintenance, including adding/removing signers and updating client records
- Respond to client inquiries regarding bank products, services, account details, and policies; conduct account research, file and process fraud claims
- Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients' operational needs
- Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients
- Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues
- Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit
- Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation
- Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients
- Assist in generating reports from banking systems and platforms, accurately compiling relevant data in alignment with line of business and reporting needs, if requested
- Assist with the preparation of bank materials, such as presentations, reports, client communications, or product information packets to support relationship management and client engagement strategies, if requested
- Perform other duties and responsibilities as assigned
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
High school diploma or equivalent and 5+ years of experience or equivalent combination of education and experience.
**COMPUTER AND OFFICE EQUIPMENT SKILLS**
Microsoft Office suite
**CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)**
None required
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (******************************************
X formerly Twitter
LinkedIn (***************************************************
Instagram
YouTube (**********************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Business Services Specialist BO
Customer service associate job in Germantown, TN
Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.
Essential Functions Statement(s)
Greets visitors and patients to determine their needs and directs them accordingly
Collects appropriate documentation from patient and enters into PM system
Collects copay, coinsurance or other balances owed on account
Prints billing slip for physician to mark services performed
Schedules follow-up appointments and cancels patient appointments due to no show
Enters charges same day of service
Codes diagnosis
Reconciles payments daily
Ensures that claims are in drop status at charge entry
Maintains cash drawer for making change and balances it daily
Verifies that all billing slips are submitted at the end of the day
Prints appropriate registration forms from medical record system for future appointments
Obtains precertification
Performs other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
Medical / Dental / Vision Insurance
HRA Option
Flexible Spending Account
Basic Life Insurance
Voluntary Life Insurance Option
Long-Term Disability
Voluntary Short-Term Disability
Accident Insurance
Critical Illness Insurance
401(k) Plan Matching + Profit Sharing
Employee Assistance Program
Paid Time Off
8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled
Auto-ApplyService Employee
Customer service associate job in Memphis, TN
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Service Employee The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student's Maintenance Department: dispenses fuel, checks oil, maintains accurate stick and meter readings, stocks required supplies and equipment, and coordinates the flow of buses to ensure safe operation. Performs light maintenance as necessary to buildings and grounds. As a Service Employee, your major responsibilities will be to: • Opens the gates to the lot and checks bus parking areas to ensure all can be dispatched in a timely manner. Re-positions any buses that may impede the traffic in the yard • Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report • Notifies the Location Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery • Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on buses being fueled • Performs light interior and exterior maintenance on buses as required • Performs any other management requests or directives as requested At First Student, each individual plays an integral part of the communities they serve. We care as much about you as we do our students and that is why we are Proud & Excited to offer the following: • Tremendous Career Advancement Opportunities • Competitive Wages Service Employee Requirements: • High school diploma or GED equivalent • Knowledge of bus maintenance • Ability to learn maintenance skills. • Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf.
Auto-ApplyMortgage Warehouse Client Specialist
Customer service associate job in Germantown, TN
The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services.
The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems.
**Essential Duties and Responsibilities:**
+ Receive credit line advance requests from clients and verify accuracy and data integrity.
+ Set-up mortgage loan collateral description as specified by clients.
+ Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients.
+ Provide wire tracking information as needed by clients.
+ Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers.
+ Interact with clients to determine which mortgage loans are being purchased by secondary market.
+ Perform payment transactions in loan system as specified by clients.
+ Receive and review collateral (original mortgage notes) from clients.
+ Interact with clients to resolve collateral discrepancies/issues.
+ Image collateral and file electronically in loan system.
+ Perfect collateral by preparing and attaching bailee notices.
+ Send perfected collateral to destination specified by clients.
+ Receive and manage returned collateral.
+ Perform EOD balancing of both monetary and collateral activity.
+ Prepare and disseminate daily and monthly reports for internal and client use.
**Education and/or Work Experience Requirements:**
+ 0-2 years of general banking, transaction and customer support experience
+ Accurate typing, spelling and grammar skills.
+ Proficient with applicable computer software.
+ Excellent written and oral communication skills.
+ Analytical and customer support skills.
+ Strong organizational skills.
+ Strong customer service skills.
+ Strong problem resolution skills.
+ Decision making skills.
+ Critical thinking skills
+ Leadership skills.
**Physical Requirements:**
+ Precise hand/eye coordination
+ Basic keyboarding or other repetitive motions
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (******************************************
X formerly Twitter
LinkedIn (***************************************************
Instagram
YouTube (**********************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.