Customer service representative jobs in Millstone, NJ - 1,243 jobs
All
Customer Service Representative
Client Specialist
Call Center Representative
Customer Relations Specialist
Guest Service Representative
Customer Service Expert
Service Associate
Customer Specialist
Reservations Agent
Park Services Associate
Six Flags Great Adventure 4.1
Customer service representative job in Jackson, NJ
Our Park Services team helps the park sparkle! You're constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests and keep everything looking great. From sweeping the streets to refreshing the restrooms and greeting the guests, you'll be right in the center of the action and help keep everything in immaculate shape and sanitary.
Responsibilities:
The cleaning and disinfecting of all areas that guests and associates come in contact with including (but not limited to) the following:
Trash can lids
Park benches
Patio table seats
Lockers
Hand rails
Restrooms
Door handles
Qualifications:
MUST BE AVAILABLE WEEKENDS
Must be 14 years and older (Subject to change at any time).
Must have good customerservice skills.
Must be able to read and understand English.
Must be able to give directions.
Must be able to read chemical labels and Safety Data Sheets of cleaning substances.
Must be able to stand for long periods and walk the park on a continual basis.
Must be able to work in all weather conditions.
Must be able to lift up to 25 pounds.
Must be able to carry a backpack.
Must be able to wear PPE.
Must be able to manage multiple tasks and to execute quickly.
Must be able to work varied hours, including nights, weekends and holidays.
$25k-32k yearly est. Auto-Apply 2d ago
Looking for a job?
Let Zippia find it for you.
Customer Success Specialist
Net2Source (N2S
Customer service representative job in Somerset, NJ
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Onsite from Somerset,NJ
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with Life Sciences MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$39k-76k yearly est. 5d ago
Customer Service Representative (On-Site) - NJ
FOCO 4.0
Customer service representative job in Piscataway, NJ
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite CustomerServiceRepresentative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customerservice.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customerservice experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customerservice software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
$30k-38k yearly est. 5d ago
Customer Service Representative
Robert Half 4.5
Customer service representative job in Edison, NJ
We are seeking a reliable CustomerServiceRepresentative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and issues in a timely and effective manner
Provide accurate information about products, services, and policies
Process orders, returns, exchanges, or account updates
Document customer interactions and maintain accurate records
Escalate complex issues to the appropriate team when necessary
Maintain a positive, professional attitude at all times
Qualifications
Previous customerservice experience preferred but not required
Strong verbal and written communication skills
$29k-36k yearly est. 3d ago
Customer Service Representative
Risus Talent Partners
Customer service representative job in Newtown, PA
CustomerServiceRepresentative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a CustomerServiceRepresentative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customerservice or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 1d ago
Customs Trade Compliance Expert
Genscript/Probio
Customer service representative job in Piscataway, NJ
Job DescriptionAbout GenScriptGenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.About ProBioProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing.
Job Title: Customs Trade Compliance Expert
This position is based fully onsite in Piscataway, NJ. The salary range is approximately $85,000 - $105,000 based on experience.
Responsibilities:
Ensure adherence to all applicable import/export and PGA requirement and regulations, including CFR, HTSUS, U.S. Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and other international trade laws.
Act as the primary point of contact for customs clearance processes.
File entries through the Automated Broker Interface (ABI) in compliance with CBP regulations.
Supervise classification processes for Harmonized Tariff Schedule (HTS), Schedule B, ECCN, and Harmonized System Codes (HSC) to ensure compliant imports/exports and maximize duty savings.
Establish and lead Duty Drawback Program.
Apply and maintain company Import and Export Licenses and Permits.
Interpret import/export regulations, rulings, and trade documentation.
Conduct compliance audits to ensure full regulatory compliant with accurate filings and duties, and lead corrective action plans resulting from audits and compliance issues.
Coordinate release and delivery of shipments with customs, freight forwarders, carriers, and warehouses.
Address any customs-related issues such as holds, inspections, and compliance reviews.
Maintain required documentation for audit readiness and CBP recordkeeping requirements (19 CFR).
Collaborate with internal and external teams to provide customs guidance and operational support.
Stay current with regulatory changes from CBP and Partner Government Agencies (PGA) such as FDA, USDA, EPA, FWS, CDC and more.
Train and support team members in customs procedures, filing practices, and import/export compliance.
Stay updated on changes to import/export laws and regulations in countries where the company operates.
Identify and address risks related to trade compliance, including restricted-party transactions and violations of trade law.
Investigate and report trade compliance incidents, and implement corrective actions.
Requirements:
U.S. Customs Broker License or CCS or CES certified with Duty Drawback program setup experience
Minimum 5+ years of experience in trade compliance with special focus in duty drawback
Solid knowledge of Import/Export Regulations and Product Classification.
Proven expertise in U.S. import/export procedures and regulatory environments.
Strong working knowledge of ACE, ABI systems, and classification tools.
Excellent attention to detail, accuracy, and time management.
Ability to communicate professionally with clients, vendors, and government agencies.
Proficiency in MS Office Suite and customs brokerage software (e.g., Mercury/ITS, CargoWise, Descartes, etc.).
Preferred Qualifications:
Ability and success tracking records of establishing and maintaining a successful Duty Drawback program
Experience of filing import entries using ABI-approved vendor portal.
Background in customs audits or post-entry corrections (e.g., PSC, protests).
#LI-EB1
#GS
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
$85k-105k yearly 14d ago
Customer Service/Call Center Representative
ADT Security Services, Inc. 4.9
Customer service representative job in Manasquan, NJ
JobID: 3017895 Category: JobSchedule: Full time JobShift: : Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties: is onsite at 2210 Landmark Place, Manasquan NJ 08736
Essential Duties And Responsibilities include the following. To perform this job successfully, the Monitoring Representative I may be expected to perform some or all of the duties listed, and other duties as assigned.
* You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
* Verifies, responds to, and dispatches on emergency signals.
* Answers incoming calls.
* Operator must be licensed to work in all States mandating requirements.
* Must be proficient in the verification and dispatching of alarms to police/fire agencies
* Must know the different types if signals and the SOP's for each signal.
* Operator will work under close supervision during the first 30 days.
* Must keep abreast of the organization goals and positions held.
* Must be able to meet minimum productivity standards set.
* Must keep abreast of both company and central station policies.
* Must meet minimum quality standards set for them.
* Position requires weekend, holiday and shift work and may require mandatory overtime.
* Notifies customers of non-emergency signals.
* Notifies responders on emergency signals after dispatch.
* Processes basic data changes to customer accounts.
* Must be able to handle signals from one location/area and TTY stations.
* Position requires weekend, holiday and shift work and may require mandatory overtime.
Knowledge:
* Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet.
* Knowledge of Company policies, procedures, guidelines, and practices.
* Basic knowledge and understanding about VIP accounts and department.
Skills:
* Self-motivated and a professional attitude.
* Excellent communication and listening skills.
* Excellent teambuilding, customerservice, and interpersonal skills.
* Must possess good decision making skills, be very organized and detail oriented.
* Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone
* Must be able to meet minimum productivity standards set that apply to a Level I operator.
* Must meet minimum quality standards set for them (90% or better average on Q/A).
Abilities:
* Ability to work overtime as requested by management.
* Ability to use discretion and problem analysis.
* Ability to work effectively with others.
* Ability to work as part of a dynamic team and be flexible.
* Ability and willingness to make key contributions to the growth of the business.
* Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
* Ability to effectively present information to top management, public groups, and/or boards of directors.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
* Ability to concentrate on a task over a period of time without being distracted.
* Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
Physical Demands:
* While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
* The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
* While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
* The noise level in the work environment is usually moderate.
* Normal office environment.
Minimum Qualifications:
* High School Diploma or General Education Degree (GED) and one to three months related experience or related training/certification preferred.
Work Environment:
* This position is onsite at 2210 Landmark Place, Manasquan NJ 08736
Pay and Benefits Disclosure:
The pay range for this role is $20.00 - $24.00 an hour. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
$20-24 hourly Auto-Apply 8d ago
Customer Relations Specialist
Seel
Customer service representative job in Mount Laurel, NJ
Job DescriptionSalary:
Under the direction of the Program Manager, the Customer Relations Specialist is responsible for delivering exceptional customerservice and maintaining positive customer relationships in a fast-paced call center or corporate support environment. This role serves as a frontline representative, resolving customer inquiries, concerns, and escalations while ensuring compliance with company policies and service standards.
DUTIES AND RESPONSIBILITIES
Handle inbound and outbound customer communications via phone, email, and chat
Resolve customer issues, complaints, and inquiries with professionalism, empathy, and efficiency
Accurately document customer interactions, resolutions, and follow-ups in the CRM system
Escalate complex or unresolved issues to leadership or appropriate internal departments
Partner with internal teams (Billing, Sales, Operations, and Management) to ensure timely resolution
Meet or exceed established performance metrics, including call quality, resolution time, and customer satisfaction scores
Identify recurring customer concerns and provide feedback to leadership for process improvement
Maintain knowledge of company products, services, policies, and procedures
Adhere to attendance, schedule adherence, and compliance requirements
Qualifications:
Valid drivers license preferred, with a good driving record / motor vehicle report
High school diploma or equivalent required; Associates or Bachelors degree preferred
Minimum of 2 years of customerservice or customer relations experience, preferably in a call center or corporate environment
Strong verbal and written communication skills
Ability to handle high call volume and difficult customer situations calmly and professionally
Proficiency with CRM systems and Microsoft Office
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Able to learn and work with new technology (e.g. handheld data devices)
Must be able to pass criminal background check and drug screening
MINIMUM REQUIREMENTS
Customer-focused mindset
Conflict resolution and problem-solving
Time management and adaptability
Professional judgment and discretion
Team collaboration
Ability to communicate effectively with team members, supervisors, and customers
$33k-54k yearly est. 4d ago
Customer Relations Specialist (CRS)
SMS Group of Companies 4.1
Customer service representative job in Mount Laurel, NJ
Job DescriptionCustomer Relations Specialist (CRS) is based in our current office in Mount Laurel, but this office is expected to move to Burlington, NJ in the spring. :Our company is a leading provider of specialized engineering and
environmental services, helping clients across various industries achieve their goals through
innovative solutions and exceptional customer support.
Job Summary: As a Customer Relations Specialist (CRS), you will be responsible for delivering
exceptional customerservice and support, serving as the primary point of contact for our valued
clients. Your role will involve handling inquiries, resolving issues, and fostering strong
relationships to ensure a positive customer experience. Customer Relation Specialist will provide quality and professional customerservice for our utility partner's customers. The Customer Relation Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customerservice experience.
Duties and Responsibilities
1. Inform customers of the Energy Efficiency program requirements and offerings
2. Verify customer eligibility
3. Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
4. Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
5. Meet the established weekly and monthly Key Performance Indicators (KPI's) for enrollments, scheduled appointments, and related program goals
6. Ensure that an excellent customerservice experience is consistently delivered with every customer
7. Identify, research, and resolve customer issues, and escalate unresolved issues as needed
8. Effectively and confidentially communicate with customers including written email correspondence
9. Accurately maintain, update, and secure all call center, customer contact, and data records
10. Monitor, record and report key program outcomes on a regular basis
11. Recommend process improvements
12. Perform related work as required
Key Responsibilities:
- Provide prompt and courteous responses to customer inquiries and concerns via phone, email,
and other communication channels
- Accurately document customer interactions and maintain detailed records in our customer
relationship management (CRM) system
- Collaborate with cross-functional teams to address customer needs and provide timely
resolutions
- Identify opportunities to enhance the customer experience and recommend process
improvements
- Participate in ongoing training and development to stay informed of industry trends and best
practices in customer relations
Minimum Requirements
- Minimum 2 years of experience as a Call Center Representative, Customer Relations Specialist,
or in a similar customer-facing role
- Excellent communication and interpersonal skills, with the ability to effectively interact with
customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to identify and resolve customer issues
- Proficiency in using customer relationship management (CRM) software and other relevant
technology
- Demonstrated commitment to providing exceptional customerservice and a positive customer
experience
· High school diploma or equivalent
· Highly organized and excellent time management skills
· Accurate typing and data entry skills
· Proficiency in MS Office applications such as Outlook, Word -
· Intermediate to Advanced skills in MS Excel
Ability to handle challenging customer situations with poise and professionalism
· Able to meet pre-employment requirements for background check and drug testing.
Knowledge of the energy efficiency industry helpful
Working Conditions:
This is an office-based role with minimal physical demands. The work environment is
comfortable and well-equipped, and the schedule is primarily Monday through Friday, with
occasional flexibility as needed to support our clients.
Compensation and Benefits:
The target pay rate for this position is $20 per hour. We offer a comprehensive benefits package,
including health insurance, retirement savings plans, paid time off, and opportunities for
professional development.
Equal Opportunity Employer
Our company is an equal opportunity employer, committed to creating a diverse and inclusive
work environment. We welcome applicants from all backgrounds and do not discriminate on the
basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any
another protected characteristic.
$20 hourly 8d ago
Call Center Representative
Transtar Industries Inc.
Customer service representative job in Trenton, NJ
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired?
How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group is on a mission to
simplify complex vehicle repair to keep the world moving
.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded:
Commitment
,
Humility
,
Optimism
,
Integrity
, and
Respect
.
A career with NGM offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
We are looking for a motivated and customer-oriented Call Center Representative to join our team in the automotive aftermarket industry. The Counter Sales Representative will be responsible for providing excellent customerservice, assisting customers with their automotive parts needs, and driving sales at our counter. This role requires strong product knowledge, sales skills, and a passion for automobiles.
RESPONSIBILITIES:
Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
Fills parts orders from stock.
Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
Meet Monthly, Quarterly & Annual sales goal.
Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
Participates in annual physical inventory.
Assists Branch Manager with maintaining lost sales tracking program.
Keeps work area clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
Stays informed of new products and product updates.
Performs other duties as assigned.
KEY QUALIFICATIONS:
High school diploma or equivalent;
3+ years of experience in automotive aftermarket inside/counter sales
Proficiency in computer systems and experience with point-of-sale systems
PREFERRED QUALIFICATIONS:
Associate's or bachelor's degree preferred.
Familiarity with automotive parts catalogs and inventory management systems is a plus.
SKILLS & ABILITIES:
Experience using automotive aftermarket parts cataloging
Automotive aftermarket parts knowledge
Ability to multi-task, work under pressure
Relationship building
Experience using web based order portals
Strong customerservice philosophy
Proven track record of meeting counter sales targets
Proficiency in POS order punch out platforms
WORK ENVIRONMENT:
The work environment for a Call Center Representative in the automotive aftermarket industry is typically fast-paced and dynamic. You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets. The setting may involve exposure to various automotive parts, equipment, and tools. Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise. Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.
PHYSICAL DEMANDS:
Stand for extended periods.
Lift and carry automotive parts or equipment weighing up to 50 pounds.
Bend, stoop, reach, and handle merchandise.
Use manual dexterity to operate cash registers, computers, and handheld devices.
Communicate effectively with customers and colleagues verbally and in writing.
TRAVEL REQUIREMENTS:
No travel required.
$28k-37k yearly est. Auto-Apply 15d ago
Call Center Rep
Prism Vision Group
Customer service representative job in Pennington, NJ
RESPONSIBILITIES:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team:
Competitive Compensation - Base salary, performance bonuses, and regular reviews.
Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program.
Retirement Planning - 401(k) with company match.
Generous Time Off - Paid vacation, sick leave, and company holidays.
Learning & Development -career growth programs.
Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.
$28k-37k yearly est. 50d ago
Call Center Representative- HVAC, Plumbing & Electrical
McHales
Customer service representative job in Levittown, PA
NOW HIRING! Full Time CustomerServiceRepresentative- HVAC, Plumbing & Electrical Why Choose McHales?
Incentive-packed pay structure
Generous Paid Time Off (yes, we want you to have a life)
Full Comprehensive health benefits
We prioritize Family Dynamics and champion Work-Life Harmony
About Us:
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet's eye.) We've grown into one of Bucks County's top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.
You've seen our trucks, maybe seen us on Facebook-now, you've got the chance to
join
the team!
We're on the hunt for a Self-Motivated CustomerService Rockstar to join our Call Center team. You'll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled-with a smile.
What You'll Be Doing:
Turning inbound calls into booked appointments.
Utilizing call scripts-
with
personality.
Address concerns with confidence and care.
Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons-helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
Creating genuine connections and winning loyal customers for life.
Participating in training sessions to sharpen your skills.
Keeping customer records up-to-date and organized.
Success Traits:
2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
Tech savvy, quick on the keyboard, and phone friendly
Dependable, and can work well under pressure- even when the summer heat starts flipping personality switches in people!
Friendly, upbeat communicator- both written and spoken
CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday's from 8am-12pm on a monthly rotation. (But is still subject to change)
What We Provide:
Hourly pay + performance-based incentives to keep you motivated! Top performers here don't just do well here- they're Bucks County royalty.
Medical, 401K match, paid holidays, & birthday celebrations
A fun, family-oriented workplace that feels like home
Coworkers who turn into lifelong friends
A place where your voice matters, and growth is appreciated
Come for the job, stay for the people and thrive in the career!
Apply today and let's connect! We can't wait to meet you- cape, coffee, and all!
If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.
Please submit a copy of your resume for consideration.
$26k-35k yearly est. Auto-Apply 26d ago
Call Center Representative
Central Jersey Medical Center 4.4
Customer service representative job in Perth Amboy, NJ
At CJMC, we rely on knowledgeable professionals to interact with our patients who have questions or concerns regarding their medical care. Call Center Representative is responsible for providing effective customerservice to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients. All employees of CJMC are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customerservice in a professional and courteous manner.
Location is for Perth Amboy.
Responsibilities
Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
Knowledgeable of scheduling practices and policies of several departments across the medical center.
Re-scheduling patient appointments as required via telephone calls and written notifications to patients.
Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
Taking clear and accurate messages on behalf of other departments.
Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
Faxing medical records to facilities authorized to receive patient information.
Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Inform callers of CJMC policies: timely arrival, bringing appropriate documentation to their appointment (insurance card, photo ID, discharge documents, forms), and cancellation/no show policy.
Other duties as assigned.
Qualifications
High school degree or equivalent required
Bilingual Spanish Speaker is required
Experience working in a call center or customer-support role or medical office preferred
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Basic use of Microsoft Office Outlook, Word and Excel
Minimum typing speed of 38-40 words per minute
Physical Demands
Extended periods of sitting and typing are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform a range of physical activities that are essential to the core work functions outlined in this document.
We are an Equal Opportunity Employer
We provide a great work environment with great benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Please apply directly at: ***********************************************************
$28k-35k yearly est. Auto-Apply 15d ago
Treasury Management Client Onboarding Specialist III
Provident Bank 4.7
Customer service representative job in Iselin, NJ
As a Treasury Management Client Onboarding Specialist III at Provident Bank, you will coordinate the implementation of treasury management services. Your primary responsibilities include, supporting the sales process, coordinating the implementation and set up of Treasury Management Products and Services and providing ongoing helpdesk support to cash management clients via phone and email requests. This position will provide direct assistance to the Department or Sector Manager and may be called upon to train staff, support sales officers and act in a supervisory capacity in the absence of the Department or Sector Manager.
KEY RESPONSIBILITIES:
Coordinates the implementation of treasury management services
Ensures all documentation and setup parameters, including testing are completed accurately and timely.
Reviews and archives of all client documentation in conjunction with all associated supporting documentation as necessary.
Completes client walk through and training process for product/service implementation.
Filters sales referrals fielded to Treasury Management Sales officers from telephone calls received and email inquiries. Acts as a liaison with Treasury Management Operations to finalize documentation and setup processes.
Handles phone inquiries in a helpdesk environment in conjunction with monitoring the queues and logging call activities.
Monitors incoming inquiries from clients and branches
Monitors existing ACH Guidance lines maturities, provides information needed for and completing annual reviews for borrowers and non-borrowers.
Monitors upcoming maturities along with facilitating the renewal with all parties to ensure timely processing.
Prepares ACH documentation for the recommendation of ACH Guidance line approvals or renewals as necessary. Maintains all records to comply with policies and procedures.
Completes ACH Annual reviews for borrowers and non-borrowers.
Examines and monitors RDC client activities and risk ratings and makes recommendations
Reviews RDC processing exceptions including deposit limits review.
Resolves Cash Management issues with Treasury Management Operations and third-party vendors to resolve customer issues relating to products/services.
MINIMUM QUALIFICATIONS:
High School Diploma or GED required.
Minimum of 5 years related experience.
Ability to work in a fast-paced environment,
Knowledge of applicable banking and privacy laws and regulations and policies.
Possess excellent oral and written communications skills.
Ability to prioritize multiple responsibilities and complete them on time.
Ability to work in a team environment to instruct peers and assume a leadership role.
Computer literacy with PC and windows programs.
Ability to perform detailed mathematic operations with the use of a calculator.
Ability to work a flexible schedule to accommodate support hours at the helpdesk.
Ability to define problems, collects data, establish facts and draw valid conclusions.
Ability to interpret a variety of instruction, communicate them to others and establish controls to monitor and evaluate the application of these instructions.
Ability to shift attention quickly and accurately from one matter to another.
PREFERRED QUALIFICATIONS:
Associate or bachelor's degree
Prior supervisory or team leader responsibilities.
WORKING CONDITIONS:
Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.
Prolonged sitting
Lifting from 5 to 10 lbs. (printer paper, storage boxes)
Occasional bending or overhead lifting (storing files or boxes)
The hazards are mainly those present in a normal office setting
This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details:
$29.59 - $36.97 hourly
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
#LI-Hybrid
$29.6-37 hourly 53d ago
Client Specialist
Guardian Asset Management
Customer service representative job in Langhorne, PA
Job Title: Client Specialist
Department: Operations
FLSA Status: Non-Exempt
The Client Specialist will be responsible for assisting in the overseeing of a specified work contract and portfolio. This specialist will assist in identifying and addressing all loan-level issues, questions, or escalations by other departments or externally. The Client specialist will handle client-specific projects and requirements and will assist in addressing client compliance issues and client inquiries and communications for the company and will help assist with maintaining all client standards.
Essential Functions & Responsibilities:
• Assist in ensuring all client correspondences (including phone calls and emails) are responded to timely and effectively.
• Track all correspondences, and ensure updates are given that convey that the root of the associated.
problem is re-mediated in a timely fashion (address the who, what, when, how, and why of the question that
is being asked).
• Aide in ensuring all assigned client update sheets are detailed, accurate, substantiated and client friendly.
• Assist supervisor is identifying possible escalations in order to diffuse and resolve without delay.
• Convey all assigned reporting information to clients timely, including client portal tasking assignments,
other associated duties.
• Assist Supervisor in maintaining the client relationship and contract health.
• Assist is addressing non-compliance issues with supervisor or other departments whenever they arise.
• Assist Supervisor in Coordinating and handle all loan-level contact calls with client whenever possible.
• Assist supervisor is monitoring Client escalations, Client requests and Client tasking and Client status bid orders as needed.
• Participate in and contribute to management-level client calls wherever possible.
• Communicate with other departments clearly and effectively as to ensure the clients directive is clear to other departments.
• Address client communications and inquires independently in order to assist other departments with focusing on their directive of completion of work assignment.
• Address complains and administrative duties as assigned in order to resolve client inquiries or concerns or provide clarity and additional detail to the client whenever warranted or possible.
• Other duties as assigned.
$41k-73k yearly est. 8d ago
Client Specialist
Knitwell Group
Customer service representative job in Shrewsbury, NJ
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00084 Shrewsbury NJ-Shrewsbury,NJ 07702Position Type:Regular/Part time
Pay Range:
$16.42 - $20.55 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$16.4-20.6 hourly Auto-Apply 7d ago
Reservation Agent
Premiere #1 Limousine Service
Customer service representative job in Middletown, PA
For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you!
It is the primary responsibility of the Reservations Agent to provide exceptional customerservice to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures.
DUTIES
Phone Call Management
Quick and Accurate Reservations Entry
Providing Excellent CustomerService to all Clients
Providing Dispatch Support
Upselling Packages and VIP Services
Trip Management and Administration
QUALIFICATIONS
Knowledge of local area and routes strongly preferred
Excellent attention to detail required
Excellent customerservice skills required
40 WPM typing skills required
Education: High School Diploma or equivalent required
Experience: 1-3 years related experience preferred
Certification/Licensure: N/A
Software/Hardware: An understanding of MS Office Applications
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Six Flags Great Adventure 4.1
Customer service representative job in Jackson, NJ
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Responsibilities:
Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
Answer guest questions and give proper guidance when necessary.
Offer appropriate compensation based on the guest's concern.
Promote the park with the utmost enthusiasm and pride while interacting with Guests.
Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
Ensure that imagine, cleanliness, and courtesy standard requirements are met.
Develop a positive relationship with all in-park departments.
Qualifications:
Must be at least 16 years old.
Must have an outgoing personality with a willingness to approach and actively engage guests.
Must possess knowledge of computers and adapt to changes within computer software applications.
Must possess an organized approach to work with the ability to multi-task.
Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
Must be able to work efficiently in a fast-paced and ever-changing environment.
Must be able to quickly adapt to and enforce changing policies and procedures.
Must be willing to assist in other aspects of the department when requested.
Must be comfortable assisting and issuing attraction access passes to guests with disabilities.
$23k-31k yearly est. Auto-Apply 2d ago
Customs Trade Compliance Expert
Genscript/Probio
Customer service representative job in Piscataway, NJ
About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology. About ProBio ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing.
Job Title: Customs Trade Compliance Expert
This position is based fully onsite in Piscataway, NJ. The salary range is approximately $85,000 - $105,000 based on experience.
Responsibilities:
Ensure adherence to all applicable import/export and PGA requirement and regulations, including CFR, HTSUS, U.S. Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and other international trade laws.
Act as the primary point of contact for customs clearance processes.
File entries through the Automated Broker Interface (ABI) in compliance with CBP regulations.
Supervise classification processes for Harmonized Tariff Schedule (HTS), Schedule B, ECCN, and Harmonized System Codes (HSC) to ensure compliant imports/exports and maximize duty savings.
Establish and lead Duty Drawback Program.
Apply and maintain company Import and Export Licenses and Permits.
Interpret import/export regulations, rulings, and trade documentation.
Conduct compliance audits to ensure full regulatory compliant with accurate filings and duties, and lead corrective action plans resulting from audits and compliance issues.
Coordinate release and delivery of shipments with customs, freight forwarders, carriers, and warehouses.
Address any customs-related issues such as holds, inspections, and compliance reviews.
Maintain required documentation for audit readiness and CBP recordkeeping requirements (19 CFR).
Collaborate with internal and external teams to provide customs guidance and operational support.
Stay current with regulatory changes from CBP and Partner Government Agencies (PGA) such as FDA, USDA, EPA, FWS, CDC and more.
Train and support team members in customs procedures, filing practices, and import/export compliance.
Stay updated on changes to import/export laws and regulations in countries where the company operates.
Identify and address risks related to trade compliance, including restricted-party transactions and violations of trade law.
Investigate and report trade compliance incidents, and implement corrective actions.
Requirements:
U.S. Customs Broker License or CCS or CES certified with Duty Drawback program setup experience
Minimum 5+ years of experience in trade compliance with special focus in duty drawback
Solid knowledge of Import/Export Regulations and Product Classification.
Proven expertise in U.S. import/export procedures and regulatory environments.
Strong working knowledge of ACE, ABI systems, and classification tools.
Excellent attention to detail, accuracy, and time management.
Ability to communicate professionally with clients, vendors, and government agencies.
Proficiency in MS Office Suite and customs brokerage software (e.g., Mercury/ITS, CargoWise, Descartes, etc.).
Preferred Qualifications:
Ability and success tracking records of establishing and maintaining a successful Duty Drawback program
Experience of filing import entries using ABI-approved vendor portal.
Background in customs audits or post-entry corrections (e.g., PSC, protests).
#LI-EB1
#GS
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
$85k-105k yearly Auto-Apply 14d ago
Customer Relations Specialist (CRS)
SMS Group of Companies 4.1
Customer service representative job in Mount Laurel, NJ
is based in our current office in Mount Laurel, but this office is expected to move to Burlington, NJ in the spring. :Our company is a leading provider of specialized engineering and environmental services, helping clients across various industries achieve their goals through
innovative solutions and exceptional customer support.
Job Summary: As a Customer Relations Specialist (CRS), you will be responsible for delivering
exceptional customerservice and support, serving as the primary point of contact for our valued
clients. Your role will involve handling inquiries, resolving issues, and fostering strong
relationships to ensure a positive customer experience. Customer Relation Specialist will provide quality and professional customerservice for our utility partner's customers. The Customer Relation Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customerservice experience.
Duties and Responsibilities
1. Inform customers of the Energy Efficiency program requirements and offerings
2. Verify customer eligibility
3. Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
4. Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
5. Meet the established weekly and monthly Key Performance Indicators (KPI's) for enrollments, scheduled appointments, and related program goals
6. Ensure that an excellent customerservice experience is consistently delivered with every customer
7. Identify, research, and resolve customer issues, and escalate unresolved issues as needed
8. Effectively and confidentially communicate with customers including written email correspondence
9. Accurately maintain, update, and secure all call center, customer contact, and data records
10. Monitor, record and report key program outcomes on a regular basis
11. Recommend process improvements
12. Perform related work as required
Key Responsibilities:
- Provide prompt and courteous responses to customer inquiries and concerns via phone, email,
and other communication channels
- Accurately document customer interactions and maintain detailed records in our customer
relationship management (CRM) system
- Collaborate with cross-functional teams to address customer needs and provide timely
resolutions
- Identify opportunities to enhance the customer experience and recommend process
improvements
- Participate in ongoing training and development to stay informed of industry trends and best
practices in customer relations
Minimum Requirements
- Minimum 2 years of experience as a Call Center Representative, Customer Relations Specialist,
or in a similar customer-facing role
- Excellent communication and interpersonal skills, with the ability to effectively interact with
customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to identify and resolve customer issues
- Proficiency in using customer relationship management (CRM) software and other relevant
technology
- Demonstrated commitment to providing exceptional customerservice and a positive customer
experience
· High school diploma or equivalent
· Highly organized and excellent time management skills
· Accurate typing and data entry skills
· Proficiency in MS Office applications such as Outlook, Word -
· Intermediate to Advanced skills in MS Excel
Ability to handle challenging customer situations with poise and professionalism
· Able to meet pre-employment requirements for background check and drug testing.
Knowledge of the energy efficiency industry helpful
Working Conditions:
This is an office-based role with minimal physical demands. The work environment is
comfortable and well-equipped, and the schedule is primarily Monday through Friday, with
occasional flexibility as needed to support our clients.
Compensation and Benefits:
The target pay rate for this position is $20 per hour. We offer a comprehensive benefits package,
including health insurance, retirement savings plans, paid time off, and opportunities for
professional development.
Equal Opportunity Employer
Our company is an equal opportunity employer, committed to creating a diverse and inclusive
work environment. We welcome applicants from all backgrounds and do not discriminate on the
basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any
another protected characteristic.
$20 hourly 5d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Millstone, NJ?
The average customer service representative in Millstone, NJ earns between $26,000 and $43,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Millstone, NJ
$34,000
What are the biggest employers of Customer Service Representatives in Millstone, NJ?
The biggest employers of Customer Service Representatives in Millstone, NJ are: