Customer service representative jobs in Payson, UT

Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience. Position Overview: Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications. What You'll Do: Professionally handle inbound customer calls with a polite and clear communication style. Become a product expert by gaining a deep understanding of our quilting frames, machines, and software. Utilize your troubleshooting skills to diagnose and resolve customer issues effectively. Clearly communicate technical solutions to customers with varying levels of technical expertise. Document customer interactions and solutions accurately. What You'll Bring: A minimum of one year of experience in a customer service role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proficiency with Microsoft products. A comfort and willingness to learn new software applications. A positive attitude and a commitment to providing exceptional customer service. Why You'll Love Working Here: Great Work Environment: Join a friendly and supportive team. Competitive Pay: Starting at $18.00 per hour. Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program. Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.

Job Description What are the key priorities of a Customer Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk and identifies improvement opportunities WorkMax customers may be dealing with. Help customers be aware of software and training solutions to their challenges, provide new product/services information. Ultimately, raising customer retention and ensuring customers renew their annual/monthly software subscription. CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk, but more importantly love to listen and ultimately understand. Client Success Representatives have the ability to put themselves in customers' shoes and be an advocate for them when necessary. Problem-solving should come naturally to anyone in a customer facing position. They are confident at troubleshooting and naturally curious when lacking the correct information needed to resolve customer complaints. When a call has ended, the priority must be that the customer feels like they were both heard and understood by the Client Success Representative. Responsibilities Conduct outgoing calls to existing software/SaaS customers, improve relations with customers and help them realize the maximum value the WorkMax platform has to offer their organization. Generate new sales opportunities from existing WorkMax customers. Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate and complete information to team members by documenting key details within Salesforce CRM. Handle customer complaints - provide appropriate solutions and alternatives within specified time limits; follow up with customers to ensure resolutions are achieved. Communicate internally and externally with colleagues to provide resolution to common customer challenges. Requirements Previous SaaS software, sales or customer success experience with a software/tech company preferred. Demonstrate the ability to learn and advance in your technical ability. Strong communication skills. Become familiar with the WorkMax suite of products and solutions, speak accurately to these solutions with customers. Excellent phone communication and web presentation skills. Proactively communicate with customers and effectively manage time. Goal driven to meet customer retention Prefer experience with software/SaaS technology tools. (Salesforce CRM, Zoom, Microsoft Suite, along with other technology tools we use) Have CRM experience and update valuable customer data within the CRM (Salesforce)

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support! SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe! Responsibilities * Provide basic customer support and account maintenance via phone or email * Scope customers to determine their PCI Self Assessment Questionnaire type * Help customers navigate and understand the PCI Self Assessment Questionnaire Required Skills and Experience * Basic computer skills (i.e. typing, email, web browser) * Basic understanding of networks and network devices * Ability to troubleshoot account issues * Desire to learn and grow * Excellent written and oral communication skills * Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns Preferred Skills and Experience * Fluent in English and any of the following languages: * Portuguese * Chinese/Mandarin * Spanish * French/Quebecois * Part-time positions are available upon review * Familiar with PCI-DSS * Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux * Basic understanding of HTML

Job Description WhirlWind Software, driven by our passion for Creating Empowerment and helping businesses empower their teams and customers through our all-in-one solutions for two-step companies, is seeking a Customer Support Agent to work from our American Fork, UT office. We are an all in one Point of Sale software that makes running businesses easier. We have been providing software to 100+ clients for over two decades. We specialize in creating empowerment for our Team Members to be successful in their professional and personal lives. We empower Company Owners to have the information they need to make critical decisions to help improve their businesses, profitability and local communities. We empower their Employees to take care of their customers at their highest level. In addition to the knowledge that our system provides to empower people - we also have built into our software best practices that if users will follow will allow them to better serve their end customers with consistency. Are you wanting to help really build a company? Are you wanting to get in on the ground floor of something amazing?! Then this is the right place for you. We are planning to grow exponentially within the next few years. What It's Like to Work at WhirlWind? Well, let me tell you. We have an amazing culture where we work well with each other and our clients. We have great work / life balance, great compensation and benefits. You are not a number here - you are a valued part of Team with a mission! Our Core Values are essential components of the WhirlWind Culture. Our Core Values are Non-Negotiable, and are what we hire, reward and discipline by. At Whirlwind Software, we have values that we live by - not just in word - we really internalize and breathe these. So if you have these qualities, you'll fit right in here at our office. These values include: Integrity (We do what we say we are going to do, we walk the talk) Kindness (We treat everyone with respect and dignity, we are truly kind to everyone) Takes Ownership (We “own” our tasks, and issues that we need to resolve - we resolve them - not pass them off to others) Team Player (We work as a team to help each other and our clients - we focus on making sure everyone wins) Professional (We speak and act professionally, we follow and document processes so others can do the same) Client Focused (We put ourselves in the “shoes” of our clients, so we can see from their eyes what solutions they need, and we relentlessly work to provide those solutions) Driven (Forever better! We work to improve every day. We are not satisfied with the status quo!) Continuing to hold and live by these Core Values are essential to building and maintaining the WhirlWind Culture that is the DNA of who we are. We don't just post these on a wall and hope people have them. We focus on living these every day. As these values define who we are, they also determine how we work. We cannot emphasize enough how important it is for you to internalize these Core Values. What about you? You'll love coming to work every day if you get, want, and have the capacity to: Provide timely, accurate and friendly support to our Clients via phone and email. Troubleshoot issues and deliver clear, effective solutions while maintaining a calm, professional demeanor Accurately document interactions, resolutions, and steps taken in the support system. Escalate complex issues to internal teams when needed and collaborate to resolve them efficiently. Actively contribute to the team's overall ticket completion percentage each week You'll have success here if you value clear processes and feel qualified to do the following things: Quickly “shift gears” in moving from one Client's questions / issues to the next. Ask quality questions to quickly get to the “root” of the question or issue. Understand and follow both verbally and visually a Client's problem and be able to guide a Client to the solution in the most understandable way. As our world is constantly changing, we will work together to adjust these responsibilities to reflect the things we learn that will be most effective in evaluating and best supporting our clients. We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable to hit the following numbers each week: Responding to New Concerns and Creating Tickets within 30 minutes of receipt. Solving (and closing) 100% of tickets received during the day before the end of the day. As we learn what the most important things you will do that will help our Clients get answers to their questions, learn how to get the most out of our software, and solve their issues, we will adjust these measurables to reflect them. If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded . Where You'll Work WhirlWind's headquarters are located in American Fork, UT. We are currently looking for someone to come into the office. Now, we understand that working remotely is a big deal right now- so a hybrid schedule can be worked out. However, we value team collaboration and meetings. Work Hours We understand that you have a life outside of work, so we seldom work more than a common work day. Of course, there are occasions when things get busy and extra time has to be put in. However, we want to make sure we not only work hard, but smart as well, we are serious about our growth. Typically our employees work a 8-5 schedule, but these times can be flexible unless it negatively impacts our customers. Vacation Don't worry, we know that you're wondering what vacation time looks like here at our company, and we want you to take it. We offer full-time employees 15 days (PTO) off per year. And we mean it! We don't want you checking into the office. We want you to unplug and do something fun and life affirming! Benefits Maternity / Paternity Leave Family is important to us! We offer generous paid maternal / parental leave for all full - time employees. Six weeks paid maternity leave and 3 weeks paid paternity leave. Health We don't want our team members to be distracted with the worries of health care costs - so we cover 100% of the medical monthly premiums for you AND your family! And to help with deductibles we also offer an HSA that we match your contribution at up to $200 a month. We also have low cost vision and dental coverage options. Retirement Life isn't all about work! That is why we offer a 401K plan with company matching coming soon! Compensation No need to stress about salary discussions. The starting range for this position is $18 - $20 an hour, depending on experience. What other things should I know? We are flexible (we understand you have a life outside of work!), as long as coverage is coordinated, feel free to take time to attend a doctor's appointment, or be at your child's sporting event. We want you performing your best, so we'll provide you with the equipment you need to accomplish your job. How to Apply: If this sounds like what you've been looking for, click “Apply Now” and upload your resume. No need for a fancy cover letter, but we'd love a little information of why you would be a good fit for our company. We're excited to hear from you! E04JI802ricf408bna7

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Provo, UT As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

Job Description Do you have a keen eye for detail and a passion for sales? Then this opportunity is for you! Our growing teams are looking for enthusiastic Inbound Sales Representatives to join our growing sales team. This in office role plays a crucial role in managing the flow of hundreds of warm leads from prospective patients interested in dental implant treatment. The Inbound Sales Representative's main goal is to schedule and confirm attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly. Come Join our amazing team at Nuvia Dental Implants, where we provide dental implants to patients, literally changing their lives. We'd love to show you why our teams love working here! This Inbound Sales Representative comes with a $50k base annual salary plus commissions, and the opportunity would include eligibility for our full range of benefits and perks that include health, dental, and vision, parental leave, employer contributions to 401K and PTO, holiday pay, and more! Responsibilities: Live Company Core Values: Patient Obsessed, MVP Teamwork, Operational Excellence, and Eagerness to Invent The Inbound Sales Representative's main goal is to schedule and confirm the attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly Handle a high volume of inbound lead forms daily, ensuring timely follow-up to generate productive conversations with prospective patients Use persuasive, motivational skills to inspire patients to take the next step toward their dental health journey Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks Prioritize the patient's experience and ensure clear communication, empathy, and a helpful attitude throughout the process Qualifications: Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and/or In-person direct sales experience Basic tech literacy is required, and experience working with CRM systems is a plus Excellent written and verbal communication skills High confidence in yourself and Nuvia's services Proactive self-starter with the ability to work independently. Integrity and dedication to providing the best patient experience 40 hours a week. Monday - Friday with potential/optional Saturdays In-Office from 8 am to 5 pm in all time-zones; hours may need to be flexible at times

Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process. Position Functions Perform inbound and outbound calls with any applicable party Process ACH and credit card payments Manage lease payment schedules Data Entry when needed Coordinate with other departments to best meet the customer's needs Provide outstanding, caring customer support to all customers Compensation Starting pay ranges from $14-$16/hour, depending on qualifications and experience. Benefits Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience: A beautiful office located right off I-15 Wonderful opportunities for movement (because we're growing so fast!) Department snacks and treats Employee referral bonus program Casual dress code policy After 60 days you'll have access to: Medical insurance Dental plans Vision plans Supplemental insurance (long-term/short-term disability, life insurance, etc.) Health Savings Account (HSA) with Company Match Company paid holidays Paid time off (PTO) After 90 days, you will have access to: 401(k) plan Tuition reimbursement for STEM, Accounting, or Finance majors Daycare reimbursement Requirements Experience Preferred: 1 year of Customer Service in a Contact/Call Center Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply) Proficient with a 10 key Excellent phone etiquette and demonstrated customer service skills Reliable - great attendance & time management Type 40 WPM to 60 WPM preferred Computer savvy Team cooperation and coordination to reach department goals Basic mathematical knowledge of percentages and payment processes Ability to perform efficiently and friendly in a fast-paced environment Strong oral and written communication skills Effective listening skills with the ability to act on what is learned Scheduling Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month. COVID-19 Update: Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner. May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk. Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders. Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. Reconciles cash against daily charge and cash reports. Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes. Acts as a liaison between patients, guests, back office staff and providers. Assists patients with automated medical record access, as needed. Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required. Knowledge / Skills / Abilities Demonstrated potential ability to perform the essential functions of the job as outlined above. Ability to maintain a professional demeanor in stressful or difficult situations. Ability to provide care appropriate to the patient demographic served. Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. Ability to communicate with patients in a confidential, professional manner using tact and diplomacy. Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual. Demonstrated excellent communication, interpersonal, organizational and follow-through skills. Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment. Ability to work efficiently and independently. Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes. Ability to assimilate data from various sources. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Ability to navigate a facility with multiple providers and services. Qualifications QualificationsRequired One year of office experience, customer service experience, or the equivalency. Current, valid Utah driver's license at time of hire may be required in some areas. Qualifications (Preferred) Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

As a Customer Sales Representative, your primary responsibility is to ensure fabulous customer service at our gas island. You will promote and attempt to sell our various services, promotions, and discounts to customers while assisting them with fueling their vehicles. Primary Responsibilities: * Greet customers with a warm and welcoming attitude, ensuring a fabulous experience. * Proactively promote and attempt to sell car washes, detail services, and other promotional items. * Encourage customers to download our app and enroll in our loyalty program. * Assist customers with fueling their vehicles. * Process customer transactions for purchases in-store, including collecting payments, dispensing change, and issuing receipts. * Maintain cleanliness of the fuel island * Miscellaneous duties as assigned Benefits: * Fabulous advancement opportunities. * Enjoy a casual and fun workplace atmosphere. * Receive free employee car washes every pay period. * Access employee discounts on in-store products. * 401K, health, and dental benefits based on eligibility. * Earn paid time off based on eligibility. Job Requirements: * Ability to stand, walk, stoop, kneel, and crouch as needed during shifts. * Capable of lifting and moving up to 10 pounds regularly, with occasional heavier lifting. * Willingness to work outdoors in various weather conditions.

Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 401K Plan: Secure your financial future. Paid Time Off: Achieve work-life balance with PTO. Paid Holidays: Enjoy paid holidays throughout the year. Monthly Performance Bonuses: Rewarding your dedication and success. Compensation: $15-$18 per hour About the Role: Platinum Dental is seeking part-time Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments. Why Join Platinum Dental? Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. Ready to Join Our Team? If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. Apply Now! Requirements Key Responsibilities: Appointment Scheduling: Contact and schedule appointments for our patients. Customer Support: Answer incoming calls and assist patients with their concerns. Efficient Navigation: Navigate through multiple computer programs simultaneously. Skills and Qualifications: Computer Proficiency: Strong foundation in computer navigation skills. Communication Skills: Excellent verbal and written communication skills. Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. Organizational Skills: Exceptional organizational skills. Bilingual: Spanish preferred but not required. Salary Description $15-$18 per hour

Job Description We're looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role. Company Vision Statement To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry. Mission Statement To help our clients prepare for future financial hardship in the nicest way possible. Core Values Competitive - Never Settle Humble - Always learning Hungry - Never Satisfied Accountable - True Ownership Driven - Self-Motivated Leadership - Rise Above Teamwork - Share and Support Integrity - Doing Whats Right Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Onboarding customers by reviewing their new policy details Saving customers that want to cancel Fixing issues with customer applications Participate in training sessions to enhance product knowledge and improve sales techniques. Requirements Familiarity with collaboration tools and CRM software is a plus. Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently. A proactive approach to problem-solving with a focus on delivering results.

Identify and resolve the member needs while providing outstanding member service over the phone. This position requires cross selling credit union products and services that fit the member's needs. 1. Assumes responsibility for the effective and professional performance of member service functions. a. Actively and enthusiastically cross sells credit union products and services. b. Performs account maintenance and account changes as needed. c. Processes a variety of electronic funds transfers such as ACH, Wires, and Card Payments. d. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. e. Provides necessary tools for account use such as check orders, debit cards, credit cards, and access to online banking. f. Answers questions and solves problems for members by listening to concerns, collecting data, securing answers and reporting results to the inquiring party. g. Completes the account opening process as well as the account closure process. h. Identifies and resolves the member's needs while providing outstanding member service over the phone. i. Prevents fraud through proper member verification. j. Provides account services to members by receiving deposits and loan payments, issuing withdrawals, performing monetary transfers, and selling cashier's checks. k. Performs card maintenance and research through the Visa system. l. Processes member disputes. m. Stays current and complies with all UCCU policies/procedures including security protocol by participating in the employee certification program. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Resolves member requests and questions promptly and courteously. b. Keeps members informed of Credit Union products and services. c. Maintains and projects the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management. a. Completes required paperwork and records accurately and promptly. d. Attends meetings and trainings as required. 4. Assumes responsibility for related duties as required or assigned. a. Actively and professionally cross sells Credit Union products and services. b. Ensures that work area is clean, secure, and well maintained. c. Exudes caring and professional attitude in all interactions with members, prospective members and coworkers. PERFORMANCE MEASUREMENTS 1. Member services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 2. Good business relations exist with members. Member problems or questions are courteously and promptly resolved. 3. Good working relationships and coordination exist with area personnel and Management. Appropriate assistance is provided to area staff as needed. 4. Required reports and documentation are accurate, complete, and timely. 5. The Credit Union's professional reputation is maintained and conveyed. 6. Works a regular and predictable schedule. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Thorough knowledge of teller functions and credit union products, services, and policies. Understanding of member bookkeeping procedures. EXPERIENCE REQUIRED: Previous related experience is helpful. SKILLS/ABILITIES: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform very simple algebra. LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar. Ability to communicate distinctly with appropriate pauses emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Property Description Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. As a job applicant, joining the team at Snowpine Lodge means being part of a world-class property known for its breathtaking mountain views, unparalleled skiing, and exceptional service. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path. Snowpine Lodge is committed to creating a warm and welcoming work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a stunning alpine setting, where they can showcase their skills, immerse themselves in the mountain lifestyle, and create unforgettable experiences for guests. Joining the team at Snowpine Lodge presents a unique opportunity to be part of a renowned mountain resort that offers a truly memorable experience for both guests and team members alike. Overview $18 Hourly Saturdays and Sundays 9am-5:30pm Year-Round On-Site in Alta We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. What you will be doing Retention & Revenue Protection Save $65,000 in ARR per month through proactive engagement and retention strategies. Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

Job Description The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

Job DescriptionSalary: up to $16/HR (DOE), plus performance bonus up to $400 per pay period. Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support! SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe! Responsibilities Provide basic customer support and account maintenance via phone or email Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and understand the PCI Self Assessment Questionnaire Required Skills and Experience Basic computer skills (i.e. typing, email, web browser) Basic understanding of networks and network devices Ability to troubleshoot account issues Desire to learn and grow Excellent written and oral communication skills Ability to listen to, comprehend, empathize, and resolve customers needs and concerns Preferred Skills and Experience Fluent in English and any of the following languages: Portuguese Chinese/Mandarin Spanish French/Quebecois Part-time positions are available upon review Familiar with PCI-DSS Experience working in a Call Center Experience dealing in Customer Service Familiar with Linux Basic understanding of HTML

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Lehi, UT As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

Job DescriptionDescription: Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 401K Plan: Secure your financial future. Paid Time Off: Achieve work-life balance with PTO. Paid Holidays: Enjoy paid holidays throughout the year. Monthly Performance Bonuses: Rewarding your dedication and success. Compensation: $15-$18 per hour About the Role: Platinum Dental is seeking part-time Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments. Why Join Platinum Dental? Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. Ready to Join Our Team? If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. Apply Now! Requirements: Key Responsibilities: Appointment Scheduling: Contact and schedule appointments for our patients. Customer Support: Answer incoming calls and assist patients with their concerns. Efficient Navigation: Navigate through multiple computer programs simultaneously. Skills and Qualifications: Computer Proficiency: Strong foundation in computer navigation skills. Communication Skills: Excellent verbal and written communication skills. Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. Organizational Skills: Exceptional organizational skills. Bilingual: Spanish preferred but not required.