Customer service supervisor jobs in Carrollton, TX - 3,566 jobs
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Customer Service Team Lead
Solomonedwards 4.5
Customer service supervisor job in Carrollton, TX
SolomonEdwards is seeking a Customer Experience Team Lead with one of the top mortgage lenders in the country. This role oversees a team of Customer Experience Specialists within the Mortgage Fulfillment Division, with a strong focus on queue management, coaching, performance metrics (NPS/CSAT), and process improvement. You'd be responsible for driving service quality, operational efficiency, and cross-functional collaboration while ensuring compliance with mortgage regulations.
This is an in-person position in Carrollton, TX, working M-F, standard business hours (no nights, weekends).
A few highlights on the position:
Lead and coach a call center team focused on best-in-class customer experience. You will be managing up to ~8 employees at a time.
Own queue performance, scheduling adherence, and pipeline management
Analyze customer feedback and operational data to drive CX improvements
Partner cross-functionally to implement process and technology enhancements
Onsite role with strong long-term growth and stability
This is a contract-to-hire role that offers the following compensation:
Compensation (contract phase):
A pay rate of up $34/hr (dependent upon experience)
Compensation (once you become a permanent employee)
Up to $85k
Quarterly bonus of up to 33% of quarterly salary
Benefits:
Medical, dental, and vision insurance (BCBS Medical, Delta Dental, EyeMed Vision)
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Life insurance and short- and long-term disability coverage
Employee Assistance Program (EAP)
Paid time off including 11 holidays, 2-3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave
Tuition reimbursement
If you have call center management experience within mortgage or financial services and enjoy improving customer experience through data, coaching, and process optimization, I'd love to connect and share more details.
If you are interested, please apply and I will contact you to schedule an interview!
$85k yearly 3d ago
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Client Service Lead
Inrhythm
Customer service supervisor job in Dallas, TX
Who We Are
InRhythm's mission is to make a dent in the digital economy. Today, InRhythm is currently engaged by Fortune 50 enterprises and Startups to bring their next generation of digital products and platforms to market. We have helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. The projects we work on literally change the world. They change the way we live and work and think in a positive way.
An Inc. 5000 hall of fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row, we look forward to continuing to expand with thought leaders like you!
Our team of A+ thought leaders doesn't just join us for a job, they join us to do what they love. It's that passion that has helped us grow over 300% and consistently deliver on our commitment to helping our clients develop better, faster, and in rhythm.
How We Do It
We bring enterprises' most urgent, important products to market with high-velocity, high-quality and 10x impact. We enable innovative high-velocity cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. Our goal is to work on projects that create a $100 Billion digital economy of impact in our lifetimes!
People at InRhythm are entrepreneurs and innovators at heart, we value individuals who find new ways to overcome challenges. all while ensuring your career accelerates faster than it ever has before.
Why InRhythm
As a values-driven organization, we believe in strong-knit employee communities, and continuous advancement, encouraging learning and growth, respect the challenging of norms, and welcome thought-provoking ideas. Our teams learn from each other through comprehensive workshops, work on innovative team projects, and partner with thought leaders to help advance the industry we're most passionate about. Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy, "InRhythm” lives.
InRhythm offers a suite of great employee benefits, including comprehensive healthcare plans, skills training, wellness reimbursements, and free dinner on your birthday for you and your family. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you.
We're looking for a Client Service Lead
As a Client Service Lead at InRhythm, you serve as the primary liaison between our organization and our clients, ensuring successful project delivery, fostering positive client relationships, and driving overall client success. This role combines elements of site leadership and client success management to provide comprehensive support to our clients and internal teams.
Responsibilities:
Client Relationship Management:
Serve as the main point of contact for clients, building and maintaining strong relationships to understand their needs and objectives.
Collaborate with clients to define project requirements, deliverables, and success criteria, ensuring alignment with InRhythm's capabilities and resources.
Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance to help them achieve their business goals.
Project Oversight and Delivery:
Lead project planning, execution, and delivery, working closely with internal teams to ensure projects are completed on time, within scope, and to the client's satisfaction.
Monitor project progress, identify potential risks or issues, and proactively address them to mitigate impact on client relationships and project outcomes.
Serve as an escalation point for project-related issues, resolving conflicts, and facilitating resolutions to ensure project success.
Resource Management and Team Leadership:
Manage a team of Engagement and Program Managers, providing leadership, guidance, and support to ensure effective management of client engagements.
Coordinate resource allocation and utilization to optimize project delivery and meet client expectations.
Foster a collaborative and high-performance team culture, promoting professional development and growth opportunities for team members.
Sales Support and Business Development:
Collaborate with the sales and solution development teams to identify new business opportunities, participate in sales meetings, and contribute to proposal development.
Provide input on client requirements, market trends, and competitive insights to inform sales strategies and proposals.
Actively engage in business development activities, including networking events, industry conferences, and client meetings to expand InRhythm's client base and drive revenue growth.
Client Success and Satisfaction:
Monitor client satisfaction levels, gathering feedback and insights to continuously improve client experiences and strengthen relationships.
Develop and implement client success strategies, initiatives, and programs to enhance overall client satisfaction and retention.
Advocate for clients within InRhythm, ensuring their needs and expectations are met and exceeded across all interactions and touch points.
Qualifications:
Minimum 10+ years of experience in client-facing roles within the IT consulting or professional services industry.
Proven track record of successfully managing client relationships, delivering large programs with Agile Program/Project management, and driving business results and alignment based on roadmap and product vision
Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
Excellent communication, negotiation, and problem-solving abilities, with a customer-centric mindset.
Strategic thinker with a results-oriented approach and a passion for driving client success.
Bachelor's degree in business, management, engineering, or a related field; MBA or equivalent preferred.
$48k-104k yearly est. 3d ago
MEP Superintendent - Data Centers
Metric DCX
Customer service supervisor job in Dallas, TX
MEP Superintendent - Top 10 General Contractor
A leading Top-10 GC is hiring an MEP Superintendent to run large, complex $100M+ projects across the U.S. This role is the on-site leader responsible for field execution, safety, schedule, and trade coordination on high-visibility builds.
What You'll Do:
Lead all field operations on major ground-up projects ($100M-$500M+).
Direct and coordinate trade partners, foremen, and site teams.
Drive daily schedule, manpower planning, and logistics.
Enforce a zero-incident safety culture and impeccable quality standards.
Solve problems on the spot and keep projects moving efficiently.
Expertise in overseeing MEP scopes.
What You Bring:
10+ years' experience running large ground-up projects.
Proven success on $100M+ commercial or mission-critical builds.
Expert in field coordination, sequencing, and construction means & methods.
Strong leadership presence and communication skills.
Ability to travel and live on-site for extended project durations.
What's on Offer:
Lead flagship projects for a nationally recognized contractor.
Clear path toward a leadership position - Field Operations Executive / VP
Competitive salary and comprehensive benefits.
Industry-leading bonuses.
$54k-87k yearly est. 1d ago
Customer Experience Provider (Wylie, TX)
Right Restoration Partners
Customer service supervisor job in Wylie, TX
Customer Experience Provider
Compensation: $18.00 per hour plue Benefits
What makes Rescue Restoration a fantastic company to work for? When you join Rescue Restoration, you will be a part of a fast-growing organization that values having a healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Rescue Restoration is Dallas Fort Worth's most trusted expert in water, fire, and mold remediation. We specialize in providing a white glove service to our clients in need of assistance in these areas. If you like working with high performing, driven, passionate people in a supportive environment, then Rescue is the place for you!
ABOUT THIS ROLE:
Customer Experience Providers focus on building lifelong relationships through incredible experiences for customers. Successful CEPs demonstrate a genuine interest in how Rescue Restoration's services can help meet customers' home needs. Customer Experience Providers present options to customers to make their experience seamless and convenient.
WHAT YOU WILL DO:
Put customers at the center of everything you do
Earn the customers' trust
Create wins for the customer, the company, and the Customer Experience team
Possess strong character and values
Work effectively with the team
QUALIFICATIONS:
Excellent communication skills and active listening
Optimistic attitude and driven mindset
Working knowledge of Microsoft office suite
Strong troubleshooting and critical thinking skills
WHO YOU ARE:
Team player attitude, solid work ethic, willing to pitch in where needed
Uphold strong customerservice orientation with a demonstrated desire to exceed expectations
High performing individual with a talent to influence and lead
Ability to communicate with all levels of the organization and with external candidates
Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
Comfortable in a fast-paced environment and in dealing with ambiguity
Technically capable, excellent communicator, and a desire to improve processes
WHY YOU'LL LOVE WORKING HERE:
Health, Vision, and Dental insurance
401(k) program
Paid Holidays/Paid Time Off
Discounted Crossfit membership and Peleton bikes
Quarterly company family meetings & many other fun activities
$18 hourly 3d ago
Customer Service Account Manager II
Atkore 4.3
Customer service supervisor job in Fort Worth, TX
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
We are currently looking for a CustomerService Account Manager II to be based out of our Fort Worth, TX facility. Reporting to the CustomerService Manager, this person will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore.
What you'll do:
Handle all aspects of customerservice, including entering, tracking, and invoicing orders and releasing material for shipment.
Heavy communication (via email and telephone) with sales agents to handle all orders, inquiries, and follow up in a prompt and professional manner
Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
Manage Regional Territory and agent standard processes to improve the customer experience.
Manage and report out on relevant KPIs related to your territory.
Review traffic reports for their territory
Assist Manager with Month End Closing
Assist with Desk Coverage
What you'll bring:
5+ years of experience in a sales or customer facing role.
1+ years of customerservice experience in the lean manufacturing space
Experience working directly with CRM software required.
Experience in lean manufacturing or business system-based company is preferred.
High School diploma or equivalent certificate required. Bachelor's degree preferred.
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with JD Edwards and Salesforce.com is a plus.
Excellent oral and written communication skills
Ability to work independently and/or with little supervision in a team environment.
Proven ability to build strong relationships with customers.
Strong problem-solving skills
Within 3 months, you'll:
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Participate in a Kaizen with a cross functional team to drive process improvement.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months, you'll:
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
Within 12 months, you'll:
Manage multiple territories within a region while minimizing freight expenditures.
Drive innovation within your role by streamlining processes to drive efficiencies in customerservice.
Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.
Atkore is a five-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $44,480 - $61,160. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
$44.5k-61.2k yearly 3d ago
Customer Service Manager
L&S Mechanical 4.0
Customer service supervisor job in Richardson, TX
CustomerService Manager - HVAC, Plumbing, Electrical (Warranty & Service)
We are seeking a highly motivated and experienced CustomerService Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customerservice operations, improving customer satisfaction, and ensuring efficient communication between departments.
General Responsibilities
CustomerService Leadership:
Lead and manage the customerservice team, ensuring high-quality support across all trade divisions.
Develop and implement customerservice policies, procedures, and best practices.
Train and mentor customerservice representatives to enhance service delivery.
Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction.
Operations & Process Improvement:
Coordinate with sales, logistics, and technical teams to provide seamless customer support.
Identify and implement process improvements to enhance efficiency and reduce response time.
Utilize CRM systems and other tools to track customer interactions and service metrics.
Ensure compliance with company policies, industry regulations, and trade-specific requirements.
Customer Relations & Satisfaction:
Act as the main point of contact for escalated customer issues and work to resolve them effectively.
Develop customer retention strategies and gather feedback for continuous service improvement.
Analyze customer trends and provide insights to management for business growth opportunities.
Reporting & Performance Management:
Monitor key performance indicators (KPIs) related to customerservice, response time, and satisfaction levels.
Generate reports and provide recommendations to improve service standards.
Conduct periodic performance evaluations of the customerservice team.
Qualifications
Bachelor's degree in Business Administration, CustomerService, or a related field (preferred) or combination of experience and education.
Minimum of 5 years of customerservice experience, with at least 2 years in a managerial role.
Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Proficiency in CRM software, Microsoft Office Suite, and customerservice platforms.
Ability to manage multiple priorities in a fast-paced environment.
$42k-72k yearly est. 4d ago
Customer Success Specialist
Net2Source (N2S
Customer service supervisor job in Plano, TX
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Onsite from Plano,TX
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with O&G or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$30k-55k yearly est. 3d ago
Senior Team Manager - Participant Education Delivery- (Westlake/Austin, TX)
Charles Schwab 4.8
Customer service supervisor job in Roanoke, TX
Regular
Your opportunity
In addition to a base salary, this role is also eligible for bonus or incentive opportunities.
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Workplace Services (WS) is a growing enterprise at Charles Schwab. The Workplace Branch supports the WS enterprise in unlocking growth across their three primary business lines: Retirement Plan Services, Stock Plan Services, and Designated Brokerage Services. The Participant Education Delivery team is experienced at delivering financial education to groups and individuals, having mastered the art of engaging audiences, whether in-person or virtual, with an emphasis on inspiring positive action. The team drives top-line growth by helping participants engage with their workplace benefits while bridging them to solutions across Schwab in our "Seeing through clients' eyes approach".
What you are good at:
As a seasoned professional in the Financial Services industry, your leadership experience is built on a foundation of coaching and development, with an emphasis on accountability for driving results.
Fostering a culture of growth - Leading by example, you're a growth-oriented leader with a focus on personal/professional development, championing new ideas for yourself and your team.
Building collaborative relationships - You naturally build and foster relationships with other department leaders, your team, and internal business partners. Internal partners include WFS Client Service teams, Marketing, Workplace Retail Extension (and other Workplace and Centralized Solutions teams) and the Branch Network.
Developing others - We are seeking an individual with strong financial services experience (Retirement/Financial planning, ERISA regulations & workplace benefit offerings and an understanding of Schwab's retail offer) to develop, coach, and lead a team of investment professionals who are the face of Schwab to our corporate clients and their employees.
Managing change - The Senior Team Manager will actively seek opportunities to evolve our service model for greater business impact, while developing strategies and communicating expectations to drive necessary change.
What you have
We place a premium on leaders with a coaching and growth-oriented mindset that are able to drive strong results. Essential skills/experiences include:
Demonstrated success leading client facing teams in Qualified Retirement Plans, Financial Services, or similar.
Experience with remote teams preferred
Superior coaching mentality with emphasis on mentoring, training, and performance management
Strong strategic communication skills, able to influence partners and stakeholders
Proven relationship building skills - ability to develop internal and external partnerships and successfully collaborate on projects
Strong organization and time management skills with proven ability to prioritize
High achievement orientation, measures success through quantitative and qualitative results
Bachelor's degree required; Master's Degree (or equivalent business experience) preferred
Active and valid FINRA Series 7, 66 and 9/10 (May consider 120-day COE for 9/10)
10+ years Financial Services industry experience; ideally with 6+ years specific Retirement Plan
Preferred Requirements:
CFP or other industry designations highly desired
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
$104k-132k yearly est. 3d ago
Assistant Manager Royal Service (Front Office / Operator / Switchboard)
Accorhotel
Customer service supervisor job in Dallas, TX
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.
Job Description
Lead, supervise, train, schedule, and evaluate Royal Service Agents, ensuring that all procedures are performed to the hotel's standards. Perform the daily responsibilities of a Royal Service Agent and assist where necessary to ensure optimum service to guests, visitors and all departments.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of:
scheduled daily activities.
in-house groups.
hours of operation of each outlet.
features and services provided by the hotel.
Evaluate the staffing requirements and prepare work schedules weekly.
Ensure that the switchboard is attended at all times and that sufficient staffing is present to meet the daily business demands.
Document any late or absent colleagues; maintain accurate and current colleague records.
Schedule and assign staff breaks.
Communicate anticipated business demands daily with each colleague (arrivals/departures, group functions, guest requests, etc.).
Ensure staff's knowledge of hotel services, features and amenities.
Oversee order-taking process for In-Room Dining
Assign specific tasks as they arise to the Royal Service staff.
Monitor and ensure that Telecommunication staff perform their job functions to the hotel's expected level of service.
Review the accuracy of all guest request logs and Telecommunication Agents' worksheets.
Monitor busy lines; check back with caller on hold to update status and offer to take a message.
Accept, record and deliver wake-up calls.
Provide callers with accurate information on hotel facilities and services.
Process billing requests as needed
Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
Assist in emergency situations as central communication center for hotel.
Monitor telephone system problems, maintain log of such and coordinate corrections with the telephone company representative.
Coordinate emergency procedures as specified in hotel emergency manual.
Prepare and submit weekly payroll records.
Attend designated meetings
Other duties as assigned
Qualifications
College graduate or equivalent vocational training certificate.
2-years experience in supervisory role
Previous guest relations experience and/or operator experience required
Previous experience with Opera Cloud and POS Silverware preferred
Fluency in English both verbal and non-verbal.
Ability to suggestively sell.
Ability to input and access information in the property management system/computers.
Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgement.
follow directions thoroughly.
understand guest's service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Additional Information
What's in it for you:
Complimentary Shift Meal
Paid time off
Health Benefits and 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities
$31k-51k yearly est. 8d ago
Customer Service Manager
Southwest Accessory Group
Customer service supervisor job in Haltom City, TX
Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.
We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.
We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity.
Benefits
Day Shift (No Overnights)
Paid Holidays
401(k) Plan w/ match
Full benefit package including medical, dental, vision, life, disability and supplemental plans.
PTO & Sick Time
Position Summary:
The CustomerService Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi-time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction.
Key Responsibilities:
Oversee daily operations of a multi-time zone call center supporting customers, dealers, and internal teams.
Lead, coach, and develop a team of customerservice and inside sales representatives to meet performance metrics, quality standards, and response time goals.
Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones.
Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries.
Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently.
Analyze service trends, identify operational gaps, and implement process improvements.
Create and maintain customerservice SOPs, scripts, and training materials.
Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards.
Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement.
Ensure compliance with company policies, customer requirements, and industry best practices.
Recruit, hire, and train new team members as needed.
Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction.
Qualifications
3-5+ years of customerservice leadership experience, preferably in a distribution, logistics, or automotive accessories environment.
Proven experience managing a multi-time zone call center.
Strong background in coaching, performance management, and staff development.
Excellent communication, problem-solving, and conflict-resolution skills.
Strong ability to analyze metrics and optimize operations.
Experience with Five 9 CRM, call center systems, and order/logistics platforms.
Ability to work in a fast-paced environment and manage competing priorities.
High level of professionalism and customer-oriented mindset.
Automotive, aftermarket parts, or distribution industry experience.
Knowledge of ecommerce order flow, RMA processes, and warehouse operations.
Ability to lead cross-functional initiatives and improve operational efficiency.
Bilingual (English/Spanish) a plus.
NetSuite experience a bonus.
$38k-70k yearly est. 4d ago
Customer Resource Associate
Navco 3.8
Customer service supervisor job in Waxahachie, TX
Who We Are:
Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.
Position Summary:
The Customer Resource Associate is responsible for maintaining and strengthening customer relationships that promote retention, satisfaction, and long-term loyalty. This role serves as the first point of contact for customers and plays a critical role in coordinating service requests, communicating service level expectations, and ensuring customer needs are addressed accurately and efficiently. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset.
Essential Duties and Responsibilities:
Serve as the first impression of NAVCO to customers by delivering professional, courteous, and responsive service.
Maintain customer satisfaction by enforcing quality and customerservice standards and resolving service-related issues.
Monitor the processing, scheduling, and completion of NAVCO service requests.
Ensure Service Level Agreements (SLAs) are clearly communicated to field service technicians and subcontractors.
Coordinate and oversee ordering of parts and materials required for service request completion.
Accurately receive and document service requests from customers and relay details to field service teams in a timely manner.
Analyze service trends, identify recurring issues, and recommend process or system improvements.
Maintain accurate records and documentation related to customerservice activity.
Perform additional duties as assigned to support customerservice and business objectives.
*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.
Qualifications:
High School Diploma or equivalent required.
Strong attention to detail with proficiency in Microsoft Excel and Word.
Excellent verbal, written, and phone communication skills with professional phone etiquette.
Ability to read, interpret, and follow instructions, correspondence, and operating procedures.
Strong organizational and time-management skills.
Ability to work independently while collaborating effectively with internal teams.
High level of professionalism, integrity, and accountability.
Ability to apply common sense reasoning to solve problems involving multiple variables.
Customer satisfaction and retention levels
Timely and accurate processing of service requests
Adherence to SLAs and service quality standards
Effective communication with customers and internal teams
Consistent demonstration of NAVCO's core values: teamwork, integrity, responsibility, respect, honesty, and quality
Company Benefits & Perks:
ESOP - Employee Stock Ownership Program
401(k) Retirement Plan
HSA/PPO health plans, dental, vision, and supplemental life insurance
Annual Profit-Sharing Bonus
Paid Sick & Mental Health Leave: 5 days annually
Vacation Days based on years of service
1 year to end of 4 years: 8 days
5+ years: 13 days
Recognition and Rewards Program - Assembly
Social Responsibility Day (1 paid workday annually to volunteer)
10 Paid Holidays
Personal Floating Holiday (8 hours annually)
Magellan Employee Assistance Program
AAP / EEO Statement:
NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.
$29k-41k yearly est. 3d ago
Customs Specialist
ALS Recruiting Ltd.
Customer service supervisor job in Dallas, TX
Job Title: Customs Specialist
About the Role
We are seeking a detail-oriented and experienced Customs Specialist to join our growing team. In this role, you will be responsible for preparing and filing customs entries, ensuring compliance with U.S. Customs and Border Protection (CBP) regulations, and supporting our clients with accurate, timely documentation for import shipments. The ideal candidate is proactive, knowledgeable in customs regulations, and thrives in a fast-paced logistics environment.
Key Responsibilities
Prepare and submit accurate customs entries (including ISF, ABI, FDA, USDA, etc.)
Review commercial documents for compliance with U.S. customs laws
Classify products using the Harmonized Tariff Schedule (HTS)
Communicate with CBP, carriers, freight forwarders, and clients as needed
Track and monitor the clearance process to ensure timely release of cargo
Maintain up-to-date knowledge on customs regulations, duty rates, and trade compliance
Resolve customs holds, exams, and discrepancies
Provide exceptional customerservice to internal teams and external clients
Qualifications
3+ years of experience as a Customs Entry Writer (or similar customs compliance role)
Strong understanding of U.S. import regulations and customs documentation
Experience with ACE/ABI systems
Knowledge of HTS classification and PGA requirements
Excellent communication and problem-solving skills
High attention to detail and ability to multitask
Customs Broker License is a plus, but not required
Benefits
Competitive salary based on experience
401(k) retirement plan with company match
Health, dental, and vision insurance
Paid time off (PTO) and paid holidays
Opportunities for professional development and certification support
Flexible work schedule / hybrid options (depending on experience)
Friendly, supportive team culture
$30k-55k yearly est. 2d ago
Client Specialist
Barry's 3.7
Customer service supervisor job in Dallas, TX
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
* Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
*
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
* Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
* Deliver quality protein smoothies and customerservice in the Fuel Bar
*
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
CustomerService:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$44k-81k yearly est. 8d ago
Manager, Digital Tax Services
Alvarez & Marsal 4.8
Customer service supervisor job in Dallas, TX
Manager Digital Tax Services
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
How you will contribute
Alvarez & Marsal's Tax practice is seeking a Manager to join tax technology and automation efforts for the practice's clients. This hire will be responsible for contributing on projects aimed to maximize the impact of clients' existing and emerging technologies, managing the growing data burden, driving efficiencies to create a cost-effective tax function and the need to understand how to make data an asset. The underlying objective is to help clients navigate the digital age of tax transparency and automation while staying up to date on new trends in tax compliance and tax audit methods.
Evaluate current processes to determine inefficiencies and identify areas for automation using existing financial or tax systems and/or leading technologies
Consult with clients and subject matter experts (SMEs) to craft and implement tax technology solutions
Contribute to all aspects of a project's lifecycle: documenting requirements, solution development, system configuration, testing, debugging, and support
Leverage technologies to help clients in streamlining their tax processes.
Process large tax datasets to make analysis and planning more efficient
Improve reporting capabilities to enhance clients' ability to evaluate risk and capitalize on opportunities
Qualifications
Bachelor's degree in Information Systems, Accounting, Computer Science, Data Analytics, Management Information Systems, or Information Technology & Accounting and/or a Master's degree in related field
CPA, admission to the Bar, or other appropriate certification complete or in progress
Knowledge of data analysis and visualization tools such as Alteryx, Power BI, Dataverse, or Power Platform is preferred
A natural flair for problem solving and an entrepreneurial approach to work
A strong interest in technology and its use in business processes
Ability to learn and apply new technologies
Excellent communication and business writing skills
Strong organizational and time management skills
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
The salary range is $110,000 - $140,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
#LI-BK1
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
$110k-140k yearly 5d ago
Fleet Service Manager 2
Algolux 3.9
Customer service supervisor job in Fort Worth, TX
About the Company
At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.
A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.
Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.
Meet the Team
As a Fleet Service Manager II at Torc, you will lead day-to-day fleet maintenance operations at one of our Fleet Ops sites, owning vehicle uptime, service execution, technician performance, and safety compliance. This role blends automotive service leadership, fleet operations, scheduling, and people management in a high-accountability environment.
You will function as both a service manager and service workflow owner, ensuring maintenance is executed efficiently, safely, and at a high quality standard while building and leading a strong technician team.
This role is ideal for someone with experience in fleet maintenance, dealership service operations, freight operations, or shop leadership, who is comfortable running a service floor and managing real-time operational priorities.
What You'll Do
Lead daily maintenance operations for autonomous trucks and trailers, ensuring safety, quality, and uptime
Own work order flow, scheduling, prioritization, and execution across technicians and engineers
Track fleet assets, inspections, preventative maintenance, and service documentation
Coordinate vendor repairs and planned maintenance to maximize equipment availability
Monitor technician performance, safety adherence, and quality outcomes
Coach, develop, and manage technicians while building a strong team culture
Ensure compliance with Torc safety standards, maintenance policies, and regulatory requirements
Conduct vehicle and maintenance quality inspections and audits
Generate operational reports and support continuous improvement across fleet maintenance
Maintain a safe, organized, and high-functioning shop environment
What You'll Need to Succeed
5+ years in automotive service, fleet maintenance, or heavy vehicle operations
Experience in a service leadership role (service manager, fleet manager, shop foreman, or similar)
Prior people management experience leading technicians or service teams
Strong understanding of automotive systems, diagnostics, and repair workflows
Experience with fleet management systems, work orders, scheduling, and service operations
Ability to manage labor planning, parts flow, technician workloads, and maintenance prioritization
Knowledge of safety standards and local/state/federal vehicle service regulations
Strong communication, organization, and operational execution skills
Comfort working in fast-paced, uptime-critical environments
Bonus Points!
Experience with commercial fleets, freight operations, or heavy-duty trucks
Shop foreman, dealership service manager, or lead technician background
Experience acting as both service manager and service writer
Exposure to autonomous vehicles, ADAS, robotics, or advanced vehicle systems
Travel, Training, and Safety Requirements
Position may require travel to our Torc offices outside of Fort Worth, TX. As well as potential travel to our DTNA Partner Locations.
Valid US Driver's license with a safe driving record required. May travel occasionally to other states. May have the opportunity for international travel requiring the ability to obtain a passport and appropriate documents.
Comply with Torc's policy regarding the use of alcohol and drugs if operating a vehicle, which includes preemployment, post-incident, and randomized drug testing.
Requires appropriate Personal Protective Equipment (PPE) in areas identified through hazard assessment.
Requires continuous technical education and training with a passion for knowledge in the field of study to maintain the highest level of knowledge, ingenuity, and creative thinking.
Physical Demands
Ability to work occasionally in inclement weather/temperature extremes.
Ability to be flexible on short notice and may work extended hours/weekends/evenings when project demands.
Ability to work and collaborate across locations over different time zones.
Perks of Being a Full-time Torc'r
Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:
A competitive compensation package that includes a bonus component and stock options
100% paid medical, dental, and vision premiums for full-time employees
401K plan with a 6% employer match
Flexibility in schedule and generous paid vacation (available immediately after start date)
Company-wide holiday office closures
AD+D and Life Insurance
At Torc, we're committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc'rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.
Even if you don't meet 100% of the qualifications listed for this opportunity, we encourage you to apply.
Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc's total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Hiring Range for Job Opening
US Pay Range
$136,000 - $163,000 USD
Job ID: 102433
$136k-163k yearly 2d ago
Commercial Relationship and Servicing Supervisor
Countryplace Mortgage 3.6
Customer service supervisor job in Plano, TX
ABOUT THE ROLE
CountryPlace Mortgage is seeking a Commercial Relationship & ServicingSupervisor in commercial lending operations. Based in our Plano, TX headquarters, this role is instrumental in driving strategic account management, leading process development and operational improvement, and developing team capabilities. The Commercial Relationship & ServicingSupervisor serves as a subject matter expert and requires a high degree of independence, strategic thinking, and cross-functional collaboration, with regular engagement across credit underwriting, Regional Sales Managers, Retailers, manufacturing partners, auditors, and vendors.
This position combines high-level commercial account servicing responsibilities with strategic business relationship functions. You will play a key role in managing complex dealer accounts, designing scalable processes, and cultivating new relationships to expand our lending footprint. The ideal candidate is a seasoned professional who thrives in a fast-paced environment, brings a consultative approach to client engagement, and demonstrates strong strategic thinking and leadership capabilities.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategically engage with factories and dealers to manage high-value commitments
Design, implement, and manage departmental processes to improve efficiency, accuracy, and scalability
Identify operational gaps and lead resolution efforts through process redesign and documentation
Develop and maintain SOPs, training guides, and workflow documentation
Monitor KPIs and operational metrics, presenting insights and recommendations to leadership
Lead cross-functional initiatives to align commercial lending operations with broader business goals
Champion system enhancements and automation opportunities, including Solifi optimization
Support internal audits and compliance reviews, ensuring adherence to regulatory and company standards
Serve as a liaison between account management and underwriting to ensure process alignment
Oversee and approve complex invoice and MCO transactions with minimal oversight
Analyze credit line utilization trends and advise on optimization strategies
Lead reconciliation of monthly billing statements and ensure financial accuracy
Facilitate payment processing and troubleshoot exceptions
Coordinate third-party inventory inspections and lead resolution of audit discrepancies
Perform payoff workflows, ensuring compliance and timely document delivery
Lead onboarding for new dealers, delivering expert-level training and support
Review and authorize pending orders, applying advanced credit and curtailment analysis
Ensure accurate and timely data entry into Solifi for approved orders
Provide strategic payoff guidance to dealers and third-party lenders
Perform document distribution upon loan payoff
Implement delinquency management strategies and lead recovery efforts
Partner with underwriting to assess and recommend credit line adjustments
Manage Help Scout communications and ensure timely resolution of escalated issues
Foster long-term dealer and supplier relationships, acting as a strategic consultant
Audit inspection reports and lead resolution of complex unit discrepancies
Lead financial documentation collection for annual reviews, ensuring compliance and completeness
Draft and execute formal collection communications, supporting legal and credit recovery efforts
Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence
Mentor peers and junior Account Managers on best practices and process adherence
Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making
Collaborate with the CPM Business Relationship Managers and CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs
POSITION REQUIREMENTS, CAPABILITIES & SKILLS
Strategic, self-directed, and highly accountable
Excellent interpersonal skills and ability to build rapport across diverse teams and clients
Proven ability to design and manage complex operational processes
Exceptional interpersonal and leadership skills
Mastery of written, verbal, and presentation communication
Bilingual proficiency preferred
Expert-level proficiency in Solifi preferred
Proven ability to manage high-risk accounts and complex collections
Consultative approach to client service, balancing business goals with relationship management
Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights
MINIMUM QUALIFICATIONS
Bachelor's degree required, in Finance, Accounting, or Business
3+ years of commercial loan servicing in manufactured housing, auto, RV, or marine
OR
5+ years of commercial loan servicing in finance or banking
Advanced spelling and grammar skills
Working knowledge on applicable computer software systems to include Microsoft Office and internal software
WE OFFER
Competitive Salary
Medical/Dental/Vision Insurance
Paid Holidays
401K Match
Generous PTO
FSA/HSA Plans
Life /Disability/Accidental Insurance and much more!
$50k-75k yearly est. 2d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service supervisor job in Fort Worth, TX
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$18k-31k yearly est. 60d+ ago
Customer Service Manager - In Office
The Briggs Agencies 4.4
Customer service supervisor job in Flower Mound, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 8d ago
Aviation Supervisor, Cabin Services
ABM 4.2
Customer service supervisor job in Dallas, TX
The Aircraft Cleaning Supervisor oversees the cleaning and sanitization of aircraft interiors, ensuring that the cleaning team adheres to industry and company standards for hygiene, safety, and efficiency. The supervisor will be responsible for managing and coordinating cleaning staff, scheduling tasks, ensuring equipment readiness, and conducting inspections to maintain a high standard of cleanliness. This role requires strong leadership, attention to detail, and the ability to work in a fast-paced, time-sensitive environment.
1st Shift: 6:00 am - 3:00 pm
Pay: $17.00/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.
$17 hourly 2d ago
Bilingual Team Lead
Harris & Harris 4.3
Customer service supervisor job in Coppell, TX
The Bilingual Call Center Team Lead is responsible managing, mentoring, training, and assisting associates in our call center, while leading the team to success via achieving KPI's.
Schedule: Must be available for shifts 10:00am to 7:00pm Monday through Friday, and also Saturdays, on-call, and after hours responsibilities may be required on a rotating basis.
Location: must be able to commute to our office in Coppell, TX on a daily basis
Salary: $20-22/hour, dependent on experience. Also eligible for a monthly bonus of up to $500/month.
Additional Compensation and Benefits:
At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:
Medical and Dental insurances from premium providers
401K with matching
Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
Tuition Reimbursement
Paid Time Off
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
DAY TO DAY
Handle escalated complex customer situations within the boundaries and rules set by our client and Harris & Harris Call Center Management
Organize and direct the daily activities of up to 15 to 20 Associates
Manage schedules and adherence for Associates.
Manage time, workflows, and prioritize tasks as needed
Monitor Associate calls, provide feedback, coach behaviors, calculate performance metrics and analyze reports.
Achieve results consistently above the average of the department
Support the associates and our clients. This includes:
Ensuring agents are logged in and ready to work at the start of their shift.
Ensure questions are answered in a timely manner.
Never rejecting to take a manager call.
Timely coaching of errors and QA's
WHAT YOU MUST POSSESS
Must Have:
Bilingual in Spanish
One year of more experience working in a call center
Previous leadership experience preferred
Understanding of Customer Care expectations
High School diploma or equivalent
Some College Preferred
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.
The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customerservice.
We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.
At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.
We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.
At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
How much does a customer service supervisor earn in Carrollton, TX?
The average customer service supervisor in Carrollton, TX earns between $26,000 and $50,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Carrollton, TX
$36,000
What are the biggest employers of Customer Service Supervisors in Carrollton, TX?
The biggest employers of Customer Service Supervisors in Carrollton, TX are: