Customer service supervisor jobs in Little Falls, NJ - 3,176 jobs
All
Customer Service Supervisor
Customer Service Representative
Bilingual Customer Service
Customer Experience Associate
Team Leader
Client Representative
Client Service Associate
Call Center Specialist
Customer Experience Manager
Team Manager
Customer Service Manager
Reservations Agent
Customer Associate
Customer Service Director
Service Agent
Associate, Client Processing Representative I
BNY 4.1
Customer service supervisor job in New York, NY
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Associate, Client Processing Representative I to join our GSS Enablement Operations team. This role is located in New York, NY.
In this role, you'll make an impact in the following ways:
Provide quality, and complex client service and support to internal and external clients daily
Settlement transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
Manage large scale primary dealer relationship by facilitating products, such as overnight/term triparty repurchase (repos) agreements, and general collateral finance repos, utilizing collateral management tools and collaborating with other functional teams.
You will work closely with a small to medium size team, performing transactional duties and develop new methodologies for due diligence and operational risk mitigation.
Performs complex operational tasks in a product or functional area.
Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
Identifies, investigates, and resolves problems in client accounts or company records
Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional
Review and check work of other Client Processing Support staff and help resolve escalated issues
To be successful in this role, we're seeking the following:
High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor's degree preferred.
5-7 years of total work experience preferred.
Experience in brokerage processing preferred.
Applicable local/regional licenses or certifications as required by the business.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $52,000 and $85,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.Review and check work of other Client Processing Support staff and help resolve escalated issues. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.Responsible for the quality and completion of own work.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 5-7 years of total work experience preferred. Experience in brokerage processing preferred. Applicable local/regional licenses or certifications as required by the business.
$52k-85k yearly Auto-Apply 4d ago
Looking for a job?
Let Zippia find it for you.
Associate, Client Service
Kantar 4.3
Customer service supervisor job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Associate, Client Service, Media
Job Location: New York (Hybrid)
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.
About the role
The Associate is responsible for servicing media clients through the development of quality of work, efficient delivery and developing strong relationships. In this role, they will build their skills and expertise as a research partner to our clients in advising on strategy for digital and multi-platform media campaigns. This person will have strong communication and organization skills, attention to detail and interest in what makes advertising great on various media platforms.
Primary Responsibilities:
Execute advertising campaign effectiveness research studies for some of Kantar's top brand, agency and media platform clients.
Utilize various tools and partners to complete studies from start to finish.
Day to day tasks may include leading kick-off calls, study setup, survey design, data analysis, report writing and presentation of results.
Manage project timelines and quality, collaborating with client teams and across departments.
Lead meetings to scope and kick off new projects as well as to present data results to clients and their ad agencies.
Develop actionable media and creative recommendations for future ad campaigns based on measurement results.
Perform quality checks to ensure project accuracy and address issues proactively.
Continuously seek to improve skills through training and team support.
Build understanding of media capabilities and analytic methods.
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
Bachelor's degree in market research/marketing or related social science and analytic disciplines
1+ years of professional market research experience preferred with exposure to quantitative methodologies
1+ years of experience in client facing roles and track record of success in client interactions
Basic understanding of digital advertising principles and practices.
Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
Proficient computer skills in Microsoft office and Google Suite tools, and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and collaborate cross-functionally
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
Natural curiosity, a can-do attitude, driven and ability to take initiative
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
The salary range for this role in New York is $64,300 - $85,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$64.3k-85k yearly Auto-Apply 3d ago
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams 4.5
Customer service supervisor job in New York, NY
CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Stores within a 12 mile radius of store#5106, located at: 3760 Nostrand Ave., Brooklyn 11235
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page: ******************************
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
$32k-38k yearly est. Auto-Apply 4d ago
Customer Service Manager
Macy's 4.5
Customer service supervisor job in Short Hills, NJ
Manager, Sales and CustomerService
Short Hills, NJ, United States
Full time Schedule
$65,640-
$109,200
Annually*
* based on job, location, and schedule
Job Description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & CustomerService ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customerservice. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
Manage selling support, including the stockroom, signing, equipment, and merchandising
Support other operational areas such as OMNI, Style, and Asset Protection
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
CustomerService Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
$65.6k-109.2k yearly 3d ago
Director of Customer Service
LHH 4.3
Customer service supervisor job in Passaic, NJ
Here's the deal: Our client runs a national, multi‑location distribution business with customerservice decentralized across nine regions. They need a seasoned Director to standardize the customer experience, unify processes, and lead people-so every customer gets the same high‑caliber service whether they're in Boston or Dallas.
The mission
One voice, one way: Create uniform standards across nine independently run customerservice groups; drive consistency for escalations, policies, and communications.
Build the “central nervous system”: Become the subject‑matter expert for how the company faces customers-document, standardize, and scale best practices across functions.
Drive change in a legacy environment: Treat this like a start‑up build within a mature business. Challenge the status quo, modernize workflows, and lead through change.
What you'll lead
People & culture: Mentor and professionalize a distributed team. Inspire camaraderie and collaboration; co‑create training and coaching programs that stick.
Operations: Stand up a clear operating model for ordering, delivery, returns, credits, and escalations. Ensure one playbook is used everywhere.
Cross‑functional relationships: Partner with Sales, Operations, Quality, Purchasing, Warehouse, and Distribution Center leadership to keep the end‑to‑end experience tight.
Data‑driven improvements: Track customer KPIs (first‑contact resolution, order accuracy, on‑time delivery, NPS) and use insights to sharpen decisions and fix root‑cause issues.
Outcomes you'll own
Consistency across nine regions-one standard for handling issues and escalations.
A documented playbook with training that raises baseline performance across teams.
Better decisions, faster: Exercise strong judgment to make customer‑smart choices that are also smart for the business.
Bench strength: Build leaders and a pipeline below the senior tier; mentor and level‑up managers.
Reporting & structure
Two CustomerService Managers will be direct reports.
Collaborate with nine General Managers who run distribution centers (historically managed their own P&L, including customerservice).
Travel & location
Remote role with travel to meet teams; ~25% in the beginning, then decreasing as standards take hold.
Who you are
Seasoned operator who has led decentralized service teams and driven enterprise‑wide standardization.
Change leader comfortable challenging norms-clear communicator who documents and scales what works.
Entrepreneurial mindset inside a larger company-hands‑on, scrappy, and outcomes‑obsessed.
Culture builder who can rally teams, create camaraderie, and raise the bar through training and coaching.
Sharp judgment-balances customer wins with business realities.
Bonus backgrounds: Hospitality or travel industries
Nice‑to‑have tools & experience
CRM, call‑center platforms, dispatch/logistics systems; familiarity with order management and returns workflows.
Experience in high‑volume distribution or last‑mile environments; continuous improvement credentials (e.g., Six Sigma)
The client offers medical, dental, vision, up to 15 days of PTO
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
$130k-180k yearly est. 1d ago
Team Manager - Contract Recruitment, Data & AI
Harnham
Customer service supervisor job in New York, NY
Hybrid Working: 4 days in-office, 1 day remote
At Harnham, we've specialised in Data & AI recruitment for nearly two decades, building a global reputation as the market leader. Our New York office has established a strong foundation across both permanent and contract markets, and we're now looking for a Team Manager to lead the next phase of growth within our Contract Recruitment division.
This is a hands-on leadership role for someone who thrives in a fast-paced, delivery-focused environment. You'll be billing actively across both client and candidate sides, while managing and developing a small team of consultants. The role offers immediate impact and clear progression toward senior management as the team continues to scale.
The Opportunity
As a Team Manager, you'll take ownership of a warm and growing contract desk in one of the fastest-moving markets within Harnham. You'll work with leading clients across the U.S., managing relationships, mentoring junior consultants, and driving commercial performance.
You'll ideally bring experience managing a team of 2-3 recruiters, joining us to take on leadership of our junior team members with the opportunity to grow that team further over time.
What You'll Be Doing
Leading from the front, billing actively while coaching and developing a team of junior consultants.
Building and expanding client relationships across the Data & AI contract market.
Driving performance through structured 1:1s, pipeline management, and target setting.
Supporting consultants' professional growth through hands-on training and mentorship.
Collaborating with senior leadership to shape commercial strategy and long-term team development.
Why Join Harnham?
Market Leadership: Join the world's leading Data & AI recruitment business with over 15 years of global expertise.
Earning Potential: Competitive base + up to 30% uncapped commission on personal billings, plus team commission and performance bonuses.
Growth Opportunity: Clear pathway to Senior Manager level as you scale the contract division.
Supportive Culture: Work in a high-performance, collaborative environment that values development and accountability.
Learning & Development: Access to dedicated leadership training, peer mentorship, and ongoing professional growth.
Who We're Looking For
A 360 contract recruiter with a proven billing track record.
Experience managing or mentoring recruiters (ideally 2-3 direct reports).
A strong relationship builder who can deliver for clients and develop people.
Someone who thrives in a fast-paced, high-activity environment.
Ambitious, commercial, and ready to help shape the future of Harnham's Contract division.
Join a business where your impact will be visible, your success rewarded, and your career progression defined.
Apply now or reach out for a confidential conversation.
$98k-164k yearly est. 1d ago
Customer Experience Operations Manager
Swish Breaks
Customer service supervisor job in New York, NY
Reports To: COO / Head of Operations
Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we're redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community.
As we scale, we are investing heavily into the customer experience side of the business - developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth.
Role Description
We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks' customer experience function from the ground up.
This is a foundational, highly cross-functional role - you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience.
You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1-2 people initially).
This role is on-site in New York, NY.
Key Responsibilities
Customer Experience Strategy & Ownership
Build the full customer support and success strategy from scratch
Own the design of end-to-end customer workflows, from ticket handling to escalations
Create systems and processes that ensure consistently high customer satisfaction
Establish and track core CX KPIs (response times, resolution rates, CSAT, NPS, etc.)
Cross-Functional Collaboration
Work daily with the Operations team to identify root causes of issues and eliminate friction
Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback
Translate customer pain points into actionable insights for senior leadership
Participate in product roadmap conversations as the voice of the customerCustomer Support Systems & Tools
Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks
Develop internal documentation, knowledge bases, and standard operating procedures
Identify opportunities for automation and improved efficiency
Execution & Problem Solving
Personally handle top-tier issues, escalations, and unique customer situations
Improve issue resolution speed and accuracy through structured processes
Proactively identify patterns in customer inquiries and build solutions to reduce volume
Team Building & Leadership (Future)
Potential to hire and manage 1-2 customer support specialists as demand grows
Train, coach, and develop team members to uphold Swish-level service standards
Qualifications
Required
3-7+ years of experience in customer success, customer support, or CX operations
Experience building processes, systems, or CX infrastructure from scratch
Strong operational mindset with the ability to design scalable workflows
Excellent written and verbal communication skills
Empathetic, customer-obsessed, and solutions-oriented
Experience working cross-functionally with Product, Engineering, and Operations
Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment
On-site availability in NYC
Preferred
Experience in e-commerce, live shopping, marketplaces, or high-volume support environments
Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.)
Startup or early-stage company experience
Compensation
Salary range: $70,000 - $110,000, depending on experience.
What We Offer
Opportunity to build an entire customer experience function from the ground up
A dynamic, energetic environment in a rapidly growing sports entertainment company
Collaboration with senior leadership and cross-functional teams
Room for future team-building and leadership expansion
Competitive compensation and growth opportunities
Competitive benefits offerings
$70k-110k yearly 1d ago
Customer Advocacy Associate
B&H Photo Video 4.5
Customer service supervisor job in New York, NY
The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.
Responsibilities:
Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
Escalate any concerns or issues to the appropriate manager / supervisor when required
Assist in documenting operational processes
Assist in creating customer response templates
Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
Support efforts to improve the process and function of the department
$35k-49k yearly est. 3d ago
Customer Experience Analyst
Uniqlo 4.1
Customer service supervisor job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, CustomerService or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
$20k-30k yearly est. 3d ago
Workplace Experience Associate
Forrest Solutions 4.2
Customer service supervisor job in New York, NY
The Concierge / Client Experience Associate is a cross-functional, client-facing role responsible for supporting daily office operations and delivering an exceptional, white-glove experience to clients, guests, and internal teams. This position supports a single-floor office that regularly hosts senior leadership, high-profile clients, and royalty, requiring the highest level of professionalism, discretion, and hospitality.
The role demands flexibility, adaptability, and a service-first mindset. The ideal candidate thrives in a fast-paced environment, enjoys variety in their daily responsibilities, and consistently goes above and beyond to anticipate and accommodate client and guest needs.
Pay Rate: $25.00/hr
Shift: 8:00am - 5:00pm; 8:30am -5:30pm; Monday - Friday
Key Responsibilities
Client & Guest Experience
Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees
Deliver a high-touch, hospitality-driven experience aligned with the expectations of senior and high-profile visitors
Welcome and greet guests, vendors, and employees; answer questions and escort them to conference rooms or waiting areas
Anticipate guest needs and respond promptly, professionally, and with discretion
Hold doors for incoming clients and vendors as needed
Register guests, issue visitor badges, and maintain strict adherence to building security protocols
Provide in-house beverage service, including coffee upon request
Maintain a pristine, professional Front of House reception area at all times
Conference & Meeting Support
Set up, reset, and break down conference rooms before and after meetings
Manage and monitor client and conference rooms during meetings, including cleanliness and readiness
Assist with meeting and conference room scheduling and maintain internal tracking tools
Support catering logistics, including assisting with setup, delivery, and service for meetings
Office Operations & Facilities Support
Replenish supplies in pantries, conference rooms, and client offices
Assist with submitting work orders via Building Engines for office-related issues and visitor access
Open and close work areas at scheduled times, ensuring full operational readiness
Track, order, and restock office supplies, snacks, beverages, and stationery
Assist with printing and basic IT support requests
Administrative & Project Support
Draft proposals and support documentation as needed
Assist with invoicing, reporting, filing projects, and form completion
Prepare shipping labels and coordinate FedEx packages
Assist with ordering business cards
Coordinate birthday cards, retirement gifts, and other employee recognition items
Support desk reservations and seating coordination during peak office periods
Communication & Process Improvement
Answer incoming phone calls professionally and route to appropriate parties
Screen calls and direct messages to ensure timely and accurate communication
Maintain a high level of communication with all levels of staff, clients, and stakeholders
Create and update procedures and protocols
Identify opportunities to improve service delivery, efficiency, and overall client experience
Additional Responsibilities
Assist with ordering lunches for internal and external meetings
Perform ad hoc administrative and office support duties as assigned
Support additional tasks and projects as determined by management
Qualifications & Attributes
Exceptional customerservice and hospitality skills
Ability to operate with discretion, professionalism, and confidentiality
Strong organizational and multitasking abilities
Flexible, adaptable, and comfortable managing changing priorities
Professional appearance and demeanor at all times
Proactive, dependable, and detail-oriented
The ideal candidate:
Appreciates variety in daily work operations
Is highly service-oriented and consistently goes above and beyond to meet client needs
Demonstrates a strong commitment to delivering an elevated, hospitality-focused experience
Thrives in a cross-functional environment requiring flexibility and adaptability
Is comfortable supporting high-profile individuals and maintaining the highest service standards
$25 hourly 2d ago
Call Center Specialist - Debt Collection
Peter C. Merani PC Attorneys at Law
Customer service supervisor job in New York, NY
Call Center Specialist - Debt Collections (On-Site)
Merani Law • $20-$25/hour • NYC (On-Site)
Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes.
Key Responsibilities
Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances.
Discuss payment options, set up payment plans, and process payments accurately.
Update customer account records and document all interactions.
Use TCN call center software to manage daily call activity.
Provide excellent customerservice while following collection procedures and firm policies.
Requirements
Prior collections experience required.
Law firm experience highly preferred.
Experience with call center software (TCN preferred).
Spanish fluency (spoken & written) preferred.
Reliable attendance, strong attention to detail, and professional communication skills.
Must pass all required background and reference checks.
$20-25 hourly 2d ago
Customer Account Specialist(Manufacturing)
Ajulia Executive Search
Customer service supervisor job in New York, NY
B2B
Cross-check invoices with purchase orders and delivery receipts.
Ensure pricing accuracy: Confirm unit prices, discounts, taxes, and totals match agreed terms.
Prepare bills of lading
Are you looking to make a career change to a stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance and paid PTO.Does this position match your future career goals?Then this opportunity could be the right fit for you.
Why should you apply?
Growth Opportunities
Great Pay
Excellent Benefits
Responsibilities:
Keep records of customer interactions, process customer accounts and file documents.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Client Interaction: Act as the main point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
Order Management: Process orders accurately and coordinate with production and logistics teams to ensure timely delivery.
Communication: Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates.
Documentation: Maintain accurate records of client interactions, transactions, and feedback for continuous improvement.
Acknowledging and resolving customer complaints.
Process purchase orders in accordance with company policies and timelines.
Validate bills of lading to ensure proper shipment documentation.
Coordinate with the traffic department to confirm logistics and resolve transportation issues.
Partner with buyers and sales reps to address customer inquiries and resolve discrepancies.
Maintain organized and up-to-date customer files and order records.
Qualifications:
High School Diploma.
2+ years of experience in billing, order management, or account support-ideally in food manufacturing or logistics.
B2B
Exceptional attention to detail, especially with financial and shipping documents.
Strong organizational and communication skills.
Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word).
Ability to thrive in a fast-paced, cross-functional team environment.
Proficient in MS Office Suite
Strong leadership qualities
Ask for Jasleen
*********************************
Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package.
#ZR
$34k-45k yearly est. 3d ago
Commercial Lines Customer Service Representative
Strategic Insurance Partners-Sip
Customer service supervisor job in Nutley, NJ
About Us
For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients.
Commercial Lines CustomerService Representative
Responsibilities:
Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more.
Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy.
Task Management: Track, follow up and close out service tasks.
Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance.
CustomerServicing: Assist the Account Managers with incoming calls when needed.
Qualifications:
Valid New Jersey Property and Casualty License required
Minimum of 2 years of commercial lines insurance experience
Knowledge of insurance products
Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered
Effective verbal and written communication skills
Excellent organizational skills
Strong multitasking skills, attention to detail, and follow-through discipline
Hours: Monday-Friday, 9:00am-5:00pm
Office Location: 492 Franklin Avenue, Nutley, NJ 07110
Benefits:
Competitive Salary
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$30k-39k yearly est. 2d ago
Member Service Agent
Spring Place 3.2
Customer service supervisor job in New York, NY
Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.
Role and Responsibilities
Greet members and guests warmly, checking them in and making them feel welcome
Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
Ensure that member spaces and lobby areas are orderly and welcoming
Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
Maintenance of Spring Place member database (NEXUDUS profiles)
Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
Assist with various projects and related duties as assigned
Qualifications/ Skills
2+ years' relative experience in customerservice
A passionate team player with excellent drive, confidence and interpersonal skills.
Experience with dealing with celebrities and high-profile events is useful.
Ability to work effectively under time constraints and deadlines
Enthusiastic, highly motivated and a proactive team player
Ability to multitask, prioritize and manage time efficiently
Excellent verbal and written communication skills
Must be able to work in a fast-paced environment
Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
Reliable, representative, positive and enthusiastic
Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.
$28k-35k yearly est. 3d ago
Reservations Agent
Casa Cipriani New York
Customer service supervisor job in New York, NY
At Casa Cipriani, the reservation agent is responsible for performing a variety of customerservice and administrative duties to support the hotel's room reservation and revenue management objectives.
Essential Functions and Responsibilities of the job include but are not limited to:
Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected.
Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct.
Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed.
Excellent organizational skills and attention to detail
Ability to handle challenging situations and resolve customer complaints in a professional and timely manner.
Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences)
Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information.
Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy.
Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential.
Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example.
Perform Switchboard duties and direct calls as needed.
Participating in training and development programs to improve job skills and knowledge.
Performing other duties as assigned by the management team.
Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Ability to work independently and as part of a team in a fast-paced and dynamic environment.
Qualifications:
Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required.
Customerservice skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction.
Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important.
Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential.
Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial.
Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary.
Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.
Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential.
Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected.
Refined verbal and written communication skills.
Minimum 2 years of progressive experience in a hotel or a related field requirement.
Ability to work overnight, weekends, and holidays.
Ability to stand or walk for long periods of time.
Must be able to lift, push, and pull items up to 40 pounds.
All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
$30k-37k yearly est. 2d ago
Physician / Not Specified / New York / Permanent / Physician Team Leader (MD/DO) $50k Retention Bonus
Harmonycares
Customer service supervisor job in New York, NY
Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200 primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
$69k-134k yearly est. 1d ago
Customer Service Representative
The Phoenix Group 4.8
Customer service supervisor job in New York, NY
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You'll Do
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customerservice in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
What We're Looking For
Strong verbal and written communication skills.
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Your Background
High school diploma or equivalent required.
3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$31k-40k yearly est. 4d ago
Customer Service Representative
Conduet
Customer service supervisor job in Jersey City, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
$30k-39k yearly est. 2d ago
Customer Service Representative
Integration International Inc. 4.1
Customer service supervisor job in New York, NY
Job Title: CustomerService Representative
Duration: 3 + Months (possible extension)
Pay rate: $18/hr on w2
We are seeking a detail-oriented and customer-focused professional to manage order processing, customer communications, and administrative support. This role ensures accurate order handling, timely issue resolution, and strong coordination with internal teams.
Key Responsibilities
Process customer orders received via EDI, email, and phone accurately and in a timely manner
Document and communicate all order changes or revisions to the appropriate departments
Provide required documentation to operations and warehouse teams
Maintain clear communication with customers regarding pricing discrepancies, stock availability, and potential shipping delays
Ensure all customer-related documentation is complete, accurate, and properly filed
Process RMAs and credits; coordinate with customers and finance as needed
Oversee and manage PaperVision system
Attend and participate in meetings as required
Additional Responsibilities
Answer incoming calls and provide customer assistance
Manage and resolve customer complaints; escalate to supervisors when necessary
Provide customers with missing or replacement documents (invoices, BOLs, etc.)
Support the sales team with customer and order-related needs
Greet visitors, screen calls, and relay messages to appropriate staff
Monitor facility access to ensure entry is limited to authorized employees and vendors
Complete special projects and miscellaneous customer care tasks as assigned
Prepare reports and maintain required documentation
Job Requirements
Education
High School Diploma or GED required
Experience
1-2 years of related experience and/or training, or an equivalent combination of education and experience
System implementation experience preferred
Knowledge, Skills & Abilities
Proficiency in Microsoft Excel, Outlook, EDI systems, IDS systems, and Power Sell software
Strong verbal and written communication skills
Effective time management and organizational skills
10-key data entry proficiency
Language Skills
Ability to read and interpret safety rules, procedures, and operating instructions
Ability to write routine reports and correspondence
Ability to communicate effectively with customers and employees
Math Skills
Ability to perform basic arithmetic with whole numbers, fractions, and decimals
Ability to calculate rates, ratios, and percentages and interpret graphs
Reasoning Skills
Ability to follow written, verbal, and diagram-based instructions
Ability to solve problems involving multiple variables in standard situations
Strong judgment and ability to work independently when supervision is limited
$18 hourly 6d ago
Team Leader, RN
Christian Health 3.7
Customer service supervisor job in Wyckoff, NJ
Hourly Rate Range: $43.58 - $46.15
When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials.
We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are.
Why Join Our Team
Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us!
We have an exciting opportunity for a Full-Time Team Leader, RN to join Heritage Manor. The Team Leader LTC is responsible to provide leadership, direction and support in accordance with the goals and objectives of Christian Health and Nursing Department. Such supervision must be in accordance with current Federal, State and local standards, guidelines and regulations that govern the facility and as may be required by the Director/Assistant Director or Shift Supervisor to ensure that the highest degree of quality care is maintained at all times. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.
Competencies:
Ensures that all personnel involved in providing care to the resident are aware of the Plan of Care in administering daily care to the resident.
Review incident reports and initiate investigation.
Attend Interdisciplinary meetings and reviews Plan of Care with resident/families and charts notes in an informative and descriptive manner that reflects the care provided to the resident as well as the residents' response to the care.
Notifies the resident's attending physician and next of kin when there is a change in the resident's condition.
Completes accident/incident reports, as necessary.
Accompanies WOCN in weekly wound rounds. Review weekly wound logs; ensures that new wounds are measured and log is completed. Ensures appropriate interventions are ordered and in place and that weekly assessment are being completed by wing nurse.
Monitor call bell response time.
Participates in the maintenance of the infection control program for monitoring communicable and/or infectious diseases among the residents and personnel.
Reviews, prepares and administers medications and treatments as ordered by the physician and within the guidelines of good nursing practice.
Develops work assignments and/or assists in completing and performing such tasks.
Reviews medication administration records for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop policies.
Directs the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care facility ensuring that policy and procedures are followed.
Admits, transfers, and discharges residents as required.
Provides direct patient care.
Obtains sputum, urine and other lab tests as ordered.
Makes independent decisions concerning nursing care.
Ensures resident's rights are being met by all nursing staff.
Ensures that narcotic records are accurate for shift, for the unit Omni cell and for those residents assigned. Notifies the Supervisor of all drug and narcotic discrepancies noted on your shift.
Maintains effective discipline through communication, coaching, counseling and corrective action.
Completes performance evaluations for Certified Nursing Assistants and provide feedback to staff regarding performance.
Consults with the resident's physician in planning resident care, treatment, rehabilitation, etc. as necessary.
Schedules daily rounds to observe resident status, staff needs, as well as staff adherence to Policy and Procedure.
Maintains the confidentiality of all resident care information and staff maintains resident's dignity and confidentiality.
Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Supervisor.
Assures that a stock level of medications, medical supplies, equipment, etc. is maintained on premises at all times to adequately meet the needs of the resident.
Meets with residents, and/or family members, as necessary. Reports problem areas to the Supervisor.
Assists the staff nurse in monitoring seriously ill residents.
Gives/receives the nursing report upon reporting in and ending shift duty hours.
Orders prescribed medications, supplies and equipment as necessary and in accordance with established policies.
Participates in the orientation of new residents/family members to facility.
Ensures that all nursing service personnel follow established departmental policies and procedures.
Transcribes physician's orders to electronic Physician Order record, medications administration records and treatment/care plan as required.
Provides information to the Quality Assurance and Assessment Committee as requested.
Monitors shift's personnel to assure that they are following established safety regulations in the use of equipment and supplies.
Keeps the Supervisor informed of the status of residents and problem areas through written/oral reports.
Recommends to the supervisor the equipment and supply needs of the department.
Reports problem areas to the Supervisor.
Performs administrative duties such as completing Medical forms, reports, evaluations, studies, charting, etc. as necessary.
Monitors medication passes and treatment schedules to assure that medications are being administered as ordered and that treatments are provided as scheduled.
Requisitions and arranges for diagnostic and therapeutic services as ordered by the physician and in accordance with established procedures as necessary.
Administers professional services such as; catheterization, tube feeding, suction, applying and changing dressings/bandages, packs, colostomy, and drainage bags, taking blood, giving massages and range of motion exercises, care of the dead/dying, etc. as required.
Develops work assignments, and/or assists Staff nurses in completing and performing such tasks.
Conduct regular rounding & makes reports and recommendations to Nursing Administration concerning operations of their unit.
Attends and participates in continuing educational programs designed to keep abreast of changes in this profession, as well as to maintain licensure on a current status.
Participates in survey (inspections) made by authorized government agencies.
Assists in the preparation of the Nursing Services Department's budget for equipment, supplies and labor.
Assists in developing, implementing and maintaining safety standards, infection control protocols and procedures for reporting hazardous conditions or equipment.
Carries out QAPI roles and responsibilities as assigned in an effort to improve processes involved in health care delivery and resident quality of life.
Follows established policies and procedures in support of CH QAPI efforts to ensure high quality care.
Qualifications:
Must possess, as a minimum, one year experience in a hospital, long-term care facility, or other related health care facility.
Must have training in rehabilitative and restorative nursing practices.
Must possess a current, unencumbered license to practice as a RN in New Jersey.
Schedule: 8am-4pm, Monday - Friday.
Education: A graduate of an accredited school of nursing. BSN Preferred.
Christian Health offers a wide variety of benefits to full-time employees that includes:
Discounted health insurance
Dental Program
Paid Vacation, Personal days, Holidays and New Jersey Sick leave
401k plan for all employees who are 21 or older
Group Life Insurance & Voluntary Life Insurance
Tuition Reimbursement
Flexible Benefit plan
Employee Assistance Program
Direct Deposit
Credit Union
Child Day Care Center on campus
Gift shop on campus
Free onsite parking on campus
Free meals for all employees
Pay differentials
Exclusive employee discounts and special offers
Access to earned wages prior to payday
If you are interested in this great opportunity, please apply today on our website listed below.
*************************************
How much does a customer service supervisor earn in Little Falls, NJ?
The average customer service supervisor in Little Falls, NJ earns between $29,000 and $64,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Little Falls, NJ
$43,000
What are the biggest employers of Customer Service Supervisors in Little Falls, NJ?
The biggest employers of Customer Service Supervisors in Little Falls, NJ are: