Customer service supervisor jobs in Lower Merion, PA - 2,047 jobs
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Team Leader Client Services
Customer Retention Specialist
Customer Service Admin
Agilent Technologies, Inc. 4.8
Customer service supervisor job in Wilmington, DE
Handle a high volume of phone calls, chats, and emails in a Call Center environment. Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions. Place phone and written customer orders. Grow and maintain custo CustomerService, Service, Manufacturing, Retail, Customer
$32k-38k yearly est. 5d ago
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Customer Support Specialist
Garfield Refining 3.8
Customer service supervisor job in Philadelphia, PA
Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service-and we're looking for someone equally passionate to join us as a Customer Support Specialist.
In this role, you'll learn our business from the ground up, gaining hands-on experience across customerservice, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, CustomerService, or Business Administration-this is a great place to start.
What You'll Be Doing:
Opening and processing daily shipments efficiently and accurately
Entering and maintaining accurate customer data into our software systems
Maintain a positive and professional attitude toward customers
Answering phone calls and directing them to the appropriate team members
Delivering excellent customerservice and communication at every touchpoint
Escalating complex or urgent issues to management as needed
Supporting other departments and projects as assigned
You might be a great fit if you have:
At least 1 year of experience in a professional environment
Associate's or Bachelor's degree preferred (but not required-we provide thorough training)
A quick and adaptable learning style
Proficiency in Microsoft Office, particularly Excel
Strong organizational skills and sharp attention to detail
A passion for helping people and providing excellent service
A dependable work ethic and collaborative mindset
Why Join Our Team?
Benefits and Perks may include:
Competitive salary
Subsidized medical, dental and vision plans for employees and their family members.
401(k) with employer contributions
Paid Time Off
We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.
$44k-62k yearly est. 2d ago
Associate, Client Accounting Services-Small Business
Baker Tilly Virchow Krause, LLP 4.6
Customer service supervisor job in Philadelphia, PA
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
An Associate within the Client Accounting Services Consulting Team is responsible for providing accounting and financial reporting support services to clients. This role works as part of a team to complete deliverables for clients in a timely manner, with high quality and accuracy. This role works on several clients across various industries and geographies.
Provide best in-class basic accounting and financial reporting support services to clients under direct supervision and with an emphasis on being responsive, timely, professional and accurate
Provide accounting related services to our clients including accounts payable, accounts receivable, account reconciliation, journal entries, general ledger and monthly, quarterly and year end reporting
Provide team with basic support to accomplish client deliverables
Prepare client statements and reports for next level review
Proactively communicate status of work, ask timely questions and seek clarity from lead on client engagement when needed in order to keep work progressing
Answer basic accounting and software questions, escalating as needed
Meet client service expectations through adhering to quality and timely client deliverables, and meeting time budget expectations
Responsive to questions/concerns from team members and clients (internal and/or external)
Execute on defined processes and procedures and share ideas or recommendations for improvements
Promptly communicate roadblocks and inefficiencies as they arise
Maintain and expand knowledge base of accounting principles and practices
Apply learning from one client engagement to the next and share learning with fellow team members where relevant
Stay current with updates and improvements on applicable technology platforms and obtain certifications as directed by supervisor
Qualifications
Bachelor's degree in accounting or related field required
0-2 years of experience in accounting, bookkeeping, or related field desired. Professional services experience a plus.
Knowledge of accounting, bookkeeping and payroll principles related to classifying, recording, and summarizing data and making computations to compile and keep financial records preferred
Experience in Sage Intacct, QuickBooks and/or Bill.com a plus
Experience and knowledge working within MS Office Suite
$78k-105k yearly est. 8d ago
Regional Installation & Service Specialist - Northeast
Silentia Us
Customer service supervisor job in King of Prussia, PA
About Silentia
Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows.
We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment.
With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings.
Job Description
The Regional Installation & Service Specialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region.
Key Responsibilities
Perform on-site installation of Silentia privacy screen systems
Interpret floor plans and installation drawings
Assemble, mount, level, and secure systems
Conduct final walkthroughs and handoff
Provide on-site service and repairs
Diagnose and resolve issues
Perform warranty and non-warranty service calls
Support sales with site walks and assessments
Act as technical contact for facilities teams
Coordinate deliveries and tools
Maintain inventory
Submit service and installation reports in Salesforce
Qualifications & Experience
Required
3-7+ years of installation or field service experience
Experience working in a healthcare environment or equivalent setting
Ability to read floor plans, technical drawings, and installation guides
Strong mechanical aptitude
Excellent communication skills
Valid driver's license with a clean driving record
Maintain hospital vendor credentialing and access requirements
Ability to travel extensively
Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service
Preferred
Healthcare furniture or architectural systems experience
Infection control familiarity
CRM experience
Physical Requirements
Ability to lift and maneuver equipment weighing up to 75 lbs
Ability to stand, kneel, and climb ladders
What We Offer
Competitive salary
Company van provided
Tools and safety gear provided
Comprehensive health, dental, and vision insurance
Generous PTO and holiday schedule
Option to participate in 401(k) plan
$46k-86k yearly est. 5d ago
Plasma Center Specialist/Phlebotomist
B Positive National Blood Services LLC 3.1
Customer service supervisor job in Narberth, PA
The Plasma Center Specialist will operate under the direct supervision of the Center Manager and more generally under the Medical/Laboratory Director, and at times will take instruction from the Quality Assurance Manager and Physician Substitute on site. The Plasma Center Specialist ensures donor suitability, product integrity and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations, state regulations, and the Standard Operating Procedure (SOP) Manual guidelines and any other applicable regulatory standards.
Essential Duties and Responsibilities (the following list is intended to be a guideline. Other duties and responsibilities may be assigned): Duties to include but not limited to:
Greet and register donors
Administer health history questionnaire to donors
Assess and record donor weight and vitals
Ensure facility and equipment are clean and maintained according to regulations
Set up, operate, and maintain instruments used for donor qualification and donation, as well as for the processing and storage of donor samples and products. Perform and document Quality Control and routine maintenance, and report any equipment issues as required
Communicate delays and other issues to center management, nurse and/or other necessary parties
Assess supply inventory; order and restock, as needed
Document activities and issues
Answer donor inquiries
Read, write, and understand the English language
Document operational and maintenance activities when necessary
Quarantine and discard unacceptable samples and products
Pack, label and ship samples and products to meet suppliers' requirements
Store products in and maintain organization of large, walk-in, sub-zero freezer
Prepare site and perform phlebotomy
Attend to donor's needs, including donor reactions
Promote customer satisfaction through appropriate interaction and responsiveness to customer needs
Report all unsafe situations or conditions to supervisor
Available to travel up to 25 miles to other facility(ies) for training or assisting other center's staffing needs
Other duties, as assigned
Requirements
Education and Experience:
High school diploma or the equivalent (must show proof).
Previous experience or education in a health-related field helpful.
Phlebotomy certification preferred.
Required Skills/Abilities:
Must be able to operate accurately the following equipment:
Computer (basic skills includes typing, following prompts on monitor, using mouse, saving information etc.)
Nexsys PCS
Hematastat II
Refractometer
Safepette
Spot Vitals Signs monitor (Blood Pressure/Pulse & Thermometer)
Memory Monitoring Thermometer
Relative Humidity Monitor
Scale
Stadiometer
Freezer
Sealer
Centrifuge
Thermometer
Tachometer
Stop watch
Physical Requirements:
Read computer screens, procedure manuals and other documents.
Hear doorbells, alarms, telephone, and other mechanical devices.
Work confidently while being observed during frequent quality inspections.
Work in walk in - Sub zero freezer(s)
Ability to lift, pull, tug up to 50 pounds to stock supplies and/or move or support donors
Regularly required to use hands and fingers, to handle & feel objects, tools and controls; reach with hands and arms.
Vision abilities required by this job, including close vision
Required to stand for extended intervals, walk, climb and balance; stoop, kneel and crouch.
Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
Ability to read while standing or sitting in front of a computer for short periods of time.
Must wear personal protective equipment (PPE) required such as eyewear, lab coats, and gloves
B Positive Plasma Offers:
Competitive Wages
Flexible scheduling
Positive Work Environment
Paid training opportunities
Comprehensive Medical and Dental Benefits
Paid Time Off
401(K)
$32k-47k yearly est. 7d ago
Client Services Associate
Pacer Group 4.5
Customer service supervisor job in Pottstown, PA
Title: Client Services Associate
Location: Pottstown, PA | Onsite | Full-Time
Please Note: Fresher can also apply
Job Type: Full-time
Job Description:
We are seeking a dedicated and professional Client Services Associate to join our dynamic team. This role involves providing exceptional support to clients, managing service requests, and ensuring client satisfaction within a fast-paced financial services environment. The ideal candidate will possess strong communication skills, analytical abilities, and familiarity with Salesforce to effectively serve our clients and contribute to organisational success.
Responsibilities:
Act as the primary point of contact for clients, addressing enquiries promptly and professionally
Manage client accounts using Salesforce, ensuring all information is accurate and up-to-date
Assist clients with service requests, account updates, and troubleshooting issues related to financial products
Analyse client data to identify trends, opportunities for improvement, and potential risks
Collaborate with internal teams to facilitate seamless service delivery and resolve client concerns efficiently
Maintain comprehensive records of interactions and transactions in accordance with company policies
Support the onboarding of new clients by providing detailed information and guidance throughout the process
Qualifications:
Proven experience in a client-facing role within US Staffing industry
Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems
Excellent communication skills, both written and verbal, with an ability to explain complex concepts clearly
Strong analysis skills with the ability to interpret data and generate actionable insights
Organised, detail-oriented, and capable of managing multiple priorities simultaneously
Demonstrated ability to work collaboratively within a team environment whilst maintaining a high level of professionalism
This position offers an excellent opportunity for individuals eager to develop their career in client services within the financial sector. We value proactive problem-solvers who are committed to delivering outstanding service and fostering long-term client relationships.
$36k-48k yearly est. 2d ago
Customer Service Representative
Risus Talent Partners
Customer service supervisor job in Newtown, PA
CustomerService Representative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a CustomerService Representative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customerservice or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 4d ago
Customer Service Supervisor
Kohler Co 4.5
Customer service supervisor job in Bristol, PA
_Work Mode: Onsite_ **Opportunity** The Supervisor - CustomerService leads the global customerservice experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training CustomerService Representatives to enhance productivity, product knowledge, and problem-solving capabilities.
**Specific Responsibilities**
**Functional Skills**
+ **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance.
+ **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customerservice capabilities.
+ **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity.
+ **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs.
+ **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise.
+ **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability.
+ **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements.
+ **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies.
+ **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion.
+ **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience.
+ **Other Duties:** Perform additional responsibilities as assigned.
**Competency-Based Actions**
_Set High Standards of Performance_
+ Models the Robern brand attributes in written and oral communication.
+ Takes ownership for own and customer actions.
+ Helps the Robern CustomerService function achieve aggressive goals.
+ Understands and accepts personal and team stretch objectives.
_Focus on the End Customer_
+ Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service.
+ Provides support for service decisions made by the team. Suggests improvements.
+ Maintains solid business relationships with internal and external decision makers and key influencers.
_Build Trust_
+ Build solid relationships with the Sales force and earn the reputation of "owning" the account.
+ Knows when to compromise and when to stand firm.
+ Demonstrates confidence in others when they are challenged and coaches on conflict resolution.
+ Ensures confidentiality and approachability with all levels within the organization.
+ Speaks in terms of "us" and "we" rather than "they" and "them."
_Drive Continuous Improvement_
+ Be a change agent that keeps our customer support in line with ever-changing business practices.
+ Encourages and supports others in their improvement efforts.
+ Identifies and utilizes measures and feedback processes to ensure desired improvement.
+ Suggests viable improvements to reduce non-value-added processes.
+ Partners with and educates customers to explain Robern processes and influence business results.
+ Employs Kohler Operating System (KOS) tools in problem solving.
**Skills/Requirements**
+ Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred.
+ Minimum of 3 years of experience in customerservice related functions, supply chain or sales.
+ Experience managing direct reports.
+ Experience in the implementation of continuous improvement in a service organization.
+ Excellent personal, organizational, verbal and written communication skills.
+ High sense of urgency and a proactive approach to problem solving.
+ Customer-focused mindset and an innate ability to respond to customers' expectations and requirements.
+ Excellent teamwork and communications with suppliers, customers and associates.
\#LI-Onsite
\#LI-KZ1
**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**
_We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._
**Why Choose Kohler?**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
$64.8k-98.4k yearly 58d ago
Airport Customer Service Supervisor
GAT 3.8
Customer service supervisor job in Philadelphia, PA
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Variable Hour, Non-Exempt
Job Summary: CustomerServiceSupervisor is responsible for supervising all functions of the airline customerservice operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline CustomerService
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$30k-48k yearly est. 17d ago
Customer Service Manager, Airport Customer Care (Philadelphia, PA, US)
American Airlines 4.5
Customer service supervisor job in Philadelphia, PA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* American is looking for a goal-oriented CustomerService Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
* CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
* Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
* CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
* This job is a member of the Airports Team within the Customer Experience Division.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customerservice, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals.
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
* Manage escalated service issues and be visible to your team members when problems arise
* Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
* Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customerservice experience
* 2 years' experience leading others
* Knowledge of company policies, procedures, and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
* Strong decision-making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Applicable valid driver's license as required by local authorities, if applicable
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$48k-70k yearly est. 7d ago
Customer Service Manager (Philadelphia, PA)
Philips Healthcare 4.7
Customer service supervisor job in Philadelphia, PA
Job TitleCustomer Service Manager (Philadelphia, PA) Job Description
The CustomerService Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units.
Your role:
Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth.
Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness.
Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements.
Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience.
Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings.
You're the right fit if:
You've acquired 2+ years of experience in medical device service operations or biomedical engineering
Your skills include experience working with or supporting Diagnostic Imaging or large healthcare systems.
You have a Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You've demonstrated experience managing cross-functional projects involving multiple stakeholders and departments.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in PA is $88,000 to $140,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Philadelphia, PA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$88k-140k yearly Auto-Apply 51d ago
Customer Support Manager
Agustawestland Philadelphia Corporation
Customer service supervisor job in Philadelphia, PA
Job
Posting
TitleCustomer
Support
Manager
$79k-114k yearly est. Auto-Apply 7d ago
Customer Engagement Manager
SKF Inc. 4.6
Customer service supervisor job in Blue Bell, PA
Salary Range: $ 84,000.00 to $ 100,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at ************
Position Summary
The Customer Engagement Manager is a dynamic leader within the USA Aftermarket Customer Engagement team, responsible for cultivating a high-performance culture centered on customer excellence, team empowerment, and continuous improvement. This role leads a team of Customer Engagement Representatives, drives strategic initiatives that elevate customer experience, fosters employee development, and strengthens cross-functional collaboration.
We are seeking a visionary leader who thrives in a fast-paced environment, inspires others, and is passionate about driving the evolution of our customer-centric culture. This individual will play a critical role in shaping the future of the department and must be a proactive, high-energy self-starter ready to drive immediate results.
Key ResponsibilitiesLeadership & Team Development
* Lead, coach, and inspire a team of Customer Engagement Representatives to deliver exceptional customer experiences.
* Foster a culture of empowerment, accountability, and continuous learning.
* Identify and develop talent, providing mentorship and growth opportunities.
Customer Experience Strategy
* Set and execute a strategic vision for customer engagement that aligns with the overall vision of the department as well as business goals.
* Ensure consistent delivery of the "wow" factor in every customer interaction.
* Serve as an escalation point for complex customer issues, guiding resolution with empathy and strategic insight.
Cross-Functional Collaboration
* Partner with Sales, Engineering, and other internal teams to drive customer success.
* Lead cross-functional initiatives to improve processes and enhance operational efficiency.
Operational Excellence
* Monitor performance metrics and implement improvements.
* Ensure compliance with SKF policies and maintain a full value chain mindset.
Strategic Communication
* Communicate effectively across all levels of the organization, translating customer insights into actionable strategies.
Qualifications
* Experience: Minimum of 10 years in customerservice, customer engagement, or related leadership roles, with a proven track record of managing teams and driving strategic outcomes.
* Leadership: Demonstrated ability to lead, develop, and inspire teams. Experience mentoring others and fostering a culture of growth.
* Strategic Thinking: Strong business acumen with the ability to align customer engagement strategies to broader organizational goals.
* Communication: Exceptional written and verbal communication skills, with the ability to influence and present effectively to diverse audiences.
* Customer-Centric Mindset: Deep commitment to understanding and advocating for customer needs.
* Collaboration: Proven ability to build strong relationships across functions and influence outcomes.
* Technical Proficiency: Proficient in Microsoft Excel and Microsoft Suite; comfortable with data analysis.
* Adaptability: Willingness and ability to travel approximately 30-40% to customer sites, other SKF locations, and internationally to SKF Puebla.
What You'll Love About SKF:Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution
Reports to: Director Customer Engagement
Location: Blue Bell, PA
Job ID: 23687
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.
$84k-100k yearly 49d ago
Customer Support Manager
Skillbridge Academy
Customer service supervisor job in Philadelphia, PA
SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning programs, and strategic workforce development. We take pride in cultivating excellence, fostering collaboration, and creating pathways for long-term success. Our team is driven by purpose, guided by integrity, and inspired by continuous growth.
Job Description
We are seeking a highly organized and motivated Customer Support Manager to lead our support operations and ensure an exceptional experience for all clients and students. This role involves developing support strategies, managing service processes, and collaborating across teams to provide efficient, high-quality solutions. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional customer care.
Responsibilities
Lead and oversee daily customer support operations to ensure timely and accurate assistance.
Develop and implement support procedures to improve service quality and team efficiency.
Monitor client inquiries, identify areas for improvement, and optimize the customer experience.
Collaborate with internal departments to resolve issues and streamline communication.
Maintain service records, reports, and performance metrics.
Train and support team members to maintain high service standards.
Ensure consistent, professional communication aligned with company values and objectives.
Qualifications
Strong communication and leadership skills.
Excellent problem-solving and organizational abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Commitment to providing exceptional customerservice.
Attention to detail and a results-driven mindset.
Additional Information
Competitive salary within the range of $53,000 - $57,000
Professional growth and advancement opportunities
Supportive and collaborative work environment
Skill-building and training programs
Comprehensive development opportunities within the company
$53k-57k yearly 26d ago
Customer Service Supervisor
Us Facilities 4.3
Customer service supervisor job in Philadelphia, PA
Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of CustomerService Associate Supervisor, conveniently located within Center City of Philadelphia. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Providing assistance to customers via the Call Center in a timely manner
Enforce company and department policies and procedures.
Maintain verbal, written email to manager regarding department.
Prepares work schedule to expedite workflow.
Maintain staff personnel file which include time and attendance records.
Completes daily and weekly payroll.
Monitor all lunch and break records.
Responsible for coaching, counseling, and /or corrective actions of staff.
Responsible for staff motivation.
Responsible for staff development and training.
Complete telephone and correspondence monitoring to assure accuracy and quality.
Monitor staff efficiency standards daily.
Assist staff with job duties when needed.
Answer inbound calls daily.
Handle escalated citizen situations which include telephone calls, correspondence, and webmail.
Assigns duties and examines work for accuracy.
Maintain communications with all clients via verbal and email when necessary.
Attend calibrations sessions with client(s).
Follows up requests with clients.
Completes daily, weekly, and monthly departmental reports.
Keep record of all departmental work completed.
Make necessary corrections/changes of any errors.
Monitor and maintain staff, IVR and ACD system functions.
Communicate with client in absence of Manager
Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
Ability of effectively communicate in a courteous and professional manner.
Ability to learn and apply knowledge accordingly.
Must be reliable, on time and in attendance on a daily basis.
AVAILABILITY
Candidate must be available to work between the hours of 8:30am and 5:00pm, Monday - Friday.
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of call center functions
Possess at least two years previous supervisory/management experience; or equivalent combination of education and experience
LANGUAGE SKILLS
Ability to read, write, and understand English and/or Spanish.
MATHEMATICAL SKILLS
Ability to add, subtracts, multiply and divide
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_10_% Standing _90_% Sitting ___% Lifting
Sitting and/or standing for long periods
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$30k-47k yearly est. 17d ago
Team Leader of Client Service
Corporation Service Co (AKA: CSC
Customer service supervisor job in Wilmington, DE
Team Leader - Annual Reports Wilmington, DE (Onsite) Monday-Friday, 9am-6pm CSC's Annual Reports Preparation & File team is seeking a Team Leader to lead a team of Client Order Coordinators who are responsible for providing great customerservice, while ensuring quality, efficiency, and timeliness of annual compliance filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.
Some of the things you'll be doing:
* Create an inspiring team environment with an open communication culture
* Develop key performance indicators and set clear team goals
* Delegate tasks effectively and set deadlines
* Oversee day-to-day operations
* Monitor team performance and conduct performance reviews
* Handle customer complaints and address escalations with customers
* Design and implement process and operational policies
* Full spectrum of employee management, development, and training
* Motivate team members to achieve objectives
* Discover training needs and providing coaching
* Listen to team members' feedback and resolve any issues or conflicts
* Recognize high performance and rewarding accomplishments
* Ensure the highest levels of productivity, service, and client satisfaction levels
* Organize team-building activities
These are the technical skills, experience, and qualifications that would make someone successful:
* 5 years of leadership experience, preferably in a customerservice and compliance industry
* A proven history of successfully mentoring and developing employees
* In-depth knowledge of developing and utilizing performance metrics
* Proficiency with MS Office, especially Excel
* Tremendous written and verbal communication skills
* Organizational and time management skills
* Decision-making skills
* Excellent change management skills
* Strong analytical and problem-solving skills
* Attention to detail
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
$76k-131k yearly est. 42d ago
Customer Retention Specialist - State Farm Agent Team Member
Albert Reyes-State Farm Agent
Customer service supervisor job in Philadelphia, PA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Customer Retention Specialist Sales & Service Focus
Albert Reyes State Farm Agency
Job Type: Full-Time (In-Office)
Compensation: Base Salary + Commission + Performance Bonuses
Retain. Cross-Sell. Grow the Book.
Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customer care while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth.
Youll work with existing customers to renew policies, resolve concerns, and improve retentionwhile also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you.
Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process.
Bilingual Spanish is a bonus, but not required.
What Youll Do
Proactively contact existing customers to support renewals and strengthen relationships
Conduct policy reviews and identify coverage gaps or opportunities to improve protection
Cross-sell and upsell additional products using a needs-based approach
Assist with policy updates, billing questions, endorsements, and account changes
Resolve customer concerns with empathy, urgency, and professionalism
Maintain accurate documentation of customer interactions and follow-up activity
Collaborate with team members to meet retention, outreach, and growth goals
What Were Looking For
Strong relationship-building skills with a service-first mindset
Ability to confidently pivot from service to sales and ask for the business
Excellent communication, listening, and problem-solving skills
Organized, detail-oriented, and consistent with follow-up
Comfortable working in a fast-paced, goal-driven environment
Prior experience in customerservice, account management, or insurance preferred
Full licensing required: Property & Casualty and Life & Health
If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided)
Bilingual Spanish is a plus (not required)
What We Offer
Base salary plus commission and performance bonuses
Licensing support and guidance to help you meet requirements
Ongoing training, coaching, and professional development
A results-driven culture that rewards performance and consistency
Long-term career growth opportunities within the agency
Ready to Grow Your Career in Insurance?
If youre motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, wed love to hear from you.
Apply today to join Albert Reyes State Farm Agency.
$29k-41k yearly est. 6d ago
Digital Customer Engagement Manager
Hhaexchange
Customer service supervisor job in Philadelphia, PA
Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals.
You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT).
Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.
This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week).
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties
Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization.
Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights.
Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer.
Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app.
Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center.
Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout.
Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor's degree or equivalent experience in communications, marketing, or related field.
5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles.
Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes).
Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes.
Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus
Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred
Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies.
Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred.
Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages.
Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language.
Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement.
Familiarity with segmentation strategies for targeting communications.
Strong organizational and project management skills with the ability to handle multiple priorities.
Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders.
Calm under pressure, with the ability to deliver clear, transparent communication during incidents.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$110k-120k yearly 2d ago
Hourly Customer Service/Bar Manager
JK Hospitality Dba Golden Corral
Customer service supervisor job in Bensalem, PA
As Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment. Your responsibilities include but not limited:-Leading our seating, hosting efforts-In-House Marketing-Cash Control -Alcohol Control -Over CustomerService Experience Individual must be able to stand/walk at a fast pace for several hours at a time. Nights and Weekends Required. Compensation: $15.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.
$15-18 hourly Auto-Apply 60d+ ago
Supervisor, Financial Services
Temple University Health System 4.2
Customer service supervisor job in Philadelphia, PA
Supervisor, Financial Services - (256834) Description Supervises the financial, credit, debt management counseling, insurance verification and eligibility and education services processes. Utilizes alternative means for obtaining coverage for uninsured and underinsured patients.
Enforces and maintains updated procedures that are in compliance with all regulatory changes.
Trains staff and assures that accuracy and productivity are maintained.
Interacts with outside vendors and handles issues of a sensitive and confidential nature with patients and families.
Participates in the on call schedule for financial clearance issues.
EducationAssociate's Degree Required or Combination of relevant education and experience may be considered in lieu of degree RequiredExperience3 years experience as a financial counselor or related role in a healthcare environment RequiredGeneral Experience and knowledge of hospital billing / registration systems RequiredGeneral Experience and knowledge of third party reimbursement and eligibility processes and regulations RequiredLicenses Your Tomorrow is Here!Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals.
Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc.
, and Temple Transport Team.
Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.
To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike.
At Temple Health, your tomorrow is here!Equal Opportunity Employer/Veterans/DisabledAn Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Your Tomorrow is Here!Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation.
Achieving that goal means investing in our employees' success through staff and leadership development.
Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.
Primary Location: Pennsylvania-PhiladelphiaJob: FinanceSchedule: Full-time Shift: Day JobEmployee Status: Regular
How much does a customer service supervisor earn in Lower Merion, PA?
The average customer service supervisor in Lower Merion, PA earns between $26,000 and $60,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Lower Merion, PA
$40,000
What are the biggest employers of Customer Service Supervisors in Lower Merion, PA?
The biggest employers of Customer Service Supervisors in Lower Merion, PA are: