Customer service supervisor jobs in Wauwatosa, WI

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $18/hour Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. *Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . *Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. *Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you! The Yard Team Lead will be responsible for the supervision of the outside customer loading process, as well as greeting and assisting customers throughout the yard. The Yard Team Lead will ensure the accuracy of merchandise receipts and loadings of customer merchandise in the assigned area following company policies and procedures. Job duties: Responsible for ensuring Fleet Farm's merchandise presentation standards are in place in the yard and surrounding work areas. Ensure displayed merchandise throughout store is seasonally relevant, properly secured, and well represented. Responsible for maintaining backroom locator accuracy within yard area. Ensure all merchandise is properly wrapped and stored in a way that will prevent it from being weather damaged. Effectively load correct merchandise into customers' vehicles while following all safety guidelines. Ensure that the Gate Guards are knowledgeable and executing the proper verification procedures for all outside customer loads. As requested, locate sale and promotional items to replenish stock during operating hours. Transport product throughout the facility while safely operating a forklift. Ensures cleanliness standards are in place in the yard and gate areas. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: High School Diploma or GED preferred. Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Ability to be certified to operate a forklift and other material handling devices. Ability to lift up to 50 lbs. Proven ability to lead, coach, and build teammate relationships in a fast changing environment. Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members. Demonstrated ability to act decisively, implement solutions, multi-task, and respond flexibly in a quick changing environment. Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Imagine a career where you can enjoy being home every night and on the weekends! Advance your career with a privately held company that is focused on bringing health-conscious bottled water, water filtration, and coffee solutions to every home and business! Premium Waters is an industry leader with opportunities for growth all over the country. Premium Waters, Inc. is looking for a Customer Service Supervisor to join our team in the Milwaukee area. This is a management position focused on training, developing, and implementing both operations and policies. Responsibility includes the oversight of a customer service team with the goal of customer satisfaction. You would work closely with the office manager, operations, warehouse, sales, and production department staff to ensure proper execution and development of all processes daily. Feel good knowing that you are involved with products that people look forward to receiving, making this a fun job interacting with customers that are excited to be involved with your company. Enjoy a family-friendly environment where your success and well-being is of the utmost importance to the company and its success. Premium Waters offers a wealth of opportunities for growth and development. We are ready for you if you are flexible to change and excited about growth and development! As a valued team member, you will enjoy: • Competitive compensation • Great benefits package that includes medical and dental coverage as well as short term and long-term disability. Generous PTO package and paid parental leave. • 401(k) with match • Impressive wellness incentive program - including gym membership, insurance discounts, reimbursements and more for living a healthy lifestyle • Stability - Premium Waters is a financially sound organization that has grown through acquisition and continued reinvestment in the organization. If you have the following, Premium Waters wants to hear from you: • 3+ years of customer service experience in an office environment. • Knowledge of Microsoft Word, Excel, and Outlook required. • Excellent verbal and written communication skills • Ability to problem solve and use critical thinking skills to deliver strategic, effective results. • Knowledge and experience with managing a customer database (software) • Accounts Receivable experience preferred. • Ability to be a leader with experience as a supervisor or manager with a passion for delivering exceptional customer service. All new hires must pass a physical exam, background check and drug test. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one. All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility. The Supervisor for the Technical Support Team is responsible for providing guidance, instruction, and leadership to the BRK Technical Service Team and functions as the internal help chain across the Service network. The Supervisor for the Technical Support Team also serves as a liaison between the BRK Technical Support Team Product Management, Service, Quality. Duties and Responsibilities: Coach, develop, & manage Technical Service Advisor team in all areas including product knowledge, policies and procedures as well as performance metrics Manage the Technical Service Advisor team to make sure they are delivering on KPI expectations. Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction. Drive operational excellence by prioritizing, delegating, and strategizing workload within the Technical Service team and reporting to upper management. Responsible for management of internal “help chain” for service network. Including maintaining Knowledge bases and ensuring internal support forums are up to date. Schedule working hours and shifts while managing employee timekeeping, PTO tracking, and workflow data tracking. Provide recommendations and feedback to leadership on team structure and resource allocation to improve operation effectiveness and utilization of employee skillsets. Identify training opportunities within the team and work with leadership to create standard operating procedures or training content. Schedule, deliver, and manage accessibility to training resources and standard operating procedures. Support with coverage for absent team members as needed. Communicate with other Departments on status of cross-functional issues Lead Continuous improvement activities as needed Education and Experience Requirements: High school diploma or equivalent education Hands on experience in a repair industry a plus Ability to deal with confidential material 5+ years of experience in Customer Service, Technical Support or related field Supervisor experience Working knowledge of MS Office 365 Excellent verbal and written communication, organizational, and interpersonal skills Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.) Milwaukee Tool is an equal opportunity employer.

Job Description We are seeking an experienced Customer Service Supervisor to lead our in-office, anesthesia billing call center team. This role will oversee a dedicated team handling both incoming and outgoing patient calls related to anesthesia billing inquiries, payment processing, and insurance verification. Key Responsibilities Supervise, coach, and develop a team of customer service representatives Monitor call quality and performance metrics to ensure excellent patient service Create and implement training programs for new and existing team members Establish performance goals and conduct regular evaluations Manage call center schedules and workflow to optimize efficiency Address and resolve escalated patient concerns regarding anesthesia billing Collaborate with billing specialists to ensure accurate information is provided to patients Generate and analyze call center performance reports Implement process improvements to enhance patient satisfaction and team productivity Required Experience/Qualifications 3+ years of supervisory experience in a call center environment Demonstrated leadership abilities and team management skills Experience in healthcare billing, insurance, or revenue cycle management Proven track record of training and developing customer service teams Ability to handle complex patient inquiries with empathy and professionalism Preferred Qualifications Experience specifically with anesthesia billing or medical specialty billing Knowledge of medical coding and billing procedures Familiarity with healthcare compliance regulations (HIPAA, etc.) Experience with call center technology and CRM systems Background in performance management and quality assurance Skills Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Exceptional organizational and multitasking capabilities Ability to analyze call metrics and implement improvements Patient-centered approach to customer service Bilingual is a plus Education Bachelor's degree preferred, or equivalent combination of education and experience Healthcare-related certifications a plus 8 Hour In-office workday with combination of varying shifts of 8:00AM-4:00PM and 10:00AM-6:00PM (CST)

Job Description Innovante Insurance Agency was founded on over three decades of industry experience and a genuine commitment to doing what is right for our clients. We built this agency from the ground up with care, passion, and a hands-on approach that has become rare in the industry. Every policy is tailored with precision and supported with guidance that helps clients feel informed and protected. Our book of business is built entirely on referrals, a reflection of the trust and loyalty our clients place in us. Our team thrives in a relaxed yet focused environment, where your expertise matters and your work has meaning. Employees consistently describe Innovante as a positive, supportive, growth-oriented environment where they feel valued every day. We are seeking an experienced and service-driven Insurance Customer Service Manager to support and grow our personal lines clients. This is a fast-paced role where accuracy, professionalism, and genuine care are essential. You will provide expert guidance, handle policy changes and reviews, prepare quotes, and help clients feel confident in the protection they receive. Base salary $45,000-$70,000 based on experience. Bonuses on top Generous PTO and paid holidays Health, dental, vision, and life insurance 401(k) plan with company match Health insurance reimbursement Employee discounts on auto and homeowners insurance Monday through Friday schedule with evenings and weekends off Professional development, mentorship, and long-term career growth If you want to be part of an agency where your expertise is respected and your work truly helps people, apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Weekends off Bonus Opportunities Licensing Assistance Holidays Off Paid Holidays 401k Plan Professional Development Advancement Opportunities Mentorship Continuing Education Opportunities Professional Work Environment Employee Discounts Equipment Provided Office Snacks and Coffee Health Insurance Reimbursement Critical Care Responsibilities Assist clients by quoting and processing policy changes Handle billing questions and provide timely resolutions Support clients and team members with new policy quotes and renewals Communicate with clients and carriers by phone, email, and in person Prepare accurate quotes, applications, and related documentation Requirements Active Property and Casualty License Prior experience in an insurance service role Strong knowledge of personal lines coverage and terminology Experience quoting and processing new business, renewals, and changes Excellent verbal, written, and listening communication skills Experience with AMS 360 is a strong plus

Job Description At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Head of Customer Service & Support for our client located in Round Lake, IL. Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Our cutting-edge technology and trendsetting creations are poised to captivate your senses like never before. As Head of Customer Service & Support you will oversee a department consisting of Order Entry Specialists and Customer Advocates, managing all aspects of domestic and international orders including order changes, order tracking, and customer communication. The Head of Customer Service requires a strategic thinker who can provide exceptional leadership and ensure a seamless customer experience. This role requires a high level of urgency, accuracy, and a willingness to work flexible hours to accommodate clients and account executives in different time zones. Key Responsibilities: Lead, mentor, and manage a team of four direct reports, including Order Entry Specialists and Customer Advocates. Serve as the primary point of contact for escalated customer inquiries and complaints, providing timely and effective resolutions. Foster a positive and collaborative work environment, promoting teamwork and professional development. Conduct regular performance evaluations and provide constructive feedback and coaching. Maintain proactive communication with clients to provide updates and address any concerns. Monitor and track orders with open order and daily shipment live links to ensure they meet client specifications and deadlines as self-sufficiently as possible. Collaborate with internal teams to verify order progress and ensure timely fulfillment only as needed. Respond to customer inquiries via phone, email, and other communication channels. Ensure clear and professional communication tailored to the clients time zone, work hours, and preferences. Establish and maintain strong relationships with customers, ensuring clear and proactive communication. Monitor customer feedback and identify trends to continuously improve customer experience. Develop and implement customer service strategies aligned with the company's goals and objectives. Analyze key performance indicators (KPIs) and metrics to assess department performance and identify areas for improvement. Prepare and present regular reports to senior management on customer service performance and initiatives. Implement cross-training for all roles and responsibilities. Demonstrate urgency in addressing client needs and resolving issues promptly. Research and accurately address client concerns self-sufficiently before responding. Work closely with internal teams including Logistics and Sales to resolve any order discrepancies or delays if you cannot determine the root cause yourself. Provide feedback to internal teams based on client interactions and experiences. Understand the order entry process for both domestic and international sales orders Serve as primary back up for order processors Other duties related to customer service may apply and be expected as issued by direct supervisors. Qualifications: Bachelors degree in Business, Communications, or related field preferred. Five plus years' experience in managing a customer support team or a similar role, preferably in an international setting. Experience in the fragrance, cosmetics, personal care, or candles industry is a plus. Excellent verbal and written communication skills in English. Strong problem-solving skills and the ability to work under pressure. High level of empathy and customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Personal Attributes: Culturally aware and sensitive to the needs of a diverse customer base. Patient, empathetic, and able to handle stressful situations with grace. Self-motivated, proactive, and able to work independently as well as part of a team. Working Conditions: Full-time position with a flexible schedule to accommodate evening hours and extensive email communication. May require occasional travel for training or team meetings. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and inclusive work environment. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off

_Work Mode: Onsite_ **$2500 Sign On Bonus!!!** **Opportunity** : The Supervisor, Service Parts is responsible for leading operational activities within Kohler's Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager - Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals. **Responsibilities:** + Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals. + Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence. + Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment. + Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. + Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area. + In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. + Build a strong team to enhance effectiveness of the Service Parts Operations group. + As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets. + Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. + Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction. + Measure project performance using appropriate tools and techniques. + Report and escalate to management as needed. + Manage the creation and maintenance of comprehensive process documentation. + Other duties as assigned by leadership. **Skills/Requirements** **_Required:_** + Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of. + Minimum of 2-5 years prior production leadership experience. + Minimum of 5-8 years prior experience in operational or supply chain management. **_Preferred:_** + Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field. + Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred. + Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities. + Prior experience leading unionized associates. \#LI-SW1 \#LI-Onsite **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $71,500 - $108,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

Wisconsin Center District Job Description - Guest Services Manager Position Overview: Reporting to the Director of Guest Services, the Guest Services Manager is responsible for managing a team of Guest Services Supervisors and Guest Services Associates who are responsible for enhancing and resolving the experiences of guests at any Wisconsin Center District (WCD) facilities. The Guest Services Manager will oversee all guest communication and feedback including inquiries, concerns, and guest resolution and drives process improvements for the overall guest experience. The Guest Services Manager will also conduct Guest Services staff training and supervise Guest Services employees in accordance with the WCD policies and procedures. Responsibilities: Event Staff Management • Effectively communicate with Guest Services staff to establish standards and expectations, goals and objectives, and policies and procedures. • Motivate Guest Services staff by creating a positive working environment and lead by example the WCD's core values of BPX (Bold. Proud. Experience Obsessed) where employees are stimulated and inspired to do exceptional work. • Facilitate a coaching and counselling program that maintains consistency of effort among event staff. • Identify and develop event staff into specialized supporting roles. • Work closely with Guest Service Supervisors to develop their leadership skills and scale up the effectiveness of building management. • As directed, review staff-related incidents with Guest Services Supervisors and internal departments to ensure consistency and accuracy of WCD records. Event Planning and Coordination • Meet with Event Services department to determine Guest Services needs and requirements on a per-event basis. • Assist with scheduling and positioning of Guest Services staff to best accomplish the service, safety, and cost priorities for each event. • To maintain emergency preparedness, the Guest Services Manager must have full working knowledge of all applicable safety regulations and security procedures for all WCD facilities. Event Operations • Coordinate pre-event briefings with Guest Services Supervisors and other key support staff. •Utilizing the coaching/counselling programs, evaluate and reinforce the work of the Guest Services staff in real time. •Work events where Guest Services staff are scheduled. Training •Manage the ongoing development and facilitation of Guest Services staff training. Training content includes service values, service operations, safety policies, and general building orientation. •Assist with position-specific training modules to facilitate staff rotation and the orientation of new hires. Administrative •Work with the Event Operations Department to monitor and/or implement staffing levels for each event. •Assist in the administration of an end-of-year staff survey, soliciting feedback on the Guest Services employee experience. •Perform the duties of the Guest Services Supervisor, when necessary. Other Duties as Assigned Skills & Qualifications: •Must possess a positive and enthusiastic personality, and an openness to learning, with a superior work ethic. •Demonstrated ability to convey information with clarity and precision (both written and verbal) High level problem-solving skills with the ability to make quick,effective decisions in demanding situations. •Ability to thrive in a fast-paced environment; working on numerous projects and tasks. Meticulous attention to detail in document preparation and record-keeping. Must be available for most major events, including pre- and post-event responsibilities. •Exceptional presence and ability to deliver compelling and persuasive presentations and information to diverse audiences. Working knowledge of Microsoft Office Suite (i.e. - Outlook, Excel, Word, and PowerPoint). •Must be able to work weekends, evenings, and holidays in addition to regular business hours. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and walk. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Specific hearing abilities required by this job include the ability to hear to be able to listen and answer a phone and radio in the course of the job. The employee is frequently required to use hands and fingers in the course of general work tasks. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so assigned. Education & Experience: • Required o Minimum two-year college degree or equivalent experience. o Three to Five years of management, supervisory and training experience o Experience working in a fast-paced environment, demonstrating an ability to work under pressure, recognize problems and find solutions o Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook • Preferred o Bachelor's degree from a four-year accredited university in Sport/Event Management, Hospitality, Training & Education, or Business Administration o Previous experience working with Time, Attendance and Scheduling Software Positioned Based in: Milwaukee, WI Travel Required: N/A Position Type: Exempt Reports to: Director of Guest Services Department: Guest Services ***Revised on 9/18/25 **The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. **We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status. **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What we can offer you: Competitive wage Defined Benefit Pension Plan Health and Dental Insurance 100% company paid Group Life Insurance Paid Vacation Paid Holidays Free parking and close access to public transportation options Opportunities to work in a fast-paced, live event environment

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Employment Services Supervisor Job Compensation: $57,771.00 to $72,213.00/Per Year Salary (depending on experience). Employment Services Supervisor Job Responsibilities: Develop and operationalize policies and procedures relating to coordinated Employment Services Unit and inter-unit activities (i.e. Economic Development and Transportation). Plan, schedule and conduct employer contacts using appropriate communication and marketing techniques to promote partnerships and employer incentives Coordinate and organize on-site recruitments and Job Fairs and special events. Monitor changes and trends in the economic market and report information to management for projections of future employment opportunities, job development, and training programs. Maintains awareness of local employers, their market share, methods of service, reputations, benefits, and wage levels. Establish relationships for alliances with the other Community Based Organizations to promote UMOS W-2 goals. Active member and facilitator of agency W-2 Community Steering Committee Build and maintain successful long-term relationships with employers based on hiring and retention outcomes. Facilitate inter-unit, inter-office, and inter-agency communications and coordination on behalf of Employment services and its customers. Responsible for the development of a Marketing Plan needed to secure unsubsidized employment opportunities and the development of sufficient Community Service Jobs (work experience), CP-TEMP Job slots, and other employer-linked training opportunities. Develop menu of services for participant employment opportunities and work activities. Oversee activities related to workshops, job club, and employment consultants. Oversee role of data clerks regarding tracking of attendance and non-participation as it related to work activities including work experience, job club and workshop (employment services activities). Plan for new program initiatives, systems or shifts in employment program emphasis. Responsible for tracking of employer contacts, outreach efforts and outcomes. Supervise, direct and train employment services staff. Monitor work progress and outcomes. Coach employees as necessary. Develop and write standard operating procedures for employment services. Develop new systems and forms to meet program contract performance Orient all new employment services unit employees to W-2 UMOS service delivery structure. Oversee contract preparation and expenditures for employer incentive programs. Responsible for periodic Employer Satisfaction surveys by phone, mail or in person as resources allow. Plan and facilitate regular staff meetings for communication and coordination purposes. Attend meetings, conferences, workshops as assigned. Employment Services Supervisor Job Qualifications: Bachelor's Degree preferably in business, marketing or related field plus 5 years' experience performing the work of a Marketing Rep or Employer Services Rep and/or supervisor of related activities. Able to demonstrate through either education or a combination of education and three years of employment and training programs; knowledge of supervision and coordination of employment programs. Knowledge of staffing, employer marketing, job development and job placement; Demonstrated ability to monitor program process and make improvement recommendations based on internal and external factors. Able to research, evaluate and interpret labor market information. Able to evaluate trends and forecast potential outcomes. Must possess strong written and oral communication and presentation skills and the ability to meet agency goals. Proficient using Microsoft Office Suite, Working knowledge of computer programs such as word processing, spreadsheets, state systems (CWW, WWP, WEBI) and employer tracking database. Must possess awareness, knowledge and sensitivity to socioeconomic and cultural diverse backgrounds of the target populations served and be knowledgeable of the metro labor market. Must have a reliable vehicle, possess a valid Wisconsin driver's license and maintain adequate auto liability insurance. Must be able to travel and work irregular Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions. Physical Demands: Employee is frequently required to stand, walk, sit, bend Occasionally required to lift and /or move up to 20 Frequently required to Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting. Noise level in this work is usually quiet to Tools & Equipment Used: iPads, iPhones, laptop computers, projectors, copy/scanner machine, fax Various computer software; and Use first aid equipment, fire Usage varies by position. Additional Eligibility Requirements: Employment with UMOS is contingent upon successful completion of a Driver's License check prior to commencing employment. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Leads and supervises a regionally-based team of The Management Group's (TMG) IRIS consultants - ensuring provision of high-quality, person-centered supports to IRIS participants, and achievement of TMG's organizational goals. Contributes to overarching strategy to provide quality and cost-effective care. Essential Job Duties • Provides leadership, training and supervision to reporting team of IRIS consultants - establishing relationships and rapport to drive optimal outcomes. • Demonstrates concept of self-direction and person-centered practices. • Reviews and utilizes data and reports to manage IRIS consultation services requirements, and identifies proactive solutions for the team. • Conduct reviews for pre-determined number of IRIS consultant records each month and documents results - emphasizing timelines, documentation standards, and plan accuracy. • Reviews and authorizes participant plans, budget amendments, one-time expense requests, and liaises for vendors as needed. • Communicates clearly and effectively with IRIS consultants and/or participants in the IRIS program about topics including: directives from the Department of Health Services (DHS) regarding programmatic changes, participant budget reductions and terminations. • Assists IRIS consultants with difficult situations and messaging, (i.e. fraud and conflict of interest), and maintains strictest confidentiality regarding all employee and participant related information including Health Insurance Portability and Accountability Act (HIPAA) and other personal or organizational information. • Acts as a change management conduit and communicates, assesses or interprets program, policy or protocol changes, staff changes and conflict of interest situations. • Works collaboratively with other staff, participants and stakeholders to ensure that service excellence standards are being met. • Responsible for outreach and networking opportunities with external stakeholders. • Meets regularly with area leaders and staff to discuss important participants issues or topics as needed, holds monthly team meetings, attends quarterly leadership development, and attends home visits with each IRIS consultant annually. • Local travel may be required (based upon state/contractual requirements). Required Qualifications • At least 5 years health care, preferably in care coordination, and at least 2 years of experience serving the target groups of the IRIS program (adults with physical/intellectual disabilities or older adults), or equivalent combination of relevant education and experience. • A bachelor's degree in social work, psychology, human services, counseling, nursing, special education or a closely related field, and one year of direct experience related to the delivery of social services to the target groups required. May consider at least 5 years of experience related to delivery of social services to the target groups IRIS serves in lieu of degree. • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements. • Demonstrated competencies in the following: professionalism, leadership, performance management, team development, and data analytics. • Knowledge of long-term care programs, and familiarity with principles of self-determination. • Demonstrated knowledge of community resources. • Proactive and detail-oriented. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Responsive in all forms of communication, and ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships and collaborate in a highly matrixed organization. • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving and critical-thinking skills • Communication outreach and partnership development experience. • Experience working with elderly and people with physical disabilities and developmental disabilities. • Ability to take ownership of an assigned area and corresponding programs, and lead with success. • Excellent verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

The Adult Day Services (ADS) Supervisor is responsible for ensuring the quality of programming for the Adult Day Services Program, which involves planning, developing and coordinating the activities, assessment, and daily needs of program. Program activities are therapeutic, social and inclusive and designed to meet the diverse needs of the Adult Day Services participants. ESSENTIAL DUTIES (FUNCTIONS) include the following: Supervision Supervises assigned department personnel. This includes the following responsibilities, but not limited to: hiring, evaluating, training, scheduling, ensuring accuracy, timeliness, and the completion of all work performed by direct reports. Educates and trains direct reports on all department and agency policies and procedures. Meets with assigned staff at least monthly to identify and resolve problems; manage projects, and review work processes and procedures. Participates in management team activities and agency events including fundraisers as . Participates in assigned meetings, professional development, and training as . Program Coordination Ensures client activities and services provided are interesting, stimulating, and appropriate for most participants, and afford choices to persons served. Develops, disseminates, and implements monthly and weekly program calendars for social/leisure/therapeutic activities to stimulate and motivate persons served to function at their maximum level of independence. Coordinates the completion of all required documentation pertaining to any significant event, problems, or progress, includes ensuring documentation is retained and filed appropriately. Partners with programs and departments to plan, coordinate and participate in community outings and special activities such as holiday parties or other events, including coordinating transportation. Communicates effectively with participants, caregivers and staff, ensuring program policies and procedures regarding communication and confidentiality are followed. Ensures the safety of each participant by monitoring activities, maintaining a sanitary, clutter-free environment, and participating in safety training and emergency drills. Serves as the primary contact for new referrals and new client assessments by conducting activity assessments for each individual enrolling, and by developing, reviewing and implementing individual participant care plans. Works on the floor at least four hours a day doing activities, assessing, modeling, and training staff. Ensures medications are stored per established agency and medical requirements and regulations. Reports suspected abuse, neglect and exploitation of participants immediately per program and agency policies and procedures. Stays abreast of emergency procedures and/or updates for each program scenario to ensure awareness of protocols in the event of an emergency. Provides oversight for the purchase, inventory, and storage of program supplies. *NON-ESSENTIAL DUTIES* Works with the Adult Services Manager to research and market Adult Day Services Program. Assist staff with the maintenance of program areas, supplies, and equipment ensuring that they are clean/disinfected, stocked/replenished, and in good working order daily. Supports participants with ADLs (toileting, bathing, ambulating, transfers, feeding, changing clothes, etc). Performs other duties (or functions) as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate or bachelor's degree or 5 years relevant experience . A minimum of one (1) year case management experience. A minimum of one (1) year of supervisory experience required. A minimum of three (3) years' experience in disability services and activity planning . Current CPR, First Aid, CPI, and/or Universal Precautions training/license preferred. Successful physical examination/TB test . Must have a valid driver's license and reliable transportation. Must have proof of insurance AND meet the requirements of the Employee Driving Policy. A Criminal Background Check must meet the requirements of the State of WI licensure for day programming. A Credit Check is for this position. Specialized Skills/Abilities/Knowledge: Ability to create, modify, and implement client activities, and manage resources. Ability to interact positively and compassionately with participants, caregivers, employees and the community. Knowledge of Universal Precautions and infection control procedures. Ability to swim (for Kenosha location). Ability to exercise safe lifting techniques, operate a mechanical lift and durable medical equipment. Working knowledge of the Microsoft Office Suite. Ability to maintain confidentiality. Awareness of disability issues and geriatrics. High level of cultural competency and appreciation for diversity and inclusion. Ability to interact with people from culturally diverse backgrounds and display strong customer relation skills. Effective oral and written communication. Ability to problem-solve issues. Self-motivated, dependable, and able to work independently to meet deadlines. Must be organized and able to handle multiple tasks. Must be honest. Must exercise sound judgment in making decisions and act accordingly. EQUIPMENT USED/MACHINERY REQUIRED TO OPERATE: Includes, but is not limited to: Adaptive physical education equipment Standard medical equipment used in rehabilitation or adult daycare centers Tube Feeding Equipment Various types of mechanical lifts Telephone Copier Computer Fax Operate a motor vehicle safely Durable Medical Equipment (as ) PHYSICAL DEMANDS: May be to lift, carry, push or pull up to 50 pounds. Frequently requires sitting, standing, walking, bending, squatting, kneeling and reaching. Frequently performs 1 to 2 person transfers from chair to toilet and back; from floor to chair and back. Occasionally exposed to loud/noisy environments. Required to drive, and transport clients, which includes assisting individuals in and out of vehicles.

Department: 05602 AAH Menomonee Falls - Outpatient Rehabilitation Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Supervisor supports both the Sports Health Germantown and Aurora Physical Therapy Menomonee Falls clinics. Pay Range $46.55 - $69.85 Major Responsibilities: Oversees the day to day operations in the department. Works as a team with other supervisors to achieve operational efficiencies and optimum patient satisfaction. Conducts studies and provides input related to department performance improvement and productivity standards. Facilitates implementation of care management strategies. Manages patient caseload in assigned areas and organizes staff schedules and coverage needs to meet volume and productivity standards, including temporary agency coverage. Provides patient care activities according to standards and functions of their individual professional practice. Develops and maintains site-based department policies and procedures. Oversees completion of all required documentation per department policy. Identifies, plans and organizes information systems and process improvements in the department. Ensures that staff are oriented, trained, and current with clinical and other competencies. Orients new staff to clinical and department policies and procedures; assigns mentors to new staff on rotation. Ensures staff competencies are met for equipment and skills. Collaborates effectively with system leadership, physicians and/or committees/work teams in developing, promoting, and enhancing new programs and services, strategies, site projects, standardized competencies, policies and procedures, and other market or site issues. Works in conjunction with site based and market teams to meet all local, state, and federal compliance standards, guidelines, and practices, including the DNV and The Commission on Accreditation of Rehabilitation Facilities. Provides input into operating, staff and capital budgeting process and is accountable for operating within the budget. Ensures that all productivity, labor efficiency, and contribution margins are met. Manages building equipment and issues as required. Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Physical Therapist license issued by the state in which you work, or Occupational Therapist license issued by the state in which you work, or Speech-Language Pathology license issued by the state in which you work, or Athletic Trainer license issued by the state in which you work. Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required Education Required: Bachelor's Degree in Physical Therapy, or Bachelor's Degree in Occupational Therapy, or Bachelor's Degree in Speech Pathology, or Bachelor's Degree in Athletic Training or related field. Experience Required: Typically requires 3 years of experience in rehabilitation, with experience as a lead or senior level staff. Knowledge, Skills & Abilities Required: Excellent diplomacy, organizational and problem solving skills. Excellent verbal, interpersonal, and written communication skills. Basic proficiency in the use of Microsoft Office (Excel, PowerPoint and Word) or similar products. Certification Addendum Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others). Physical Requirements and Working Conditions: May be required to lift up to 50 lbs. and assist with patient mobility (including transfers, standing, walking) if indicated via discipline. Position requires repetitive use of hands: simple grasping - 5-15 lbs. - 20% of the workday. pushing/pulling - up to 75-100 lbs. - 10% of the day. fine manipulation of hands during massage and joint mobilization. Must have functional use of senses to allow for effective communication. Potential for exposure to blood and body fluids through patient contact and therefore must have ability to wear protective clothing as needed. Must be able to sit, stand, walk, lift, and squat throughout the workday. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at Mount Pleasant residential apartment community in Mount Pleasant, WI. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $27.00 - $34.00 per hour Additional earning potential through position-specific performance incentives Essential Responsibilities: Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting Work with vendors to maintain the appearance and safety of the community Oversee expenses and budget Provide support and training to your team Skills for Success: 2 plus years of experience in multifamily Service Supervisor role EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities. Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all. On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments. Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services. As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and records May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required ADDITIONAL AGENCY REQUIREMENTS (Required of all employees): Must comply with agency and departmental policies and regulations Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $18/hour Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. *Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . *Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. *Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you! The Yard Team Lead will be responsible for the supervision of the outside customer loading process, as well as greeting and assisting customers throughout the yard. The Yard Team Lead will ensure the accuracy of merchandise receipts and loadings of customer merchandise in the assigned area following company policies and procedures. Job duties: Responsible for ensuring Fleet Farm's merchandise presentation standards are in place in the yard and surrounding work areas. Ensure displayed merchandise throughout store is seasonally relevant, properly secured, and well represented. Responsible for maintaining backroom locator accuracy within yard area. Ensure all merchandise is properly wrapped and stored in a way that will prevent it from being weather damaged. Effectively load correct merchandise into customers' vehicles while following all safety guidelines. Ensure that the Gate Guards are knowledgeable and executing the proper verification procedures for all outside customer loads. As requested, locate sale and promotional items to replenish stock during operating hours. Transport product throughout the facility while safely operating a forklift. Ensures cleanliness standards are in place in the yard and gate areas. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: High School Diploma or GED preferred. Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Ability to be certified to operate a forklift and other material handling devices. Ability to lift up to 50 lbs. Proven ability to lead, coach, and build teammate relationships in a fast changing environment. Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members. Demonstrated ability to act decisively, implement solutions, multi-task, and respond flexibly in a quick changing environment. Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Head of Customer Service & Support for our client located in Round Lake, IL. Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Our cutting-edge technology and trendsetting creations are poised to captivate your senses like never before. As Head of Customer Service & Support you will oversee a department consisting of Order Entry Specialists and Customer Advocates, managing all aspects of domestic and international orders including order changes, order tracking, and customer communication. The Head of Customer Service requires a strategic thinker who can provide exceptional leadership and ensure a seamless customer experience. This role requires a high level of urgency, accuracy, and a willingness to work flexible hours to accommodate clients and account executives in different time zones. Key Responsibilities: Lead, mentor, and manage a team of four direct reports, including Order Entry Specialists and Customer Advocates. Serve as the primary point of contact for escalated customer inquiries and complaints, providing timely and effective resolutions. Foster a positive and collaborative work environment, promoting teamwork and professional development. Conduct regular performance evaluations and provide constructive feedback and coaching. Maintain proactive communication with clients to provide updates and address any concerns. Monitor and track orders with open order and daily shipment live links to ensure they meet client specifications and deadlines as self-sufficiently as possible. Collaborate with internal teams to verify order progress and ensure timely fulfillment only as needed. Respond to customer inquiries via phone, email, and other communication channels. Ensure clear and professional communication tailored to the clients time zone, work hours, and preferences. Establish and maintain strong relationships with customers, ensuring clear and proactive communication. Monitor customer feedback and identify trends to continuously improve customer experience. Develop and implement customer service strategies aligned with the company's goals and objectives. Analyze key performance indicators (KPIs) and metrics to assess department performance and identify areas for improvement. Prepare and present regular reports to senior management on customer service performance and initiatives. Implement cross-training for all roles and responsibilities. Demonstrate urgency in addressing client needs and resolving issues promptly. Research and accurately address client concerns self-sufficiently before responding. Work closely with internal teams including Logistics and Sales to resolve any order discrepancies or delays if you cannot determine the root cause yourself. Provide feedback to internal teams based on client interactions and experiences. Understand the order entry process for both domestic and international sales orders Serve as primary back up for order processors Other duties related to customer service may apply and be expected as issued by direct supervisors. Qualifications: Bachelors degree in Business, Communications, or related field preferred. Five plus years' experience in managing a customer support team or a similar role, preferably in an international setting. Experience in the fragrance, cosmetics, personal care, or candles industry is a plus. Excellent verbal and written communication skills in English. Strong problem-solving skills and the ability to work under pressure. High level of empathy and customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Personal Attributes: Culturally aware and sensitive to the needs of a diverse customer base. Patient, empathetic, and able to handle stressful situations with grace. Self-motivated, proactive, and able to work independently as well as part of a team. Working Conditions: Full-time position with a flexible schedule to accommodate evening hours and extensive email communication. May require occasional travel for training or team meetings. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and inclusive work environment. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off