Director of alumni relations vs director, customer relations

The differences between directors of alumni relations and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of alumni relations and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $106,332 average annual salary of a director of alumni relations.

The top three skills for a director of alumni relations include alumni relations, alumni engagement and alumni association. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Director of alumni relations vs director, customer relations overview

	Director Of Alumni Relations	Director, Customer Relations
Yearly salary	$106,332	$134,672
Hourly rate	$51.12	$64.75
Growth rate	8%	8%
Number of jobs	23,650	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a director of alumni relations do?

The director of alumni relations is liable for relationship management between a university and its alumni. They serve as a connection between the graduates and the university community. One of the major duties of directors of alumni relations is to create engaging activities and events for alumni to participate in, such as homecoming weekends, class reunions, and dinner parties. This job requires excellent communication skills to coordinate their engagement activities with the other departments of the university, from the office of president to campus security.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Director of alumni relations vs director, customer relations salary

Directors of alumni relations and directors, customer relations have different pay scales, as shown below.

	Director Of Alumni Relations	Director, Customer Relations
Average salary	$106,332	$134,672
Salary range	Between $68,000 And $165,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	California	Nevada
Best paying company	Marshall University	California Resources
Best paying industry	Education	Manufacturing

Differences between director of alumni relations and director, customer relations education

There are a few differences between a director of alumni relations and a director, customer relations in terms of educational background:

	Director Of Alumni Relations	Director, Customer Relations
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Director of alumni relations vs director, customer relations demographics

Here are the differences between directors of alumni relations' and directors, customer relations' demographics:

	Director Of Alumni Relations	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 35.6% Female, 64.4%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 74.9% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director of alumni relations and director, customer relations duties and responsibilities

Director of alumni relations example responsibilities.

Work cross functionally to write and manage multi-million dollar budgets, alliances and ROI analytics.
Supervise the creation of mailing of annual fund announcements, appeals and thank you's to achieve annual fund goals.
Program development includes managing and building strong relationships with corporate and affinity partners to secure sponsorship and career enhancement for alumni
Design performance review process and share oversight with route sales leadership.
Design, management, and oversight of administrative budget ($ 2,000,000) & employee benefits, including 401k.
Assist in identifying appropriate market segments to develop effective annual fund solicitations and/or appeals for print, electronic and social media.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Director of alumni relations vs director, customer relations skills

Common director of alumni relations skills

Alumni Relations, 18%
Alumni Engagement, 9%
Alumni Association, 8%
Alumni Events, 6%
Event Planning, 4%
Alumni Programs, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Director Of Alumni Relations
Director Of Alumni Relations vs Director, Customer Relations

Updated January 8, 2025

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