Director of public affairs vs director, customer relations

The differences between directors of public affairs and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of public affairs and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $114,639 average annual salary of a director of public affairs.

The top three skills for a director of public affairs include government affairs, public policy and external stakeholders. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Director of public affairs vs director, customer relations overview

	Director Of Public Affairs	Director, Customer Relations
Yearly salary	$114,639	$134,672
Hourly rate	$55.11	$64.75
Growth rate	8%	8%
Number of jobs	26,290	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a director of public affairs do?

Directors of Public Affairs are executives who manage the public relations and communications initiatives of the company. They oversee all external communications that are intended for broadcast. They create guidelines on the proper crafting of communication materials that will be published or broadcasted. They also lead the public affairs department in networking activities and industry events. Directors of Public Affairs must be level-headed, calm, and creative. They should know how to communicate with the public, handle crises, and create successful brands.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Director of public affairs vs director, customer relations salary

Directors of public affairs and directors, customer relations have different pay scales, as shown below.

	Director Of Public Affairs	Director, Customer Relations
Average salary	$114,639	$134,672
Salary range	Between $70,000 And $187,000	Between $91,000 And $197,000
Highest paying City	Las Vegas, NV	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	Kaiser Permanente	California Resources
Best paying industry	Pharmaceutical	Manufacturing

Differences between director of public affairs and director, customer relations education

There are a few differences between a director of public affairs and a director, customer relations in terms of educational background:

	Director Of Public Affairs	Director, Customer Relations
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 65%
Most common major	Political Science	Business
Most common college	Stanford University	Stanford University

Director of public affairs vs director, customer relations demographics

Here are the differences between directors of public affairs' and directors, customer relations' demographics:

	Director Of Public Affairs	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 57.6% Female, 42.4%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.2% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director of public affairs and director, customer relations duties and responsibilities

Director of public affairs example responsibilities.

Manage crisis communications, securing any media articles and editorials in support of the company.
Manage communications with students, alumni and faculty, including distribution of all social media
Prepare testimonies for city and state oversight hearings.
Revise and place opinion editorials on behalf of the museum's executive director.
Produce, edit, and publish issue orient videos for YouTube and internet.
Execute Marketing/PR campaigns, events/exhibits, copywriting, and print, broadcast and outdoor advertising.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Director of public affairs vs director, customer relations skills

Common director of public affairs skills

Government Affairs, 12%
Public Policy, 11%
External Stakeholders, 7%
Policy Issues, 6%
Government Relations, 5%
Press Releases, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Director Of Public Affairs
Director Of Public Affairs vs Director, Customer Relations

Updated January 8, 2025

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