Director of public information vs director, customer relations

The differences between directors of public information and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of public information and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $87,066 average annual salary of a director of public information.

The top three skills for a director of public information include press releases, external communications and web content. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Director of public information vs director, customer relations overview

	Director Of Public Information	Director, Customer Relations
Yearly salary	$87,066	$134,672
Hourly rate	$41.86	$64.75
Growth rate	8%	8%
Number of jobs	72,818	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

Director of public information vs director, customer relations salary

Directors of public information and directors, customer relations have different pay scales, as shown below.

	Director Of Public Information	Director, Customer Relations
Average salary	$87,066	$134,672
Salary range	Between $54,000 And $138,000	Between $91,000 And $197,000
Highest paying City	-	Carson City, NV
Highest paying state	-	Nevada
Best paying company	-	California Resources
Best paying industry	-	Manufacturing

Differences between director of public information and director, customer relations education

There are a few differences between a director of public information and a director, customer relations in terms of educational background:

	Director Of Public Information	Director, Customer Relations
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 65%
Most common major	Communication	Business
Most common college	Massachusetts Institute of Technology	Stanford University

Director of public information vs director, customer relations demographics

Here are the differences between directors of public information' and directors, customer relations' demographics:

	Director Of Public Information	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 46.7% Female, 53.3%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.8% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director of public information and director, customer relations duties and responsibilities

Director of public information example responsibilities.

Serve as college spokesperson managing crisis communications.
Increase contact information accuracy; record alumni achievements, publications, philanthropic affiliations; document volunteer and event participation.
Lead a rebranding and revitalization of the intranet by focusing on improving internal communication, search capabilities, and branding elements.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Director of public information vs director, customer relations skills

Common director of public information skills

Press Releases, 28%
External Communications, 11%
Web Content, 9%
Spokesperson, 9%
Press Conferences, 7%
Intranet, 5%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Director Of Public Information
Director Of Public Information vs Director, Customer Relations

Updated January 8, 2025

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