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The differences between dispatch technicians and installation technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, an installation technician has an average salary of $38,043, which is higher than the $34,469 average annual salary of a dispatch technician.
The top three skills for a dispatch technician include customer service, emergency calls and POS. The most important skills for an installation technician are customer service, ladders, and hand tools.
| Dispatch Technician | Installation Technician | |
| Yearly salary | $34,469 | $38,043 |
| Hourly rate | $16.57 | $18.29 |
| Growth rate | -4% | 8% |
| Number of jobs | 30,551 | 129,534 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 34% | High School Diploma, 32% |
| Average age | 43 | 45 |
| Years of experience | 2 | - |
A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.
Installation technicians are responsible for handling and installing all types of electronic systems and equipment. An installation technician should be well-knowledgeable about the equipment complexity to conduct troubleshooting for system malfunction or provide necessary instructions for the customers. In some cases, installation technicians are required to conduct regular checks and maintenance to ensure that the system functions properly, upgrading, or replacing equipment for improvement. Installation technicians usually handle customer queries for the system and are expected to resolve issues through remote work or area visit.
Dispatch technicians and installation technicians have different pay scales, as shown below.
| Dispatch Technician | Installation Technician | |
| Average salary | $34,469 | $38,043 |
| Salary range | Between $27,000 And $43,000 | Between $29,000 And $49,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Pella |
| Best paying industry | - | Finance |
There are a few differences between a dispatch technician and an installation technician in terms of educational background:
| Dispatch Technician | Installation Technician | |
| Most common degree | Associate Degree, 34% | High School Diploma, 32% |
| Most common major | Business | Electrical Engineering |
| Most common college | - | New York University |
Here are the differences between dispatch technicians' and installation technicians' demographics:
| Dispatch Technician | Installation Technician | |
| Average age | 43 | 45 |
| Gender ratio | Male, 55.4% Female, 44.6% | Male, 95.6% Female, 4.4% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 12.4% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 6.3% White, 57.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 6% |