Dispute specialist vs customer care specialist

Differences between dispute specialist and customer care specialist duties and responsibilities

Dispute specialist example responsibilities.

• Resolve consumer relate complaints through mediation and arbitration services.
• Study the merchant's case (s) and advise them on the best way to remedy them.
• Mediate for various agencies such as Medicaid.
• Grant or not grant atm disputes after investigation.
• Identify and contain financial risk items via SQL.
• Research and process affidavits of fraud, non-fraud, and ACH disputes receive.
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Customer care specialist example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
• Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
• Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
• Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
• Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products
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