Dispute specialist vs customer engagement specialist

Differences between dispute specialist and customer engagement specialist duties and responsibilities

Dispute specialist example responsibilities.

• Resolve consumer relate complaints through mediation and arbitration services.
• Study the merchant's case (s) and advise them on the best way to remedy them.
• Mediate for various agencies such as Medicaid.
• Grant or not grant atm disputes after investigation.
• Identify and contain financial risk items via SQL.
• Research and process affidavits of fraud, non-fraud, and ACH disputes receive.
Show more

Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
Show more