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Dispute specialist vs customer relations specialist

The differences between dispute specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dispute specialist and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $35,796 average annual salary of a dispute specialist.

The top three skills for a dispute specialist include debit, customer disputes and FCRA. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.

Dispute specialist vs customer relations specialist overview

Dispute SpecialistCustomer Relations Specialist
Yearly salary$35,796$37,827
Hourly rate$17.21$18.19
Growth rate-4%-4%
Number of jobs178,091215,862
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 52%
Average age4040
Years of experience1212

Dispute specialist vs customer relations specialist salary

Dispute specialists and customer relations specialists have different pay scales, as shown below.

Dispute SpecialistCustomer Relations Specialist
Average salary$35,796$37,827
Salary rangeBetween $23,000 And $54,000Between $27,000 And $52,000
Highest paying City-Columbia, MD
Highest paying state-Massachusetts
Best paying company-Deloitte
Best paying industry-Automotive

Differences between dispute specialist and customer relations specialist education

There are a few differences between a dispute specialist and a customer relations specialist in terms of educational background:

Dispute SpecialistCustomer Relations Specialist
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Dispute specialist vs customer relations specialist demographics

Here are the differences between dispute specialists' and customer relations specialists' demographics:

Dispute SpecialistCustomer Relations Specialist
Average age4040
Gender ratioMale, 33.1% Female, 66.9%Male, 31.8% Female, 68.2%
Race ratioBlack or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.5% White, 54.7% American Indian and Alaska Native, 0.7%Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between dispute specialist and customer relations specialist duties and responsibilities

Dispute specialist example responsibilities.

  • Resolve consumer relate complaints through mediation and arbitration services.
  • Study the merchant's case (s) and advise them on the best way to remedy them.
  • Mediate for various agencies such as Medicaid.
  • Grant or not grant atm disputes after investigation.
  • Identify and contain financial risk items via SQL.
  • Research and process affidavits of fraud, non-fraud, and ACH disputes receive.
  • Show more

Customer relations specialist example responsibilities.

  • Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
  • Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
  • Create Powerpoint company informational videos.
  • Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Dispute specialist vs customer relations specialist skills

Common dispute specialist skills
  • Debit, 12%
  • Customer Disputes, 11%
  • FCRA, 7%
  • Quality Customer Service, 6%
  • ACH, 5%
  • Fraud Claims, 5%
Common customer relations specialist skills
  • Customer Relations, 37%
  • Data Entry, 10%
  • Work Ethic, 9%
  • Customer Retention, 5%
  • Outbound Calls, 5%
  • Schedule Appointments, 4%

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