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Dispute specialist vs resolution specialist

The differences between dispute specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dispute specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $35,796 average annual salary of a dispute specialist.

The top three skills for a dispute specialist include debit, customer disputes and FCRA. The most important skills for a resolution specialist are patients, phone calls, and appeals.

Dispute specialist vs resolution specialist overview

Dispute SpecialistResolution Specialist
Yearly salary$35,796$38,984
Hourly rate$17.21$18.74
Growth rate-4%-4%
Number of jobs178,091152,590
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 45%
Average age4040
Years of experience1212

Dispute specialist vs resolution specialist salary

Dispute specialists and resolution specialists have different pay scales, as shown below.

Dispute SpecialistResolution Specialist
Average salary$35,796$38,984
Salary rangeBetween $23,000 And $54,000Between $26,000 And $57,000
Highest paying City-Ewing, NJ
Highest paying state-Connecticut
Best paying company-IBM
Best paying industry-Finance

Differences between dispute specialist and resolution specialist education

There are a few differences between a dispute specialist and a resolution specialist in terms of educational background:

Dispute SpecialistResolution Specialist
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Dispute specialist vs resolution specialist demographics

Here are the differences between dispute specialists' and resolution specialists' demographics:

Dispute SpecialistResolution Specialist
Average age4040
Gender ratioMale, 33.1% Female, 66.9%Male, 36.8% Female, 63.2%
Race ratioBlack or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.5% White, 54.7% American Indian and Alaska Native, 0.7%Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between dispute specialist and resolution specialist duties and responsibilities

Dispute specialist example responsibilities.

  • Resolve consumer relate complaints through mediation and arbitration services.
  • Study the merchant's case (s) and advise them on the best way to remedy them.
  • Mediate for various agencies such as Medicaid.
  • Grant or not grant atm disputes after investigation.
  • Identify and contain financial risk items via SQL.
  • Research and process affidavits of fraud, non-fraud, and ACH disputes receive.
  • Show more

Resolution specialist example responsibilities.

  • Used software tools including: microsoft excel, powerpoint, outlook.
  • Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
  • Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
  • Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.
  • Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for small and large business owners.
  • Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information.
  • Show more

Dispute specialist vs resolution specialist skills

Common dispute specialist skills
  • Debit, 12%
  • Customer Disputes, 11%
  • FCRA, 7%
  • Quality Customer Service, 6%
  • ACH, 5%
  • Fraud Claims, 5%
Common resolution specialist skills
  • Patients, 15%
  • Phone Calls, 7%
  • Appeals, 6%
  • CPT, 5%
  • Inbound Calls, 4%
  • PowerPoint, 4%

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