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The differences between driver managers and dispatchers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a driver manager, becoming a dispatcher takes usually requires 1-2 years. Additionally, a driver manager has an average salary of $45,922, which is higher than the $35,328 average annual salary of a dispatcher.
The top three skills for a driver manager include DOT, good communication and on-time delivery. The most important skills for a dispatcher are customer service, data entry, and computer aided dispatch.
| Driver Manager | Dispatcher | |
| Yearly salary | $45,922 | $35,328 |
| Hourly rate | $22.08 | $16.98 |
| Growth rate | 4% | 4% |
| Number of jobs | 3,141 | 5,818 |
| Job satisfaction | - | 4.25 |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Average age | 44 | 43 |
| Years of experience | 4 | 2 |
The job of driver managers involves the recruitment, training, and assessment of drivers and their qualifications pursuant to driving laws. Driver managers manage vehicles confirming their safety and working order. They monitor the fleet to make sure that the deliveries are done as scheduled. It is part of their responsibilities to serve as mentors for drivers. They address drivers' communications and offer the necessary data to drivers. Also, they set periodical inspections of the vehicles in operation.
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliveries. A dispatcher is required to monitor the driver's location, strictly track road situations at all times to provide real-time updates for the customers, and advise the driver for alternative routes. Dispatchers also need to address possible customer complaints and process scheduling accurately to avoid inconsistencies in the delivery time.
Driver managers and dispatchers have different pay scales, as shown below.
| Driver Manager | Dispatcher | |
| Average salary | $45,922 | $35,328 |
| Salary range | Between $29,000 And $70,000 | Between $27,000 And $44,000 |
| Highest paying City | Sunnyvale, CA | Seattle, WA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | NVIDIA | Mt. San Antonio College |
| Best paying industry | Energy | Government |
There are a few differences between a driver manager and a dispatcher in terms of educational background:
| Driver Manager | Dispatcher | |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between driver managers' and dispatchers' demographics:
| Driver Manager | Dispatcher | |
| Average age | 44 | 43 |
| Gender ratio | Male, 75.1% Female, 24.9% | Male, 38.1% Female, 61.9% |
| Race ratio | Black or African American, 11.1% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.8% White, 58.5% American Indian and Alaska Native, 1.0% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 8% | 7% |