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The differences between engineering support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an engineering support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $70,461 average annual salary of an engineering support specialist.
The top three skills for an engineering support specialist include engineering support, CAD and data entry. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Engineering Support Specialist | Senior Support Specialist | |
| Yearly salary | $70,461 | $106,515 |
| Hourly rate | $33.88 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,095 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An engineering support specialist's role is vital, especially as it relates to security and databases. They ensure that all technicalities of the project, be it for the support, maintenance, or machines' operation instructions, function well. They perform troubleshooting and system updating if needed. They can also recommend ways to improve the operation by reviewing existing programs and applying new upgrades as allowed and suitable for the system. They should report any malfunctions to personnel concerned.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Engineering support specialists and senior support specialists have different pay scales, as shown below.
| Engineering Support Specialist | Senior Support Specialist | |
| Average salary | $70,461 | $106,515 |
| Salary range | Between $47,000 And $104,000 | Between $71,000 And $159,000 |
| Highest paying City | San Mateo, CA | Piscataway, NJ |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Sun Pharmaceutical Industries Inc. | Eclaro |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an engineering support specialist and a senior support specialist in terms of educational background:
| Engineering Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between engineering support specialists' and senior support specialists' demographics:
| Engineering Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 10.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.5% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |