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The differences between engineering support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an engineering support specialist and a service support specialist. Additionally, an engineering support specialist has an average salary of $70,461, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for an engineering support specialist include engineering support, CAD and data entry. The most important skills for a service support specialist are customer service, support services, and social work.
| Engineering Support Specialist | Service Support Specialist | |
| Yearly salary | $70,461 | $43,538 |
| Hourly rate | $33.88 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,095 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An engineering support specialist's role is vital, especially as it relates to security and databases. They ensure that all technicalities of the project, be it for the support, maintenance, or machines' operation instructions, function well. They perform troubleshooting and system updating if needed. They can also recommend ways to improve the operation by reviewing existing programs and applying new upgrades as allowed and suitable for the system. They should report any malfunctions to personnel concerned.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Engineering support specialists and service support specialists have different pay scales, as shown below.
| Engineering Support Specialist | Service Support Specialist | |
| Average salary | $70,461 | $43,538 |
| Salary range | Between $47,000 And $104,000 | Between $26,000 And $72,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | Delaware | Connecticut |
| Best paying company | Sun Pharmaceutical Industries Inc. | Cheniere Energy |
| Best paying industry | Technology | Technology |
There are a few differences between an engineering support specialist and a service support specialist in terms of educational background:
| Engineering Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between engineering support specialists' and service support specialists' demographics:
| Engineering Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 10.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.5% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |