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The differences between enterprise records analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an enterprise records analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, an enterprise records analyst has an average salary of $94,601, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for an enterprise records analyst include technical support, enterprise architecture and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Enterprise Records Analyst | Support Analyst | |
| Yearly salary | $94,601 | $75,989 |
| Hourly rate | $45.48 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 44,636 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
Enterprise records analysts work to analyze business growth by interpreting market exchange. When engaged, they are tasked to record business cash flows, assess processes, and even consider the customers' feedback for future organizational improvement. They can also recommend further enhancements, ensuring the business will thrive amidst competition. If problems arise, they must quickly provide a solution plan and avoid escalation.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Enterprise records analysts and support analysts have different pay scales, as shown below.
| Enterprise Records Analyst | Support Analyst | |
| Average salary | $94,601 | $75,989 |
| Salary range | Between $71,000 And $124,000 | Between $50,000 And $114,000 |
| Highest paying City | Palo Alto, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | SMUD | The Citadel |
| Best paying industry | Telecommunication | Finance |
There are a few differences between an enterprise records analyst and a support analyst in terms of educational background:
| Enterprise Records Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between enterprise records analysts' and support analysts' demographics:
| Enterprise Records Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 68.2% Female, 31.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.6% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 14.8% White, 58.8% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |