External relations director vs director, customer relations

The differences between external relations directors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an external relations director and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $130,849 average annual salary of an external relations director.

The top three skills for an external relations director include project management, external relations and oversight. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

External relations director vs director, customer relations overview

	External Relations Director	Director, Customer Relations
Yearly salary	$130,849	$134,672
Hourly rate	$62.91	$64.75
Growth rate	8%	8%
Number of jobs	22,848	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does an external relations director do?

An external relations director is responsible for helping a company or entity establish good public relations by creating a good market perception. The professional's responsibilities include giving communications counseling to the leadership team and ensuring compliance with appropriate facility conditions and sanitation standards. The job requires good communication, leadership, and organizational skills to accomplish such responsibilities. The job's education requirements include possessing a college degree in business, public relations, marketing, or other related fields.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

External relations director vs director, customer relations salary

External relations directors and directors, customer relations have different pay scales, as shown below.

	External Relations Director	Director, Customer Relations
Average salary	$130,849	$134,672
Salary range	Between $82,000 And $208,000	Between $91,000 And $197,000
Highest paying City	Davis, CA	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	Phoenix Children's	California Resources
Best paying industry	Energy	Manufacturing

Differences between external relations director and director, customer relations education

There are a few differences between an external relations director and a director, customer relations in terms of educational background:

	External Relations Director	Director, Customer Relations
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

External relations director vs director, customer relations demographics

Here are the differences between external relations directors' and directors, customer relations' demographics:

	External Relations Director	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 44.1% Female, 55.9%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.1% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.5% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between external relations director and director, customer relations duties and responsibilities

External relations director example responsibilities.

Program development includes managing and building strong relationships with corporate and affinity partners to secure sponsorship and career enhancement for alumni
Ensure target ROI with feasibility studies on potential acquisitions, identifying optimum projects requiring rezoning and entitlement approvals for development.
Develop and implement company-wide QA and delivery procedures.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

External relations director vs director, customer relations skills

Common external relations director skills

Project Management, 13%
External Relations, 11%
Oversight, 10%
Press Releases, 9%
GAAP, 8%
Financial Statements, 7%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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External Relations Director
External Relations Director vs Director, Customer Relations

Updated January 8, 2025

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