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The differences between front desk concierges and desk assistants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $27,353 average annual salary of a desk assistant.
The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a desk assistant are customer service, residential life, and phone calls.
| Front Desk Concierge | Desk Assistant | |
| Yearly salary | $30,292 | $27,353 |
| Hourly rate | $14.56 | $13.15 |
| Growth rate | - | - |
| Number of jobs | 65,071 | 25,019 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 73% |
| Average age | 37 | 37 |
| Years of experience | - | - |
As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.
A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.
Front desk concierges and desk assistants have different pay scales, as shown below.
| Front Desk Concierge | Desk Assistant | |
| Average salary | $30,292 | $27,353 |
| Salary range | Between $22,000 And $40,000 | Between $12,000 And $61,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Gensler | Massachusetts General Hospital |
| Best paying industry | Media | - |
There are a few differences between a front desk concierge and a desk assistant in terms of educational background:
| Front Desk Concierge | Desk Assistant | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 73% |
| Most common major | Business | Psychology |
| Most common college | - | - |
Here are the differences between front desk concierges' and desk assistants' demographics:
| Front Desk Concierge | Desk Assistant | |
| Average age | 37 | 37 |
| Gender ratio | Male, 38.9% Female, 61.1% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4% | Black or African American, 11.8% Unknown, 6.7% Hispanic or Latino, 16.6% Asian, 11.7% White, 51.9% American Indian and Alaska Native, 1.4% |
| LGBT Percentage | 13% | 13% |