Front desk concierge vs front office agent

The differences between front desk concierges and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Front desk concierge vs front office agent overview

	Front Desk Concierge	Front Office Agent
Yearly salary	$30,292	$34,773
Hourly rate	$14.56	$16.72
Growth rate	-	-
Number of jobs	65,071	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Front desk concierge vs front office agent salary

Front desk concierges and front office agents have different pay scales, as shown below.

	Front Desk Concierge	Front Office Agent
Average salary	$30,292	$34,773
Salary range	Between $22,000 And $40,000	Between $28,000 And $42,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Gensler	-
Best paying industry	Media	-

Differences between front desk concierge and front office agent education

There are a few differences between a front desk concierge and a front office agent in terms of educational background:

	Front Desk Concierge	Front Office Agent
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Front desk concierge vs front office agent demographics

Here are the differences between front desk concierges' and front office agents' demographics:

	Front Desk Concierge	Front Office Agent
Average age	37	37
Gender ratio	Male, 38.9% Female, 61.1%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between front desk concierge and front office agent duties and responsibilities

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Front desk concierge vs front office agent skills

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Office and Administrative Industry
Front Desk Concierge
Front Desk Concierge vs Front Office Agent

Updated January 8, 2025

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