Front desk concierge vs guest relations representative

The differences between front desk concierges and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Front desk concierge vs guest relations representative overview

	Front Desk Concierge	Guest Relations Representative
Yearly salary	$30,292	$28,790
Hourly rate	$14.56	$13.84
Growth rate	-	-
Number of jobs	65,071	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Front desk concierge vs guest relations representative salary

Front desk concierges and guest relations representatives have different pay scales, as shown below.

	Front Desk Concierge	Guest Relations Representative
Average salary	$30,292	$28,790
Salary range	Between $22,000 And $40,000	Between $22,000 And $36,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Gensler	-
Best paying industry	Media	-

Differences between front desk concierge and guest relations representative education

There are a few differences between a front desk concierge and a guest relations representative in terms of educational background:

	Front Desk Concierge	Guest Relations Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Front desk concierge vs guest relations representative demographics

Here are the differences between front desk concierges' and guest relations representatives' demographics:

	Front Desk Concierge	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 38.9% Female, 61.1%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk concierge and guest relations representative duties and responsibilities

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk concierge vs guest relations representative skills

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Front Desk Concierge vs. similar jobs

Front Desk Concierge related careers

Front Desk Concierge related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Front Desk Concierge
Front Desk Concierge vs Guest Relations Representative

Updated January 8, 2025

Browse office and administrative jobs