Front desk concierge vs guest services agent

The differences between front desk concierges and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a front desk concierge include reservations, PET and customer service. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Front desk concierge vs guest services agent overview

	Front Desk Concierge	Guest Services Agent
Yearly salary	$30,292	$29,063
Hourly rate	$14.56	$13.97
Growth rate	-	-
Number of jobs	65,071	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

Front desk concierge vs guest services agent salary

Front desk concierges and guest services agents have different pay scales, as shown below.

	Front Desk Concierge	Guest Services Agent
Average salary	$30,292	$29,063
Salary range	Between $22,000 And $40,000	Between $23,000 And $36,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Gensler	East-West Center
Best paying industry	Media	Hospitality

Differences between front desk concierge and guest services agent education

There are a few differences between a front desk concierge and a guest services agent in terms of educational background:

	Front Desk Concierge	Guest Services Agent
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Front desk concierge vs guest services agent demographics

Here are the differences between front desk concierges' and guest services agents' demographics:

	Front Desk Concierge	Guest Services Agent
Average age	37	37
Gender ratio	Male, 38.9% Female, 61.1%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	13%	13%

Differences between front desk concierge and guest services agent duties and responsibilities

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Front desk concierge vs guest services agent skills

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

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Front Desk Concierge
Front Desk Concierge vs Guest Services Agent

Updated January 8, 2025

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