Front desk lead vs assistant front office manager

Differences between front desk lead and assistant front office manager duties and responsibilities

Front desk lead example responsibilities.

• Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Conduct in-person and telephone customer service, including guest check-in and booking reservations.
• Perform PBX duties in the absence of an operator
• Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
• Collect co-payments when necessary and answer any necessary questions if ask by patients.
Show more

Assistant front office manager example responsibilities.

• Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
• Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
• Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Maintain cleanliness and organization of back office, front office, and front-office desk.
• Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.
Show more