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The differences between front desk leads and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $29,851 average annual salary of a front desk lead.
The top three skills for a front desk lead include reservations, patients and guest service. The most important skills for a front desk concierge are reservations, PET, and customer service.
| Front Desk Lead | Front Desk Concierge | |
| Yearly salary | $29,851 | $30,292 |
| Hourly rate | $14.35 | $14.56 |
| Growth rate | - | - |
| Number of jobs | 74,010 | 65,071 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Average age | 37 | 37 |
| Years of experience | - | - |
A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.
As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.
Front desk leads and front desk concierges have different pay scales, as shown below.
| Front Desk Lead | Front Desk Concierge | |
| Average salary | $29,851 | $30,292 |
| Salary range | Between $19,000 And $46,000 | Between $22,000 And $40,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Microsoft | Gensler |
| Best paying industry | Retail | Media |
There are a few differences between a front desk lead and a front desk concierge in terms of educational background:
| Front Desk Lead | Front Desk Concierge | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front desk leads' and front desk concierges' demographics:
| Front Desk Lead | Front Desk Concierge | |
| Average age | 37 | 37 |
| Gender ratio | Male, 28.5% Female, 71.5% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5% | Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4% |
| LGBT Percentage | 13% | 13% |