Front desk lead vs front desk coordinator

The differences between front desk leads and front desk coordinators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk coordinator has an average salary of $31,667, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a front desk lead include reservations, patients and guest service. The most important skills for a front desk coordinator are patients, customer service, and check-in.

Front desk lead vs front desk coordinator overview

	Front Desk Lead	Front Desk Coordinator
Yearly salary	$29,851	$31,667
Hourly rate	$14.35	$15.22
Growth rate	-	-
Number of jobs	74,010	119,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 29%
Average age	37	42
Years of experience	-	2

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

What does a front desk coordinator do?

A Front-Desk Coordinator is the point of contact in a commercial establishment or building such as offices, clinics, salons, and even government agencies. The primary responsibility of a Front-Desk Coordinator is to greet and assist clients of their needs, such as filling-up registrations, appointing schedules, directing clients, and bridging information in a building. Because of these responsibilities, it is crucial to have a pleasing personality and excellent communication skills. Moreover, a Front-Desk Coordinator can also have the task of correspondence in which they are to communicate with clients through calls and emails.

Front desk lead vs front desk coordinator salary

Front desk leads and front desk coordinators have different pay scales, as shown below.

	Front Desk Lead	Front Desk Coordinator
Average salary	$29,851	$31,667
Salary range	Between $19,000 And $46,000	Between $26,000 And $38,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Alaska
Best paying company	Microsoft	University of California, Berkeley
Best paying industry	Retail	Health Care

Differences between front desk lead and front desk coordinator education

There are a few differences between a front desk lead and a front desk coordinator in terms of educational background:

	Front Desk Lead	Front Desk Coordinator
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 29%
Most common major	Business	Health Care Administration
Most common college	-	-

Front desk lead vs front desk coordinator demographics

Here are the differences between front desk leads' and front desk coordinators' demographics:

	Front Desk Lead	Front Desk Coordinator
Average age	37	42
Gender ratio	Male, 28.5% Female, 71.5%	Male, 9.4% Female, 90.6%
Race ratio	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	13%	6%

Differences between front desk lead and front desk coordinator duties and responsibilities

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Front desk lead vs front desk coordinator skills

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

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Front Desk Lead
Front Desk Lead vs Front Desk Coordinator

Updated January 8, 2025

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