Front desk lead vs front office supervisor

The differences between front desk leads and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office supervisor has an average salary of $37,907, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a front desk lead include reservations, patients and guest service. The most important skills for a front office supervisor are reservations, customer service, and patients.

Front desk lead vs front office supervisor overview

	Front Desk Lead	Front Office Supervisor
Yearly salary	$29,851	$37,907
Hourly rate	$14.35	$18.22
Growth rate	-	-
Number of jobs	74,010	79,675
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 52%
Average age	37	47
Years of experience	-	6

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

Front desk lead vs front office supervisor salary

Front desk leads and front office supervisors have different pay scales, as shown below.

	Front Desk Lead	Front Office Supervisor
Average salary	$29,851	$37,907
Salary range	Between $19,000 And $46,000	Between $30,000 And $47,000
Highest paying City	New York, NY	Newark, NJ
Highest paying state	New York	Rhode Island
Best paying company	Microsoft	University of California, Berkeley
Best paying industry	Retail	Health Care

Differences between front desk lead and front office supervisor education

There are a few differences between a front desk lead and a front office supervisor in terms of educational background:

	Front Desk Lead	Front Office Supervisor
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	Cornell University

Front desk lead vs front office supervisor demographics

Here are the differences between front desk leads' and front office supervisors' demographics:

	Front Desk Lead	Front Office Supervisor
Average age	37	47
Gender ratio	Male, 28.5% Female, 71.5%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	13%	8%

Differences between front desk lead and front office supervisor duties and responsibilities

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Front desk lead vs front office supervisor skills

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

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Front Desk Lead vs Front Office Supervisor

Updated January 8, 2025

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