Front desk lead vs guest service supervisor

The differences between front desk leads and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest service supervisor has an average salary of $34,413, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a front desk lead include reservations, patients and guest service. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Front desk lead vs guest service supervisor overview

	Front Desk Lead	Guest Service Supervisor
Yearly salary	$29,851	$34,413
Hourly rate	$14.35	$16.54
Growth rate	-	-4%
Number of jobs	74,010	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 55%
Average age	37	47
Years of experience	-	6

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Front desk lead vs guest service supervisor salary

Front desk leads and guest service supervisors have different pay scales, as shown below.

	Front Desk Lead	Guest Service Supervisor
Average salary	$29,851	$34,413
Salary range	Between $19,000 And $46,000	Between $27,000 And $42,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Microsoft	NBCUniversal
Best paying industry	Retail	Retail

Differences between front desk lead and guest service supervisor education

There are a few differences between a front desk lead and a guest service supervisor in terms of educational background:

	Front Desk Lead	Guest Service Supervisor
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	Cornell University

Front desk lead vs guest service supervisor demographics

Here are the differences between front desk leads' and guest service supervisors' demographics:

	Front Desk Lead	Guest Service Supervisor
Average age	37	47
Gender ratio	Male, 28.5% Female, 71.5%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	13%	8%

Differences between front desk lead and guest service supervisor duties and responsibilities

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Front desk lead vs guest service supervisor skills

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Office and Administrative Industry
Front Desk Lead
Front Desk Lead vs Guest Service Supervisor

Updated January 8, 2025

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