Front service clerk vs guest services agent

Differences between front service clerk and guest services agent duties and responsibilities

Front service clerk example responsibilities.

• Conduct routine inspections and manage mechanics payroll data utilizing ADP.
• Prove precise money-handling skills by operating computerize cash register, mobile scanners, and affiliate POS systems.
• Scan and handle merchandise, facilitate minor customer concerns and requests, and operate POS system including cash handling.
• Cater to customers-Bag groceries and escort customers to vehicles-Retrieve carts from parking lot-Some cleaning require
• Register patients for medical services--operate switchboard--perform additional administrative support tasks for supervisory staff as needed.
• Demonstrate ability to assist customers in signing up for Costco memberships and renewing new memberships.

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
Show more