Guest relations representative vs customer service representative

The differences between guest relations representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Guest relations representative vs customer service representative overview

	Guest Relations Representative	Customer Service Representative
Yearly salary	$28,790	$32,260
Hourly rate	$13.84	$15.51
Growth rate	-	-4%
Number of jobs	35,239	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 55%	High School Diploma, 33%
Average age	37	40
Years of experience	-	12

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Guest relations representative vs customer service representative salary

Guest relations representatives and customer service representatives have different pay scales, as shown below.

	Guest Relations Representative	Customer Service Representative
Average salary	$28,790	$32,260
Salary range	Between $22,000 And $36,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between guest relations representative and customer service representative education

There are a few differences between a guest relations representative and a customer service representative in terms of educational background:

	Guest Relations Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 55%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs customer service representative demographics

Here are the differences between guest relations representatives' and customer service representatives' demographics:

	Guest Relations Representative	Customer Service Representative
Average age	37	40
Gender ratio	Male, 38.1% Female, 61.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between guest relations representative and customer service representative duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Guest relations representative vs customer service representative skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Guest Relations Representative
Guest Relations Representative vs Customer Service Representative

Updated January 8, 2025

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