Guest services agent vs center consultant

The differences between guest services agents and center consultants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a center consultant has an average salary of $60,050, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a guest services agent include reservations, computer system and hotel services. The most important skills for a center consultant are customer service, phone calls, and client facing.

Guest services agent vs center consultant overview

	Guest Services Agent	Center Consultant
Yearly salary	$29,063	$60,050
Hourly rate	$13.97	$28.87
Growth rate	-	-4%
Number of jobs	94,858	38,701
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 53%
Average age	37	40
Years of experience	-	12

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

What does a center consultant do?

Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.

Guest services agent vs center consultant salary

Guest services agents and center consultants have different pay scales, as shown below.

	Guest Services Agent	Center Consultant
Average salary	$29,063	$60,050
Salary range	Between $23,000 And $36,000	Between $31,000 And $115,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	California
Best paying company	East-West Center	Kronos Incorporated
Best paying industry	Hospitality	-

Differences between guest services agent and center consultant education

There are a few differences between a guest services agent and a center consultant in terms of educational background:

	Guest Services Agent	Center Consultant
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Guest services agent vs center consultant demographics

Here are the differences between guest services agents' and center consultants' demographics:

	Guest Services Agent	Center Consultant
Average age	37	40
Gender ratio	Male, 33.6% Female, 66.4%	Male, 46.8% Female, 53.2%
Race ratio	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%	Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between guest services agent and center consultant duties and responsibilities

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Center consultant example responsibilities.

Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Provide students with the proper knowledge of citation systems such as MLA, APA, and CMS.
Help writers adhere to formatting standards, including MLA, APA, and Chicago.
Help students proofread and brainstorm for academic papers on a variety of subjects and levels
Work one-on-one with ESL & English speaking students on writing, reading, & study skills.
Proofread, edit and perform daily clerical work such as answering phones, scheduling appointments and filing.

Guest services agent vs center consultant skills

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

Common center consultant skills

Customer Service, 18%
Phone Calls, 10%
Client Facing, 8%
HR, 8%
Project Management, 6%
Customer Satisfaction, 6%

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Guest Services Agent
Guest Services Agent vs Center Consultant

Updated January 8, 2025

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