Guest services agent vs escrow assistant

The differences between guest services agents and escrow assistants can be seen in a few details. Each job has different responsibilities and duties. Additionally, an escrow assistant has an average salary of $48,900, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a guest services agent include reservations, computer system and hotel services. The most important skills for an escrow assistant are customer service, HOA, and loan packages.

Guest services agent vs escrow assistant overview

	Guest Services Agent	Escrow Assistant
Yearly salary	$29,063	$48,900
Hourly rate	$13.97	$23.51
Growth rate	-	4%
Number of jobs	94,858	1,343
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 40%
Average age	37	43
Years of experience	-	-

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

What does an escrow assistant do?

An escrow assistant is responsible for providing administrative services to real estate businesses, assisting the agents on coordinating with clients, and processing their documents. Escrow assistants review proposals and usually talk with clients for the service terms and disclosures. They also handle payment transfers, update client records on the database, and respond to the client's inquiries for related service alternatives. An escrow assistant must have excellent communication skills, both written and oral, especially on maintaining an organized record of transactions and storing sales documents.

Guest services agent vs escrow assistant salary

Guest services agents and escrow assistants have different pay scales, as shown below.

	Guest Services Agent	Escrow Assistant
Average salary	$29,063	$48,900
Salary range	Between $23,000 And $36,000	Between $31,000 And $76,000
Highest paying City	Seattle, WA	Juneau, AK
Highest paying state	Washington	Alaska
Best paying company	East-West Center	Fidelity National Financial
Best paying industry	Hospitality	-

Differences between guest services agent and escrow assistant education

There are a few differences between a guest services agent and an escrow assistant in terms of educational background:

	Guest Services Agent	Escrow Assistant
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	Stanford University

Guest services agent vs escrow assistant demographics

Here are the differences between guest services agents' and escrow assistants' demographics:

	Guest Services Agent	Escrow Assistant
Average age	37	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 14.4% Female, 85.6%
Race ratio	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%	Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 20.7% Asian, 6.3% White, 57.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	13%	7%

Differences between guest services agent and escrow assistant duties and responsibilities

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Escrow assistant example responsibilities.

Create content for PowerPoint presentations used in online, interactive coaching lessons.
Function as a part-time independent contractor for 3 years performing loan signing for lenders, escrow or title companies.
Review and forward medical documents pertaining to veterans to ensure that critical issues are addressed in a timely manner.
Examine hundreds of documents such as memos, letters, e-mails, PowerPoint presentations, spreadsheets and other e-documents.
Work on a large FTC anti-trust investigation, multiple DOJ investigations and a law suit involving a large oil company.
Prepare outgoing loan documents sets by creating estimate HUD-1 and escrow instructions and amendments -Package loan documents and open sales transactions.

Guest services agent vs escrow assistant skills

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

Common escrow assistant skills

Customer Service, 28%
HOA, 9%
Loan Packages, 7%
Title Commitments, 5%
Payoff Demands, 5%
Work Ethic, 4%

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Office and Administrative Industry
Guest Services Agent
Guest Services Agent vs Escrow Assistant

Updated January 8, 2025

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