Guest services agent vs front office agent

The differences between guest services agents and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a guest services agent include reservations, computer system and hotel services. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Guest services agent vs front office agent overview

	Guest Services Agent	Front Office Agent
Yearly salary	$29,063	$34,773
Hourly rate	$13.97	$16.72
Growth rate	-	-
Number of jobs	94,858	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Guest services agent vs front office agent salary

Guest services agents and front office agents have different pay scales, as shown below.

	Guest Services Agent	Front Office Agent
Average salary	$29,063	$34,773
Salary range	Between $23,000 And $36,000	Between $28,000 And $42,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	East-West Center	-
Best paying industry	Hospitality	-

Differences between guest services agent and front office agent education

There are a few differences between a guest services agent and a front office agent in terms of educational background:

	Guest Services Agent	Front Office Agent
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Guest services agent vs front office agent demographics

Here are the differences between guest services agents' and front office agents' demographics:

	Guest Services Agent	Front Office Agent
Average age	37	37
Gender ratio	Male, 33.6% Female, 66.4%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between guest services agent and front office agent duties and responsibilities

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Guest services agent vs front office agent skills

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Office and Administrative Industry
Guest Services Agent
Guest Services Agent vs Front Office Agent

Updated January 8, 2025

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