Guest services agent vs guest relations representative

The differences between guest services agents and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest services agent has an average salary of $29,063, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest services agent include reservations, computer system and hotel services. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Guest services agent vs guest relations representative overview

	Guest Services Agent	Guest Relations Representative
Yearly salary	$29,063	$28,790
Hourly rate	$13.97	$13.84
Growth rate	-	-
Number of jobs	94,858	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Guest services agent vs guest relations representative salary

Guest services agents and guest relations representatives have different pay scales, as shown below.

	Guest Services Agent	Guest Relations Representative
Average salary	$29,063	$28,790
Salary range	Between $23,000 And $36,000	Between $22,000 And $36,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	East-West Center	-
Best paying industry	Hospitality	-

Differences between guest services agent and guest relations representative education

There are a few differences between a guest services agent and a guest relations representative in terms of educational background:

	Guest Services Agent	Guest Relations Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Guest services agent vs guest relations representative demographics

Here are the differences between guest services agents' and guest relations representatives' demographics:

	Guest Services Agent	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 33.6% Female, 66.4%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between guest services agent and guest relations representative duties and responsibilities

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Guest services agent vs guest relations representative skills

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Guest Services Agent
Guest Services Agent vs Guest Relations Representative

Updated January 8, 2025

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