Guest services agent vs guest services associate

Differences between guest services agent and guest services associate duties and responsibilities

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
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Guest services associate example responsibilities.

• Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
• Manage crew by utilizing professional leadership skills.
• Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
• Process customer account payments utilizing IBM POS technology.
• Distribute all merchandise for promotional purposes and giveaways.
• Operate PBX telephone system and assist with inventory responsibilities.
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