Guest services agent vs night auditor/front desk

The differences between guest services agents and night auditors/front desk can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a guest services agent include reservations, computer system and hotel services. The most important skills for a night auditor/front desk are reservations, customer service, and front desk operations.

Guest services agent vs night auditor/front desk overview

	Guest Services Agent	Night Auditor/Front Desk
Yearly salary	$29,063	$30,799
Hourly rate	$13.97	$14.81
Growth rate	-	-
Number of jobs	94,858	75,445
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 31%
Average age	37	37
Years of experience	-	-

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

Guest services agent vs night auditor/front desk salary

Guest services agents and night auditors/front desk have different pay scales, as shown below.

	Guest Services Agent	Night Auditor/Front Desk
Average salary	$29,063	$30,799
Salary range	Between $23,000 And $36,000	Between $24,000 And $38,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	East-West Center	-
Best paying industry	Hospitality	-

Differences between guest services agent and night auditor/front desk education

There are a few differences between a guest services agent and a night auditor/front desk in terms of educational background:

	Guest Services Agent	Night Auditor/Front Desk
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Guest services agent vs night auditor/front desk demographics

Here are the differences between guest services agents' and night auditors/front desk' demographics:

	Guest Services Agent	Night Auditor/Front Desk
Average age	37	37
Gender ratio	Male, 33.6% Female, 66.4%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between guest services agent and night auditor/front desk duties and responsibilities

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Guest services agent vs night auditor/front desk skills

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

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Guest Services Agent
Guest Services Agent vs Night Auditor/Front Desk

Updated January 8, 2025

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