Guest services agent vs warehouse stocker

Differences between guest services agent and warehouse stocker duties and responsibilities

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
Show more

Warehouse stocker example responsibilities.

• Use RF scanner to scan boxes to be return to their right location.
• Use RF scanner to handle inventory controls and ensure a constant supply of merchandise for pickers.
• Stage completed pallets in designate area.
• Perform analysis of logistics for equipment, personnel, and training on computer spreadsheets/databases, using specialize tracking software.
• Assist customers with picking groceries in the absence of other staff.
• Run a lift in freezer to select order groceries for delivery.
Show more