Guest services vs customer service-call center manager

The differences between guest services and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a guest services, becoming a customer service-call center manager takes usually requires 4-6 years. Additionally, a customer service-call center manager has an average salary of $33,476, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.

Guest services vs customer service-call center manager overview

	Guest Services	Customer Service-Call Center Manager
Yearly salary	$27,247	$33,476
Hourly rate	$13.10	$16.09
Growth rate	-4%	6%
Number of jobs	94,619	189,413
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	High School Diploma, 31%
Average age	40	44
Years of experience	12	6

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a customer service-call center manager do?

A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.

Guest services vs customer service-call center manager salary

Guest services and customer service-call center managers have different pay scales, as shown below.

	Guest Services	Customer Service-Call Center Manager
Average salary	$27,247	$33,476
Salary range	Between $20,000 And $35,000	Between $27,000 And $40,000
Highest paying City	New York, NY	Wallingford, CT
Highest paying state	New York	Connecticut
Best paying company	Columbia University in the City of New York	CENTER FOR SIGHT
Best paying industry	Retail	Telecommunication

Differences between guest services and customer service-call center manager education

There are a few differences between a guest services and a customer service-call center manager in terms of educational background:

	Guest Services	Customer Service-Call Center Manager
Most common degree	Bachelor's Degree, 45%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Guest services vs customer service-call center manager demographics

Here are the differences between guest services' and customer service-call center managers' demographics:

	Guest Services	Customer Service-Call Center Manager
Average age	40	44
Gender ratio	Male, 38.0% Female, 62.0%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	10%

Differences between guest services and customer service-call center manager duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Customer service-call center manager example responsibilities.

Enroll approve recipients with a Medicaid manage care program.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create spreadsheets, word documents and PowerPoint presentations as needed.
Provide technical support for mobile devices by using various tools to repair software/ troubleshoot devices to resolve common issues.
Train staff to troubleshoot computer issues and Internet satellite communications.
Make contact with potential consumers asking for information about Medicare supplements.

Guest services vs customer service-call center manager skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common customer service-call center manager skills

Inbound Calls, 16%
Data Entry, 13%
Customer Care, 9%
Customer Service, 9%
Computer System, 9%
Credit Card Payments, 4%

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Office and Administrative Industry
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Guest Services vs Customer Service-Call Center Manager

Updated January 8, 2025

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