Guest services vs guest services leader

The differences between guest services and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a guest services, becoming a guest services leader takes usually requires 4-6 years. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.

Guest services vs guest services leader overview

	Guest Services	Guest Services Leader
Yearly salary	$27,247	$34,973
Hourly rate	$13.10	$16.81
Growth rate	-4%	-4%
Number of jobs	94,619	129,088
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 45%
Average age	40	47
Years of experience	12	6

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

Guest services vs guest services leader salary

Guest services and guest services leaders have different pay scales, as shown below.

	Guest Services	Guest Services Leader
Average salary	$27,247	$34,973
Salary range	Between $20,000 And $35,000	Between $28,000 And $43,000
Highest paying City	New York, NY	Kansas City, KS
Highest paying state	New York	Washington
Best paying company	Columbia University in the City of New York	Salesforce
Best paying industry	Retail	Media

Differences between guest services and guest services leader education

There are a few differences between a guest services and a guest services leader in terms of educational background:

	Guest Services	Guest Services Leader
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Guest services vs guest services leader demographics

Here are the differences between guest services' and guest services leaders' demographics:

	Guest Services	Guest Services Leader
Average age	40	47
Gender ratio	Male, 38.0% Female, 62.0%	Male, 34.3% Female, 65.7%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between guest services and guest services leader duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Guest services vs guest services leader skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

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Office and Administrative Industry
Guest Services
Guest Services vs Guest Services Leader

Updated January 8, 2025

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