Help desk team lead vs team leader

The differences between help desk team leads and team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a help desk team lead, becoming a team leader takes usually requires 4-6 years. Additionally, a help desk team lead has an average salary of $72,204, which is higher than the $68,817 average annual salary of a team leader.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a team leader are customer service, ladders, and patients.

Help desk team lead vs team leader overview

	Help Desk Team Lead	Team Leader
Yearly salary	$72,204	$68,817
Hourly rate	$34.71	$33.09
Growth rate	10%	8%
Number of jobs	63,491	197,336
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Average age	42	43
Years of experience	2	6

Help desk team lead vs team leader salary

Help desk team leads and team leaders have different pay scales, as shown below.

	Help Desk Team Lead	Team Leader
Average salary	$72,204	$68,817
Salary range	Between $57,000 And $90,000	Between $37,000 And $126,000
Highest paying City	-	New York, NY
Highest paying state	-	Alaska
Best paying company	-	Ropes & Gray
Best paying industry	-	-

Differences between help desk team lead and team leader education

There are a few differences between a help desk team lead and a team leader in terms of educational background:

	Help Desk Team Lead	Team Leader
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	Stanford University	SUNY College of Technology at Delhi

Help desk team lead vs team leader demographics

Here are the differences between help desk team leads' and team leaders' demographics:

	Help Desk Team Lead	Team Leader
Average age	42	43
Gender ratio	Male, 67.2% Female, 32.8%	Male, 55.0% Female, 45.0%
Race ratio	Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 7.2% White, 61.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	9%

Differences between help desk team lead and team leader duties and responsibilities

Help desk team lead example responsibilities.

Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Implement TCP/IP core networking services.
Assist setup of CITRIX for end users.

Team leader example responsibilities.

Manage ACD metrics and methodology, including reporting to Sr. Management.
Set the highest standards for achieving company s KPIs, and holding staff individually accountable thereof.
Lead and conduct daily port operations for all DOD cargo transiting through the state of Florida.
Manage inventory and stock groceries, clothes and office supplies, handle supplies requests, revise logbook.
Implement multiple tools and utilities (KaiZen ideas) to optimize and automate various processes across the projects.
Manage online tasks, delegate and oversee responsibilities and projects, work with HTML coding, and update site content.

Help desk team lead vs team leader skills

Common help desk team lead skills

Technical Support, 11%
Desk Support, 7%
Help Desk, 5%
Remedy, 5%
SLA, 4%
ITIL, 4%

Common team leader skills

Customer Service, 26%
Ladders, 9%
Patients, 6%
Sales Floor, 6%
PET, 5%
Safety Procedures, 4%