Hotel reservation agent vs desk assistant

Differences between hotel reservation agent and desk assistant duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Desk assistant example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
• Fulfill front desk duties such as: customer service, operating cash register, scheduling reservations, answering phone calls and housekeeping
• Check ids, close the weight room, put weights away, answer phones
• Check in/out guests and operate hotel booking software.
• Answer calls, complete paperwork, and ensure the hall run smoothly
• Check in residents after midnight, and run check out of dorm equipment.
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