Hotel reservation agent vs front desk associate

Differences between hotel reservation agent and front desk associate duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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